Shottenkirk Toyota San Antonio - Service Center

The service was excellent and the staff was friendly and helpful and knowledgeable about what I needed done. helpful and knowledgeable about what I needed done. More

Service excellent. The charge of 3% for using a credit card is outrageous. Alamo, as well a myriad of businesses, do not charge for the use of a credit card. What you The charge of 3% for using a credit card is outrageous. Alamo, as well a myriad of businesses, do not charge for the use of a credit card. What you should do is negotiate a deal with credit card companies. More

My check in experience was fine - it went as it normally does. Upon checkout my estimate was higher than originally quoted - my service representative didn’t include taxes or parts used during my service. I does. Upon checkout my estimate was higher than originally quoted - my service representative didn’t include taxes or parts used during my service. I also was not made aware of the 3% service charge until I got to the checkout counter. Firstly, I think that’s absurd to pass that cost of business on to your customer. Secondly, I had to go home for several hours and had I been made aware of this service charge, I would have brought other payment arrangements. After leaving the dealership my steering wheel began to shake when I was on the freeway. I returned to the dealership and was told “this just happens with 4Runners”. It was not happening before I left it for service and the resolution was to reverse the tire rotation they had completed that day. Lastly, my appointment was at 8:45 AM and my car was not completely done until well after 4:00 PM. More

The service manager lied to my face about an issue with my vehicle. He let me drive off knowing that there was a problem and then denied it. I was told by management that they would be helping me out but s my vehicle. He let me drive off knowing that there was a problem and then denied it. I was told by management that they would be helping me out but so far nothing has been done. I have been ignored and dismissed, and feel lied to yet again. I don't understand how a company can run on business practices such as these. More

I waited less than I was told. I am Happy with the service provided to mi Car. I am Happy with the service provided to mi Car. More

A great experience once again, and this time Shelby was the advisor to help me. Great name, great service, and I appreciated the courtesy in answering my questions. the advisor to help me. Great name, great service, and I appreciated the courtesy in answering my questions. More

The service rep sent an text to explain need instead of coming to speak one-on-one felt very impersonal make the experience negative. coming to speak one-on-one felt very impersonal make the experience negative. More

I am very happy with my recent service visit. Charles Blagden got me in and out of there in no time. Charles also kept me informed of the progress. He is the reason I will be returning. Everythin Charles Blagden got me in and out of there in no time. Charles also kept me informed of the progress. He is the reason I will be returning. Everything went smooth and I would definitely recommend them. More

JJ and the associated service on my vehicles is always fine, excellent. That said, the new dealership policy of pay by check for quality service repair or incur fee charges on the use of a credit card is fine, excellent. That said, the new dealership policy of pay by check for quality service repair or incur fee charges on the use of a credit card is awful, demeaning, and down right unexpected from a quality Toyota Dealership. This policy, quite frankly leaves a bitter pill in your mouth. One feels like you are jerking the customer around. It's the last thing one does before leaving the dealership. Is this how your really want to treat and attract your customers? What you want them to focus on, to remember? Your going to loose new and old loyal customers for this scrooge approach to interacting with your customers. Regards More

The centralized appointment agent vs. talking an actual service rep. was not optimal. When I showed up for the appoint, I did not have a service rep name when asked. Would have been nic talking an actual service rep. was not optimal. When I showed up for the appoint, I did not have a service rep name when asked. Would have been nice if the appointment agent would have told me about the credit/card 3% mark-up policy in advance so I could have brought my check book. I was extremely annoyed to learn about this policy after I was already there. This policy in itself is annoying, and I am now thinking about going to another Toyota dealer that is approx. the same distance away. The service rep. was great. More