Shottenkirk Toyota Weatherford

Horrible service I bought a used car from Durant Toyota in Weatherford. There was damage on the back of one of the seats. I asked if the damage could be fixed before I I bought a used car from Durant Toyota in Weatherford. There was damage on the back of one of the seats. I asked if the damage could be fixed before I decided to purchase the vehicle, the salesman told me no, it could not be fixed. 1 day after purchasing the vehicle, I noticed a noise coming from the back of the car. Every time I turned a corner, I could hear something sliding around. I go look in the back, and there is the brand new piece to fix the damaged part of the seat. Rather than being angry that I was given false info about the damage being fixed, I just moved on and made an appointment for the service dept to switch out the pieces. This is where I get EXTREMELY angry. Service dept tells me they will need my car for 3-4 days.... send me over to the rental place, I get into a rental get 2 miles down the road and they call me to come pick up my car. How stupid is this? Then, I get the car home and find the trash from the new part was thrown in the back of the car. This is what upsets me the most. Why would anyone think it is acceptable to throw trash in a vehicle they are servicing?With the exception of this vehicle, I will never use Durant Toyota in the future. Or any of their affiliates. What a huge disappointment these guys have been from the get go. More

Military Members They WIll Take Care of YOU! I am an active member of the military, stationed at NAS Fort Worth. I have been dealing with this dealership for a week now, and had been given a pri I am an active member of the military, stationed at NAS Fort Worth. I have been dealing with this dealership for a week now, and had been given a price to which I agreed on. First the dealer exceeded my expectations. They found the truck i wanted, and picked me up after i traded my truck in at carmax. When i first spoke with Jake, i asked him if they had the militaty rebate. He said they did as long as i was active. This price he quoted me included the $500 military rebate. Today, after already selling my truck, I went to close on the truck, and they tell me they won't honor the military rebate unless I finance through them. I had already secured a loan through USAA, and didn't want to do the application process over again. This was never conveyed to me, and my sales rep didn't know about this rule. I asked if they would honor the price they quoted me or offer a $500 credit towards parts. They refused. I really had no choice, but to pay the extra money, because I had already sold my truck. I feel they should have honored the price they quoted me. Military members beware. I paid for their mistake. In my book that's not good customer service. Had it not been for this, my experience would have been great. ***Update**** John McGuire contacted me in regards to this review. He was very apologetic about the misunderstanding, and went above and beyond to repair our relationship. They have gained my loyalty back as a customer, and reaffirmed to me they are accountable for their actions, and want to make the customer happy! More

Great customer care. Great price. We don't replace cars often (had 2003 Sienna) but Jake and Matt were extremely helpful and made this a stress-free experience. Would definitely reco We don't replace cars often (had 2003 Sienna) but Jake and Matt were extremely helpful and made this a stress-free experience. Would definitely recommend Durant to friends. More

Great Experience, fully satisfied Bruce Racioppa was the salesman. I had a good experience dealing with Bruce. All my needs were met. I have recommended Bruce to other family members Bruce Racioppa was the salesman. I had a good experience dealing with Bruce. All my needs were met. I have recommended Bruce to other family members and friends Joe Floyd More

Asbel was a complete pleasure to work with! I am extremely busy and don't have time (nor desire) to go to the dealership and haggle on pricing. Asbel handled every part of my transaction from s I am extremely busy and don't have time (nor desire) to go to the dealership and haggle on pricing. Asbel handled every part of my transaction from start to finish. He gave me the best price possible (which was better than many of the competing dealerships) right off the bat. He sent me a link for my credit app which he processed and got back to me right away. By the time I showed up at the dealership he had all the paperwork drawn up and the truck was waiting up front detailed and ready to take home. The information I shared above is typical of any decent dealership but let me tell you the prospective buyer...why I gave these guys 5 stars. When I showed up there were a few imperfections on the interior of the car. Not extremely noticeable but hey I am picky. Without hesitation Asbel immediately got on the phone and made a few calls. On our test drive we drove right to the interior shop to get a quote to repair the imperfections. After receiving the quote he looked at me and said I want to make this right. He offered to pay for the repair. When it was all said and done he put the hitch on my SUV free of charge. He ordered it and had expedited shipping and put it on over the course of a day. He called me to tell me that they had to make some more than minor modifications to the rear bumper to get the hitch to work and gave me a loaner suv for the night. The next morning my SUV was sitting in my driveway and had been delivered by a member of their service department. Ok so some dealerships will do this for you...but what if you lived 50 miles away as I do? Durant Toyota will. One final thought....I left some personal belongings in the loaner vehicle and I emailed Asbel about them. He found them and shipped them to me ASAP. This extra effort was very much appreciated and well after the paperwork had been signed. I'd give Asbel and his team at Durant Toyota a 10/5 if this review site would let me. Thanks you for everything again Asbel! Cheers! More

Efficient and excellent purchase experience After we had a negative experience at another dealer, John Peterson and his team located the Camry that we wanted during a web inquiry and expedited t After we had a negative experience at another dealer, John Peterson and his team located the Camry that we wanted during a web inquiry and expedited the sales and delivery process with absolutely no hitches or problems. This team was the most friendly and helpful that I have experienced at a car dealership. They seem to be always seeking happy customers and return business by friendly service and excellent pricing. More

.. Good service. Asbel Garza was really he helpful in finding the car that I was looking for and gave me a good price and payments I was looking for Good service. Asbel Garza was really he helpful in finding the car that I was looking for and gave me a good price and payments I was looking for More

No Stress Car Trade I would recommend Asbel Garza to anyone. He was honest and upfront from the beginning and worked with what I needed...not what he wanted to sell. I I would recommend Asbel Garza to anyone. He was honest and upfront from the beginning and worked with what I needed...not what he wanted to sell. I began looking to trade for a used car, and Asbel was able to get me a new car for the same payment! I felt like he was truly working with my best interests in mind. I drove 2 hours to make the trade and would make the drive again! More

Excellent place to buy I contacted Durant Toyota (and several other dealerships) about buying a Sienna. They found the one I was looking for, and had it ready to go for me I contacted Durant Toyota (and several other dealerships) about buying a Sienna. They found the one I was looking for, and had it ready to go for me to test. I had a great rate from my bank before I went in. They asked permission to try to beat it. I said sure. Not only did they beat it, they beat it while including a max extended warranty included. Less money, more stuff. Very no hassle. Very laid back. Very friendly and helpful... even the finance guy was cool! Adam Ramsey was the perfect salesman. I will definitely be returning if I need another car. More

Great truck. Cody Carter was great to work with. I've been looking for a while,drove most of the new trucks of other makes. I'm glad I took the time to drive the T Cody Carter was great to work with. I've been looking for a while,drove most of the new trucks of other makes. I'm glad I took the time to drive the Tundra. Hands down my favorite truck. Cody listened to my wants and needs and found me the truck I wanted. My purchase was great from start to finish I will be back for my next Truck. Thanks Cody More