Christian Ayala
Christian Ayala at Shottenkirk Toyota San Antonio

Christian Ayala

Service Advisor

Shottenkirk Toyota San Antonio

18019 US-281
San Antonio, TX 78232

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5.0
383 Reviews
5.0

383 Reviews

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383 Reviews of Christian Ayala

June 17, 2026

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Employee Rating

Great service very quick. The only thing I would say is I use a coupon for an oil and a wiper blade. Nothing on the mailer that I could see said you couldn’t use both coupons More

by Swensonm80
Service Price Transparency
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Recommend Dealer
Yes

June 17, 2026

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The service dept is really class leading -- the sales not so much and I will not buy a vehicle there again More

by fvanzyltx
Service Price Transparency
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Recommend Dealer
Yes

June 16, 2026

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Good Service, as per usual. It took a bit longer but it was busy and will come back for service. More

by isaiahjaquez
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Recommend Dealer
Yes
Jun 16, 2026

Shottenkirk Toyota San Antonio responded

Thank you for trusting us with your Toyota Tundra Hybrid even with the longer wait. Christian and the team appreciate your understanding during a busy day. We look forward to welcoming you back for your next service. We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota San Antonio!

June 16, 2026

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I was welcomed and informed of procedures and protocols shown the conveniences if needed very friendly staff will gladly recommend More

by Pete
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Recommend Dealer
Yes

Other Employees Tagged: Elizabeth

Jun 16, 2026

Shottenkirk Toyota San Antonio responded

Thank you for trusting us with your Toyota Tundra. We’re glad our team made you feel welcome and clearly explained our procedures and conveniences. Your recommendation means a lot and we look forward to assisting you again. We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota San Antonio!

June 12, 2026

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Service was great as usual. I have stayed with this dealership and their new owners are doing a great job. And the service advisor Kyle Williams was on top of it when I came for More

by Millerleonard77
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kyle Williams

Jun 12, 2026

Shottenkirk Toyota San Antonio responded

We’re delighted to hear our new ownership and service team exceeded your expectations during your recent Toyota service. Your continued loyalty means a lot to us. We look forward to welcoming you back soon. We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota San Antonio!

June 11, 2026

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Excellent service and excellent attention. The work was completed within the estimated timeframe. They met expectations. More

by bergsonhernandez
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Aaron

Jun 11, 2026

Shottenkirk Toyota San Antonio responded

It’s great to hear the attentive care and prompt completion of your Toyota RAV4 service. Christian and our team are glad to have met your expectations and appreciate your feedback. We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota San Antonio!

June 10, 2026

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My advisor John was awesome. Everyone seemed friendly. I liked how someone came around and asked if you wanted coffee or water. I do think they should add complementary snacks li More

by Kim
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: John Clayton

Jun 10, 2026

Shottenkirk Toyota San Antonio responded

It’s wonderful to know your Toyota Tacoma service went smoothly and you felt welcomed by our team. Thank you for letting us know you enjoyed the beverage service and for suggesting we add light snacks. We look forward to supporting your Tacoma’s needs at your next visit. We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota San Antonio!

June 10, 2026

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Mathew Alexander has been my service guy, and he has taken care of anything I need done. He's always on point on everything. Mathew is a great asset to your company, and I do recommend you try them. The More

by herberthconst
Workmanship
Recommend Dealer
Yes

Other Employees Tagged: Mathew Alexander

Jun 11, 2026

Shottenkirk Toyota San Antonio responded

Thanks for sharing about your experience with Shottenkirk Toyota San Antonio. We appreciate your business and hope to see you again soon! We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota San Antonio!

June 10, 2026

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Very good experience with Shottenkirk Toyota. Same day, quick service and kept me informed about recall work another dealer failed to perform properly. Highly recommend! More

by jtmartinsrus
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Rental counter person was very friendly and helpful

Jun 10, 2026

Shottenkirk Toyota San Antonio responded

Christian and our team appreciate your recommendation. We’re glad we could complete your Toyota’s recall work quickly and keep you informed throughout. Thank you for sharing your experience! We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota San Antonio!

June 10, 2026

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Employee Rating

It’s okay they are just not what I expected and they are just focusing the new costumes More

by fernando
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Recommend Dealer
No
Jun 13, 2026

Shottenkirk Toyota San Antonio responded

Fernando, we're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Please contact us at (210) 526-2851 and ask for one of our managers.

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