Shottenkirk Toyota Weatherford

Great customer service! All employees went out of their way to assist me and make sure all my needs and wants were met. Overall great experience. way to assist me and make sure all my needs and wants were met. Overall great experience. More

Matthew was great, he's the person that's taken care of my car for the last couple times and he really cares about customer service. my car for the last couple times and he really cares about customer service. More

Staff does not pay attention to detail or what I had to say. I asked several times on two visits about the extra key included in the pictures and was told they would check. Nobody ever checked and after I say. I asked several times on two visits about the extra key included in the pictures and was told they would check. Nobody ever checked and after I bought the car and was ready to take it Terry, the manager had the audacity to tell me that if I brought in another key from my trade-in he could make me one even though they had already advertised 2 keys. I wasn’t able to come on the specific day the key guy was there and I’m glad I didn’t get an extra key for my trade in made, I later found out they can’t even make the key there so they just lied so I could bring them an extra key for the trade in. I had to drive 40 minutes yet again because Burleson Toyota knew nothing about Shottenkirk, I was lied to about that as well. They had told me to to come in after I told them the other dealer knew nothing about their care plan. When I got there they said, oh we don’t have that tire here, you’ll have to come back tomorrow. This was after I had already told them that the tire needed to be replaced do to sidewalk damage. The finance department also delayed the loan because they didn’t collect all the information they needed and were going to have me drive out again to re-sign some paperwork, luckily I was able to email the documentation they lacked. So in summary they lied about shottenkirk care being available in Burleson, lied about having the 2 keys and then about being able to make one. Then made me drive out 40 minutes only to tell me to come back. Probably the worst experience out of 10 I’ve ever had purchasing a car. More

Wasn't impressed. It's nothing like it was when Durant owned it, maintenance good. Sales person pushy when got car. Won't buy again there. owned it, maintenance good. Sales person pushy when got car. Won't buy again there. More

Very knowledgeable about the vehicle, She knew all the new features as compared with my trade in. She was very nice to ride with for test drive and showed me all features without overwhelming me. Extreme new features as compared with my trade in. She was very nice to ride with for test drive and showed me all features without overwhelming me. Extremely friendly, helped with trade in negotiations. She took my phone call the next day!. More

They are doing a fabulous job. My only dislike is the appointment center. Can’t ask many questions and not as user friendly as talking with service directly appointment center. Can’t ask many questions and not as user friendly as talking with service directly More

Quick turn around on a flat tire repair. I dropped the tire off the night before and it was fixed and back on my vehicle the next morning by 7:25 am. tire off the night before and it was fixed and back on my vehicle the next morning by 7:25 am. More

A good buying experience I came to Shottenkirk weatherford to find a car that fit the needs for my family. Upon arriving no one came out to see me right away. Instead they l I came to Shottenkirk weatherford to find a car that fit the needs for my family. Upon arriving no one came out to see me right away. Instead they let me walk around the inventory and look at the cars by myself. When I was ready to talk I went into the showroom and met a sales person who was friendly and willing to work with me. I did end up buying the car I wanted for a decent price. Thank you Shottenkirk. More

Good job brother! Helped us out greatly! O have him xxxx and he definitely delivered on customer service and courtesy!! I will be buying my vehicles from Tyler Barton in the future! and he definitely delivered on customer service and courtesy!! I will be buying my vehicles from Tyler Barton in the future! More

Was told one price, got to dealership and salesman Jessy try to add the Shottenkirk package for $1995. Very frustrating and not the way I like to do business. Finance guy was nice and we had a great conve try to add the Shottenkirk package for $1995. Very frustrating and not the way I like to do business. Finance guy was nice and we had a great conversation but hate the way they have to negotiate with you and not just give you the best rate possible from the beginning. Jessy is good salesman and nice but I feel he is being taught to be deceptive. More