Shottenkirk Toyota San Antonio - Service Center

My advisor wasn’t very helpful and they were rude and unfriendly. After I picked up my car, I reached out to address a couple of issues and they never replied back. They also left items inside of my car, unfriendly. After I picked up my car, I reached out to address a couple of issues and they never replied back. They also left items inside of my car, on my seat which made me upset since I take care of my car and the item was visibly dirty. I am unsure if they even completed the service I brought my car in for, so now I have to take time out of my schedule to take my car to a different location to get it looked at again. Overall the experience wasn’t great, especially compared to my previous experiences at other toyotas. More

Service was completed in a timely manner, while keeping me apprised on the status of my vehicle. me apprised on the status of my vehicle. More

Service Department is very professional and couteous. The same is true of their shuttle service. The same is true of their shuttle service. More

Recommended only work needed. Called and updated work and time expected to complete. Charles was very easy to work with. Called and updated work and time expected to complete. Charles was very easy to work with. More

I was reminded (via email) that my car was due a maintenance checkup and I set a date. After arriving, the wait time was very short. And my usual service guy (Rod) is great to work with. maintenance checkup and I set a date. After arriving, the wait time was very short. And my usual service guy (Rod) is great to work with. More

JJ Saenz was awesome as always. Great service fast and shuttle service guys were great! Great service fast and shuttle service guys were great! More

Charles and new colleague were awesome. Always taking care of their customers. Full breakdown of charges were clearly explained. Always taking care of their customers. Full breakdown of charges were clearly explained. More

Tyler was clear, caring, timely and very responsive. I appreciated his contact info and assistance. I appreciated his contact info and assistance. More

Service charge collected for TX state inspection but not shown on invoice or inspection report. shown on invoice or inspection report. More

I was charged for a diagnostic of a dead battery. The service rep was awesome. But I am out $195. Maybe a faulty cell phone cord or open trunk overnight. Nothing else was found wrong with my 2021 C The service rep was awesome. But I am out $195. Maybe a faulty cell phone cord or open trunk overnight. Nothing else was found wrong with my 2021 Corolla. I have bought 3 cars from the former dealership Alamo Toyota. More