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Shottenkirk Toyota Weatherford

Hudson Oaks, TX

4.8
3,685 Reviews
If you are looking for a competitive price on a new or used Toyota, then come to Shottenkirk Toyota of Weatherford, near Dallas, Texas! We are proud to help drivers from Fort Worth and Arlington, TX find the Toyota that suits their needs. You can take home that new Toyota Corolla you've been dreaming about or up your versatility and cargo room with a new Toyota RAV4. While you are here browsing our website, we invite you to begin researching your next new car!
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2601 E I-20 Service Road

Hudson Oaks, TX

76087

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Showing 3,685 reviews

April 25, 2020

I felt right at home . The staff was very friendly and made me feel like I belonged there. Jesse Valle was my sales rep , his knowledge on the vehicle that I bought was great! More

by keithpulliam.kp
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jesse Valle, Brian Thompson
Apr 27, 2020 -

Shottenkirk Toyota Weatherford responded

Keith, Thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again!

April 25, 2020

The dealership always has Great service and Is very The dealership always has Great service and Is very professional and positive! I look forward to working with them and especially Matthew. He is a More

by PEGRIXIE
Recommend Dealer
Yes
Employees Worked With
Matthew Marquort
Apr 27, 2020 -

Shottenkirk Toyota Weatherford responded

Thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

April 24, 2020

Mini detail was above and beyond. Service good. Could use better communication between service and service advisor. I had to call to get truck updates More

by FLORES.MARK
Recommend Dealer
Yes
Employees Worked With
Rachel Sims
Apr 27, 2020 -

Shottenkirk Toyota Weatherford responded

Mark, We are glad to hear your overall experience was a pleasant one! But we do appreciate when feedback is provided so we can continue to improve for our customers. We look forward to seeing you at your next service appointment!

April 24, 2020

They helped me as much as the could and did great. I had a great time getting everything delt with taken car of. Time flew by More

by burkmanchristian679
Recommend Dealer
Yes
Employees Worked With
Mark Leet
Apr 27, 2020 -

Shottenkirk Toyota Weatherford responded

Christian, Thank you for sharing your experience with us. We appreciate your feedback!

April 23, 2020

They are very friendly. They helped me get the vehicle that I was after and they helped to keep it in the range that I was comfortable with. Will tell all my friends. More

by TRENTKLEIN1012
Recommend Dealer
Yes
Employees Worked With
Brian Thompson, Rachel Sims, Zach Payne
Apr 27, 2020 -

Shottenkirk Toyota Weatherford responded

We are glad to hear that you had a great experience at our dealership! We understand that there were needs and wants that you had and we are thrilled that our team was able to work with that and get you exactly what you wanted. Let us know if there is anything else we can help you with!

April 23, 2020

Almost. Service was fast and Rachel was very kind and professional. No complaints with her. My only disappointment came when I saw my truck as dirty as it More

by RUSSELL.DIXON
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rachel Sims
Apr 27, 2020 -

Shottenkirk Toyota Weatherford responded

Russell, We thank you for your business and value the feedback you have provided us. It is our policy that we wash every vehicle after they have been serviced; however, we have been having mechanical issues with our car wash machine. I am not aware if the machine was broken on the day your service was performed, but you can always bring your vehicle to the dealership and get it washed. Please let us know if there is anything else we can help you with!

April 23, 2020

Easy service! Thanks for the wash too! Drive in and out in less than an hour. Nice lounge where I could get some work done. More

by Jason S
Recommend Dealer
Yes
Employees Worked With
Rachel Sims
Apr 27, 2020 -

Shottenkirk Toyota Weatherford responded

Jason, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

April 23, 2020

Rachel Sims was very kind and very helpful. Thanks for the great service !! It’s employees like her that keeps us coming back. PS she needs a pay raise. 😀 More

by TINA112068
Recommend Dealer
Yes
Employees Worked With
Rachel Sims
Apr 23, 2020 -

Shottenkirk Toyota Weatherford responded

Tina, Thank you so much for sharing your experience with us! We are so thrilled to hear that you had a great visit with your service advisor. Our team works very hard to take excellent care of our customers to ensure their visit is the best it can possibly be. Thank you again!

April 22, 2020

The advisor was nice and stayed on top of timely updates. However, there were a few things that made the experience unpleasant. The shop essentially rebuilt the engine and didn’t notify me. I was told that t More

by wearerl
Recommend Dealer
No
Employees Worked With
Madison Moreno
Apr 27, 2020 -

Shottenkirk Toyota Weatherford responded

Dear Mrs. Weare, My name is Kurt and I'm the Service Manager here at Shottenkirk Toyota of Weatherford. Thank you so much for taking the time in these trying times to post a review. I wished it had been a better visit, but nevertheless, I treat any review as an opportunity to learn and become better. I remember speaking with you when you originally had your vehicle over at Toyota of Fort Worth or was it Toyota of Irving? Regardless, I do remember talking to you about the concern and repair. First of all, I wanted to say thank you again for giving us the opportunity to bring your vehicle back here to perform the repair. I'm glad to hear that Madison took care of you and kept up with the communication and updates. I do apologize that you felt that experience was unpleasant and I hope that maybe I can make that up. I really was under the impression that the other Toyota service center explained the repair and they should of, but if they didn't then shame on them. I did mention when we first spoke over the phone that the repair was extensive and required the cab to be removed from the frame. I'm very sorry and I should have elaborated more on the details. A cam cradle seal repair is very invasive and does require an abundance of work. I understand that we failed to clean up the any and all oil and coolant after repairs were complete. This is unacceptable and I can assure you that this will not go without repercussions. It was so bad that someone told you to even bring it back to have it re-inspected, now luckily there was no leaks present, but we don't subscribe to doing that level of work. As you stated in your review, it is just Lazy! Also, if the coolant was left low, how low was it? I would be very interested to know how low it was (did you possibly take a picture of the coolant level?) and if the vehicle overheated. Finally, the fact that the vehicle was not washed or cleaned up for you is beyond comprehension to me when we spoke about that over the phone the first time we talked. I'm beside myself and my department for letting that happen. At the end of the day, this falls totally on me and I am so sincerely sorry for all the mistakes that were made. I would like to extend a much necessary and promised full detail and also a full tank of gas, since I remember that you said that you aren't close to here. Please accept my apology and my offer and let me know when would be convenient for you to come by. Please feel free to call me or email me with anything. Thank you for your time.

April 22, 2020

I had a great experience with Shottenkirk. They definitely went above and beyond to make sure my experience was smooth and hassle free. All the gentleman I spoke to were very friendly and professio More

by jabb1724
Recommend Dealer
Yes
Employees Worked With
Tyler Barton, Brian Thompson, Jaden Alix, Barry Schwerdt Jr.
Apr 23, 2020 -

Shottenkirk Toyota Weatherford responded

Thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs.

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