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Shottenkirk Toyota Weatherford - Service Center

Weatherford, TX

4.5
1,682 Reviews

1,682 Reviews of Shottenkirk Toyota Weatherford - Service Center

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January 13, 2020

In and out Service was quick and professional as always. I have always used Shottenkirk since I bought my Tacoma new in 2017 and have had no issues with the serv More

by MBYORK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel Simms
Jan 13, 2020 -

Shottenkirk Toyota Weatherford responded

Mbyork, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

January 13, 2020

The service representative was very friendly and kept me informed while my truck was in the dealership. The repairs were done promptly and left me feeling fully satisfied More

by MMCADAMSDDS
Recommend Dealer
Yes
Employees Worked With
Blake in service
Jan 13, 2020 -

Shottenkirk Toyota Weatherford responded

Mmcadamssdds, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

January 13, 2020

You all have done all the service on my Toyota Camry since I purchased it new from you in April, 2015. I have the tires handled by Discount Tire. Your service department employees act with courtesy an More

by TXETELLIOTT
Recommend Dealer
Yes
Employees Worked With
Primo Sanchez
Jan 14, 2020 -

Shottenkirk Toyota Weatherford responded

Txetelliot, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

January 09, 2020

Service was 100% better than the salesman. Salesman never returned my call to help with navigation system. Service guy took the time to help me. More

by ohwatt4
Recommend Dealer
Yes
Employees Worked With
James Jenkins
Jan 10, 2020 -

Shottenkirk Toyota Weatherford responded

Ohwatt4, Unfortunately it is flu season and Mr. Jenkins was out for a week with it. He is now back, feeling much better and ready to assist in anyway! We are glad Service took such great care of you in the meantime and hope to see you again at Shottenkirk for all your future sale and service needs!

Jan 12, 2020 -

ohwatt4 responded

So he had the flu in September when I bought my vehicle? I've been trying since September to get this installed as well as the wifi etc...

January 08, 2020

Airbad recall & oil change Everything was great with the exception of apparently getting in the way of the photographer taking pictures of different cars for sale. Service was More

by TODD15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tanner Hocker
January 08, 2020

The service was fairly quick & easy with professional dealer. Service representative was courteous and explained the details. Have been using this dealership for over 15 years with no problems. More

by LARKISS
Recommend Dealer
Yes
Employees Worked With
Service department names not listed!
Jan 08, 2020 -

Shottenkirk Toyota Weatherford responded

Larkiss, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

January 03, 2020

Prices increased, no car wash The price for an oil change is up by >25% and your car wash is still broken. The only explanation given is that the price of oil went up (<$5 a barre More

by Kirkblackwelder
Recommend Dealer
No
Employees Worked With
No idea
Jan 10, 2020 -

Shottenkirk Toyota Weatherford responded

Hello, my name is Kurt and I'm the service manager here at Shottenkirk Toyota of Weatherford. I would like to thank you for your business and your comments first of all. I apologize that the car wash is down, it is unfortunate but necessary for the needed repairs. I assure you that it is in the repair process and will up and running very soon. As far as the oil concern, I would be interested to know who told the explanation about the oil price going up was. Now of course, oil is a product that we outsource and do not manufacture here, so there is always the possibility of price increase or even decrease that we wouldn't be able to control. As far as not being notified about your vehicle being ready, that's is unacceptable and I will getting to the bottom of this A.S.A.P. We have a process here and my team all know's how to follow it. If this is not being done then I will handle this. Thank you very much for making me aware of this. I understand why you would be looking for another Service Center and can't blame you. One mistake is forgivable, two mistakes is hard to overlook. All I can ask is that you consider giving us another chance and hopefully we can give you a better experience next time. Thank you and have a great day.

January 03, 2020

Oil change Was very nice. And efficiently. Didnt have to wait long. They where very friendly and helpful. Got me in and out very fast. Even offer me coffee or an More

by judmcgee75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Morgan Gulliford
Jan 03, 2020 -

Shottenkirk Toyota Weatherford responded

Judmcgee75, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

January 03, 2020

Needed service I brought our new Pre-Owned car in for service on the last day of the year and while they could not get to it right away they did offer us a loaner. T More

by captnmack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt and Roger in service.
Jan 03, 2020 -

Shottenkirk Toyota Weatherford responded

Captnmack, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

January 03, 2020

Fast and easy. I like the appointment system. Car was ready before I even got comfortable in the waiting room. Appreciated the included Toyota free service. More

by david.p.weeks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Do not recall
Jan 03, 2020 -

Shottenkirk Toyota Weatherford responded

David.p.weeks, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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