Shottenkirk Toyota Weatherford

Don't Care About Their Customers Scheduled an appointment for a viewing. Had my father-in-law drive out to see the car. They called me last minute to say the car was at another locati Scheduled an appointment for a viewing. Had my father-in-law drive out to see the car. They called me last minute to say the car was at another location. They said they would follow up but they didn't. When I called in and talked to Hannah she blamed her co-worker, Diana, blamed me for not being a serious buyer (same day decided to buy from another dealer), and blamed my father-in-law for showing up instead of me. She was rude and talked over me. I was lured in with the price of the vehicle, but looking at other reviews, I would be cautious that the final price might be a lot higher! More

Tacoma SR5 Jesse was very helpful explaining the features of the Tacoma SR5. The dealership didn't have a dark gray on their lot but located one in the metrople Jesse was very helpful explaining the features of the Tacoma SR5. The dealership didn't have a dark gray on their lot but located one in the metroplex and we picked it up the same day! Brian in the finance department was knowledgeable and pleasant. Overall, it was a painless experience and didn't take endless hours to complete. More

Would recommend to all. I have bought two cars from them. had great experiance.....friendly, knowledgeable courteous and ,willing to work with you. Great experiance. I love my Rav4 . had great experiance.....friendly, knowledgeable courteous and ,willing to work with you. Great experiance. I love my Rav4 . More

Sub-par Service I took my 2013 Avalon for a saftey recall and knew right off the bat when I was making my appointment that this was not going to be a pleasant experie I took my 2013 Avalon for a saftey recall and knew right off the bat when I was making my appointment that this was not going to be a pleasant experience. Right off the bat, the service writer asked me if I needed any other service preformed such as wheel rotation and I replied no. Although once at the dealership, I was promptly greeted and since I was waiting, was directed to the waiting area. During the pandemic and recommendations by the CDC, there was NO hand sanitizer nor was the waiting area arranged for social distancing. Then once my vehicle was ready, the service writer came to advise me that my tires on the rear where out of alignment and that I needed an alignment preformed. That was when I got really ticked off since it had been about a year since it had been done at this dealership and I declined to have this done. Bottom line is if the alignment was done back in 2019 and now it is out of specification then one of the following scenarios is possible: A. Equipment used in 2019 was out of calibration, B. Technician error as it was late in the day, C. Equipment used today was recently calibrated, D. Dealership trying to generate additional revenue by pushing services not needed. Needless to say, I probably will not come back to this dealership again. More

The process felt a little rushed and when car was received the seats in the back where stained, but everyone was very helpful and was able to answer any questions we had. I appreciate the follow up c received the seats in the back where stained, but everyone was very helpful and was able to answer any questions we had. I appreciate the follow up call from Travis. Overall I had a good experience purchasing a car from Shottenkirk Toyota . More

Excellent I made an appointment for the 5000 mile check up at a time and day convenient for me. I arrived on time, and the entire process was handled in an hou I made an appointment for the 5000 mile check up at a time and day convenient for me. I arrived on time, and the entire process was handled in an hour, as they forecast . More

Tire Warning Light was ON The tire warning light came on. I drove to Shottenkirk Servce . I told the attendant why I was there and she verified the warning on the dash displa The tire warning light came on. I drove to Shottenkirk Servce . I told the attendant why I was there and she verified the warning on the dash display. She took my name and said that they would check it. I went to the Service Customer waiting room while they checked out my tires. I was there about an hour. They discovered a nail in the left rear tire. Since I had a Hazard Policy on my ties, they patched the tire on the inside at no charge. I drove the 1 hr and 30 minutes to get home with no problems. More

Not sure if I'd recommend given they overcharged my almost $3000. Stupidly I didn't notice the car price was not what was advertised online almost $3000. Stupidly I didn't notice the car price was not what was advertised online More

Great, fast and pleasant service. I would highly suggest this dealership in the future. My salesman Travis but wasnt listed but give him 5 Stars. this dealership in the future. My salesman Travis but wasnt listed but give him 5 Stars. More

Not Satisfied Called 2 weeks in advance, made appointment for dints/dings to be repaired was never told they had to order parts until showed up for apt. Was also to Called 2 weeks in advance, made appointment for dints/dings to be repaired was never told they had to order parts until showed up for apt. Was also told would have rental, no rental. This is 2nd time to service since purchasing my highlander. As a new customer of Toyota, not happy with service dept at all. More