Shottenkirk Toyota Weatherford

Mike Pfender the service manager was fantastic. He dealt with the insurance adjuster and argued my case so I was charged as little as possible. Very professional and easy to get in contact with. He dealt with the insurance adjuster and argued my case so I was charged as little as possible. Very professional and easy to get in contact with. More

Sherry went the extra mile to repair my Tundra. It is folks like this that make me come back for service. It is folks like this that make me come back for service. More

Ever since it’s changed hands service has been not so great. Not impressed at great. Not impressed at More

The new facility is so beautiful! Rachel helped us with the maintenance decision for our 2012 Camry and kept us informed throughout the service. Rachel helped us with the maintenance decision for our 2012 Camry and kept us informed throughout the service. More

Terrible experience, lost my wheel locks for my tires last year still haven’t replaced them. I have the full service package, only thing I get every time is oil change. No tire rotation no car wash worst last year still haven’t replaced them. I have the full service package, only thing I get every time is oil change. No tire rotation no car wash worst decision to add this on to my monthly payment won’t do it again. More

Klinton Kueter was amazing, the rest of the dealership as a whole, was a complete let down. First, why so many positive reviews(?), because as a business practice, they ask you to review them during your ca a whole, was a complete let down. First, why so many positive reviews(?), because as a business practice, they ask you to review them during your car purchase while you are happy and waiting for financing. Not a one of these positive reviews have either had a problem after the sale, or followed back up, if they did. Overall, Shottenkirk Toyota has been a problematic to deal with after the sale. I have made 7-8 calls over three weeks to discuss an undisclosed discrepancy with the used car I purchased, getting up to two different Sales Managers. Once there, all promised callbacks were neglected. I asked for the GM's info only to be told his number was "unavailable", what?! Barry Schwerdt, if you read this, your entire sales team needs some serious customer service training on call back etiquette and follow through. You, as a GM, should never be "unavailable" to me as a customer. I have no idea if your sales managers are trying to shield you from customers and you are unaware, or you intentionally prefer no to get involved, when requested. As a busy professional, I just don't have the time to play the usual "used car dealership" games - I had hoped you guys were different...you, unfortunately, were not. More

Great service , Klinton Kueterhas gone above and beyond to answer all my questions and smooth process. to answer all my questions and smooth process. More

Mr. Pfender is great to work with, he works with my busy schedule, and he find a way to get me in because I'm always flying out on work. He always calls me before any work is going to be done on the car wit schedule, and he find a way to get me in because I'm always flying out on work. He always calls me before any work is going to be done on the car with a list of full information. More

Waited almost two hours for oil change/tire rotation with an appointment. I would expect that without an appointment. an appointment. I would expect that without an appointment. More

This will be the 3rd time I have to take it back for service, how do you forget to put a nut on a screw that hold the power source to the starter? Robert was amazing he’s done everything to help me out service, how do you forget to put a nut on a screw that hold the power source to the starter? Robert was amazing he’s done everything to help me out but it’s frustrating living 35 miles away driving 70 total just to pick up and drop off to keep having the same issue. More