Shottenkirk Toyota San Antonio

I was surprised to learn that Shottenkirk charges a fee if you pay for the services with a credit card. if you pay for the services with a credit card. More

Non-communicative. Lost our keys, not very nice to my wife...had to call at least six times before anyone called us back...and that was only because we got ahold of the Lost our keys, not very nice to my wife...had to call at least six times before anyone called us back...and that was only because we got ahold of the front desk receptionist who went out of our way to get a service person. We went here all the time when it was Alamo...treated us great. Not so with Shottenkirk. More

I actually feel like I was a victim of bait and switch. I went in to buy a specific certified corolla. Instead of the car that I mentioned from the website, I was encouraged to drive a different 'certifi I went in to buy a specific certified corolla. Instead of the car that I mentioned from the website, I was encouraged to drive a different 'certified' corolla of the same year, which my husband test drove. After being at the dealership for hours, I mentioned that I needed to pick up my girls from school so we needed to speed it up. I was told they would and after we were almost completely finished, I found out the car was not certified but was assured that there was nothing wrong with it even though it had been in an accident. Since we have come home with it we have found more and more things wrong with it, like the seat doesn't move, the driver door lock mechanism only works electronically and cannot be locked or unlocked manual, and the cruise control doesn't work. I feel like I was ripped off over $20k. I had a good experience at the dealership and with the employees up until the minute that I needed to be done and rushed out when I was told the car was not certified. I encourage anyone purchasing to just leave if there were any changes made so they don't fall to the same tactics. The only reason that I give two stars instead of one is because I did make the decision and I don't feel that other than the switched vehicles was a problem. Update: I'm lowering my review to one star because apparently the dealership told this rater that they worked with me to resolve my issue and I have not heard from them at all. More

Service excellent. The charge of 3% for using a credit card is outrageous. Alamo, as well a myriad of businesses, do not charge for the use of a credit card. What you The charge of 3% for using a credit card is outrageous. Alamo, as well a myriad of businesses, do not charge for the use of a credit card. What you should do is negotiate a deal with credit card companies. More

My check in experience was fine - it went as it normally does. Upon checkout my estimate was higher than originally quoted - my service representative didn’t include taxes or parts used during my service. I does. Upon checkout my estimate was higher than originally quoted - my service representative didn’t include taxes or parts used during my service. I also was not made aware of the 3% service charge until I got to the checkout counter. Firstly, I think that’s absurd to pass that cost of business on to your customer. Secondly, I had to go home for several hours and had I been made aware of this service charge, I would have brought other payment arrangements. After leaving the dealership my steering wheel began to shake when I was on the freeway. I returned to the dealership and was told “this just happens with 4Runners”. It was not happening before I left it for service and the resolution was to reverse the tire rotation they had completed that day. Lastly, my appointment was at 8:45 AM and my car was not completely done until well after 4:00 PM. More

The service was excellent and the staff was friendly and helpful and knowledgeable about what I needed done. helpful and knowledgeable about what I needed done. More

The service manager lied to my face about an issue with my vehicle. He let me drive off knowing that there was a problem and then denied it. I was told by management that they would be helping me out but s my vehicle. He let me drive off knowing that there was a problem and then denied it. I was told by management that they would be helping me out but so far nothing has been done. I have been ignored and dismissed, and feel lied to yet again. I don't understand how a company can run on business practices such as these. More

I waited less than I was told. I am Happy with the service provided to mi Car. I am Happy with the service provided to mi Car. More

Overall a great experience. In fact, I traded in a vehicle I bought there six years ago and bought the newest model. From the sales team and the service department to the folks In fact, I traded in a vehicle I bought there six years ago and bought the newest model. From the sales team and the service department to the folks in finance- top notch customer service. I have never felt like they were trying to take advantage of a non car aficionado :-) Thank you James, Ben and Roy! More

A great experience once again, and this time Shelby was the advisor to help me. Great name, great service, and I appreciated the courtesy in answering my questions. the advisor to help me. Great name, great service, and I appreciated the courtesy in answering my questions. More