Shottenkirk Toyota Weatherford - Service Center

The drive to Weatherford from Fort Worth is worth it. New dealership is attractive and service is always efficient. New dealership is attractive and service is always efficient. More

DO YOUR HOMEWORK! I am posting this review to hopefully help someone before they make a purchase from this dealership. First off, please be aware that you will n I am posting this review to hopefully help someone before they make a purchase from this dealership. First off, please be aware that you will need to add $5k to whatever price you see online for a VIP warranty that isn't optional. If you are okay with this and decide to go ahead and buy, please ensure that a multipoint inspection was done, and I would ask for proof. I bought a truck from Shottenkirk Toyota Weatherford about a month ago. A few weeks later, the check engine light came on, so I took it to Autozone to find out it has something to do with my catalytic converters. After 5 phone calls to the dealership, I was able to get my paperwork along with the warranty info. I was advised there was an 8 year 80,000 mile warranty that would cover this, so I took it into a dealership in Grapevine. They advised me that the catalytic converters are aftermarket and defoulers (not a car guy, so hopefully I spelled this correctly) were used and that they were stacked. I was advised this is federally illegal, and they told me to reach out to the dealership for resolution. I emailed these pictures over, and after not hearing back for a few hours, I reached out for an update. I was advised that the pictures were sent to the service director, but since they were in meetings this week, they would get back to me. I decided to then post a 1 star review which led to a phone call from the service manager who told me the previous owner had the aftermarket converters installed after theirs were stolen and they would fix the catalytic converters if I took down my review. I took down the review and took my truck the next day. When I got there I sat down with the service manager and asked him if they would reimburse me for the $190 I spent to find the issue along with $120 for needing to replace 2 of the valve stems. I also asked if they could repair a quarter size spot where the paint was scratched, and I asked for a 2nd key. I didn't think this was too much considering the 3 hours I spent waiting for the valve stems to be replaced, the additional 3 hours for the diagnosis of the converters and now the 4 hours to drive to and from the dealership to fix the converters. The service manager wrote down my request and told me he would ask about it. When I came to get my truck, he advised me they were only going to care for the converters. I asked to speak to the GM, but he brought a sales manager to me instead. He began to make it sound like they were doing me a favor for fixing the converters to which I told him should have been caught before the truck was sold to me. He again tried to justify not making things right, but I went ahead and took my truck and left. I hope this review helps someone in the future. DO YOUR HOMEWORK BEFORE YOU BUY FROM THIS DEALERSHIP. More

Sherry was very attentive to our needs. Disappointed car wash always seems to be down, but she made sure our car was washed (by hand) anyway. Thanks! Disappointed car wash always seems to be down, but she made sure our car was washed (by hand) anyway. Thanks! More

I did not have an appointment, yet I did not wait more than an hour which I think is great! than an hour which I think is great! More

Awesome service. . Sherrie is great in Service. Brandon Cooper is my go to Sales Guy . Sherrie is great in Service. Brandon Cooper is my go to Sales Guy More

My visit was very pleasant. I was in and out in less than an hour. I was in and out in less than an hour. More

Everything went very smoothly. All of the employees were very nice and friendly. Great service. All of the employees were very nice and friendly. Great service. More

Not near as good as it was when it was Durant Toyota Service overbooks causing extended service waiting time. Service overbooks causing extended service waiting time. More

Mike provided excellent communication as the service advisor. He also changed out remote battery gratis. Work was completed quickly. advisor. He also changed out remote battery gratis. Work was completed quickly. More

She was very efficient and even wash my car. Thank you for your good work. Thank you for your good work. More