Shottenkirk Toyota Weatherford

The service was quick and on time. The service rep answered any questions I had. I look forward to coming back. Thanks for all y’all answered any questions I had. I look forward to coming back. Thanks for all y’all More

Bought a vehicle over 2 weeks ago. Was told by finance while it's being recorded that I would get a call about my equity refund once the new vehicle was funded. That has already happened. Old vehicle ha while it's being recorded that I would get a call about my equity refund once the new vehicle was funded. That has already happened. Old vehicle has been paid and closed. I've called 5 times in 3 days and just now spoke to some manager who decided that the "process" is that a check won't be cut until the title is received from the other finance company. It shouldn't be that hard to get something accomplished. It shouldn't be that hard to get a phone call back from someone. I had a good experience while I was sitting in the dealership. Everything afterwards has gone to crap. They could absolutely remedy the situation and are choosing not to. More

I went in for the first of my 2 years of complimentary maintenance provided by Toyota. They had to take the wheels off to rotate the tires so I asked them to check the balance because of a vibration. I DI maintenance provided by Toyota. They had to take the wheels off to rotate the tires so I asked them to check the balance because of a vibration. I DID NOT ask them to do it for free. When they turned the vehicle back over to me I asked about the balance. I was told by the service advisor that the service tech had refused to check balance and said it was probably my tires, that are BRAND NEW from the factory. They did rotate the tires but didn’t bother to adjust the air pressure. Toyota specs specify for more air pressure in the rear tires than in the front. After I got home and checked the pressure I found higher air pressure in the front tires than the rear. This is just not good customer service. I also want it known that I have seen a poor level of service from this dealership that started right after I signed the paperwork. I paid upfront for a leather seat upgrade and a bed cover that I had multiple problems getting scheduled through my sales rep. Cody Blackwell. It took about a month after the sale to get my upgrades installed. Cody Blackwell wasted my time not once, but TWO TIMES he scheduled me to bring the truck in for the leather installation BEFORE the leather had even been ordered by the installer. Cody Blackwell assured me that the installation of the leather AND the bed cover could be done in 1 DAY even after I questioned it with skepticism. I later found out that the leather installer usually needs the vehicle for 2 1/2 days minimum. Cody Blackwell gave me the impression that he just didn’t want to be bothered after he made the sale. I’m sure to buy another Toyota in a few years, but it won’t be from Shottenkirk Weatherford. I’ll shop in Ft. Worth or Dallas for my next one. I’ve had several Fords before this Toyota. I purchased all of them from Southwest Ford, across the street from Shottenkirk Toyota. If I was this Shottenkirk fella I would do whatever I could to copy how Southwest Ford serves their customers before AND AFTER the sale, but he better hitch up his belt because he has A LONG LONG WAY to go. More

Angelica was great. 25 words 25 words 25 words 25 words 25 words 25 words 25 words 25 words 25 words 25 words 25 words. 25 words 25 words 25 words 25 words 25 words 25 words 25 words. More

Very good service prompt. Rachel very friendly and helpful everything good helpful everything good More

Excellent service. They went the extra mile and even washed my car. Rachel has the best attitude and you can tell she truly cares about her customers and this was my first time at this dealership. washed my car. Rachel has the best attitude and you can tell she truly cares about her customers and this was my first time at this dealership. More

This was the 120,000 mile service call for my 2013 Toyota Tacoma. Ms. Rachel Sims, my service coordinator was friendly, courteous and highly professional. From start to the promissed completion time, I co Tacoma. Ms. Rachel Sims, my service coordinator was friendly, courteous and highly professional. From start to the promissed completion time, I could not have asked for finer customer service. More

Very efficient and thorough and quick! Olivia did a great job in getting my vehicle serviced and returned back to me very quickly. Very efficient and friendly service, job in getting my vehicle serviced and returned back to me very quickly. Very efficient and friendly service, More

Great group of people service was outstanding . The whole dealership is top notch for me has to make the drive from grapevine but,worth it dealership is top notch for me has to make the drive from grapevine but,worth it More