Shottenkirk Toyota Weatherford

I went to Shottenkirk Toyota on 05/16/2022 looking for a Chevrolet Tahoe. I met Havin Hill, the sales rep. I told him what I was looking for and that I had seen online that they had a 2016 Tahoe that I was Chevrolet Tahoe. I met Havin Hill, the sales rep. I told him what I was looking for and that I had seen online that they had a 2016 Tahoe that I was interested in. The price online was 32K. Havin Hill was extremely nice and helpful. He gave me two Tahoe's to pick from. I picked the Tahoe that suited me best. I knew the Tahoe was used. 05/16/2022 the date of my purchase the mileage on the 2016 Chevrolet Tahoe was 103572. I purchased several warranties for the used Tahoe in the belief that they would cover any and all things for my vehicle. I paid 10k in warranties through Shottenkirk Toyota Weatherford and ETHOS GROUP INC. Shottenkirk Customer Care was $1,995.00. Prepaid Maintenance from ETHOS was $1,495.00. Ethos Mechanical Breakdown was $6,640.00. The financial woman told me that the warranties would cover bumper to bumper. I went ahead and got all the warranties because it was a used car and had over 103k miles on it under the impression that my warranties would cover it. What I did not know and what they did not tell me is that they sold me the Tahoe as is. I don't understand why they sold me 10k in warranties when they didn't cover any of the problems that came up in the first month of owning the Tahoe. I had to replace the battery on the Tahoe within 3 days of getting it from Shottenkirk. The check engine light came on in the Tahoe. I have family that are in the mechanical field. I had them run a test for me to tell what the codes were for. At that time it was fuel issues codes. I took my Tahoe to Shottenkirk to have them look at the codes and to see if they would repair the issues. After waiting 45 minutes the Service Manager Tim Krolak came out to tell me that it was just a censor and they cleared the code. I knew that was wrong. At that point I felt I was lied to and Shottenkirk lost my trust in that moment. I took my Tahoe to Jerry's GM in Weatherford TX on 06/07/2022 they had to replace my fuel injectors. None of my warranties covered the bill. I paid $1,448.00 when I picked up my Tahoe. The check engine light came on again and I took it back to Jerry's GM to get serviced 06/22/2022. This time the Catalytic Converter had to be replaced. Once again my warranties didn't cover the service. The amount was for $2,417.39. I paid once again out of my pocket. In total in those couple of weeks I paid $3,865.78. Fast track to today 09/28/2022 my Tahoe is back at Jerry's GM. I took in yesterday 09/27/2022 because the Tahoe stalled on my children and I as we were driving on the HWY. I felt the Tahoe was unsafe for my family. Today 09/28/2022 I went to Shottenkirk Toyota to speak with the general manager Barry Schwerdt. I was met outside by a sales rep. I didn't get his name. He said to give him a moment. I waited outside as he went inside to get me the GM. 2 men came out and greeted me outside. They approached me and asked me what they could do to help me? I asked each of them if they were the GM. Each of them said no. I asked if the assistant GM was available and they said no. They said their GM was out of town. I asked the 2 men for their names and at first they would not give them to me. Finally Brandon introduced himself but did not tell me what his role was. I asked the men if we could go inside and sit? They said yes. I brought my contract from the sale on the Tahoe and all the work that I had to do to the Tahoe and simply asked them to please buy the Tahoe back and do the right thing. Brandon said to give him a minute and that he would be back with an answer. Brandon came back and said that they do not buy cars over 100k miles. I know for a fact that is a lie. My Tahoe was sold to me at 103k. I looked on their website today and they have several used cars for sale with over 100k miles. I also learned that Brandon Cooper I is the internet director. Brandon offered me the opportunity to trade my Tahoe in for a different vehicle. When I said no he proceeded to tell me how wrong I was for not taking the Tahoe back to them when it came back on again after their Service manager Tim Krolak cleared my car code and lied about the issues. That's when I tried to explain to him that I bought 10k in warranties. Brandon still said he couldn't help me. I told Brandon he would be hearing from my lawyer. Brandon then said he could no longer speak to me. I did go to my lawyer when I left there. Come to find out my lawyer could not help because Shottenkirk did not check the boss that allowed my warranties to work. So I am reaching out to the Attorney General for help. Shottenkirk Toyota of Weatherford is full of lies and scams. I do not recommend Shottenkirk Toyota of Weatherford. More

Scamming people adding more money on top to profit shady salesman don’t trust him salesman don’t trust him More

Make a apt and pull up to the service area and you are greeted right away. Wait in the comfy service area with coffee water and tv all right there for you. Great service at a timely manner! greeted right away. Wait in the comfy service area with coffee water and tv all right there for you. Great service at a timely manner! More

Very professional in explains all they were going to do to my car. In and out in an hour. to my car. In and out in an hour. More

They did a great job as they always do! The service was completed much more quickly than I anticipated. The service was completed much more quickly than I anticipated. More

The service tech lead me down the path and lied several times. I will never use him again.!!!!! times. I will never use him again.!!!!! More

I had an appointment and brought my vehicle in for an oil change and also a diagnostic test because it was leaking gas.The service I receive from Troy was not acceptable. First his tablet was not working so change and also a diagnostic test because it was leaking gas.The service I receive from Troy was not acceptable. First his tablet was not working so he was unable to confirm my phone number which is understandable. After 3 1/2 hours I called up there just to check on my vehicle because I had not heard from them and was unsure whether or not they had the right phone number. He was very put out to hear from me just checking on my vehicle and told me he would have to call me back. When he did call me back I had questions on whether or not warranty would cover any of the service needed Tory seemed very Annoyed at all of my questions. all of the phone calls that I had with him he was rude and very short. If this is the face of your company I will not recommend you to anybody else. I told him that I was unhappy with the service he had given me and he made me feel like I had put him out He didn’t seem worried about it at all. More

East purchase experience would purchase here again when the time comes for my next vehicle. the time comes for my next vehicle. More

So shady. We showed up to look at 4 different cars they showed on their website as being on their lot. We clearly circled the lot many times and found none of We showed up to look at 4 different cars they showed on their website as being on their lot. We clearly circled the lot many times and found none of the 4…finally went inside to see if we could look at any of the 4. They made us sit down and give them all this info…Travis said he was going to look them up and be right back. 20 min later we finally walked out. Went across the street for gas, called back over and talked to another guy who said…”oh yeah…2 of those are available. When can you be here.” I explained what had just happened…he said…”well, let me actually go put eyes on the cars and I’ll call you back.” He called back about 10min late and not 1 single car we were wanting to see was on the lot. All are supposedly at their dealership in Grandbury, a couple going through the inspection process. Truly, a bunch of shady used car salesmen. These kind of guys give the rest a bad name. More

The service representative misrepresented the truth and lied on several occasions!! I will never use his services again! lied on several occasions!! I will never use his services again! More