Showcase Honda

Dissatisfaction Guaranteed!! The experience with showcase honda was completely dissatisfying and unprofessional. When I first submitted my application online for 2016 Acura TLX I The experience with showcase honda was completely dissatisfying and unprofessional. When I first submitted my application online for 2016 Acura TLX I got a phone call from Albert, unfortunately never told me his last name, telling me to go for a visit to see the vehicle. I advised Albert before taking any further action I just wanted to know if there was a possibility to be approved for the vehicle as i know my credit is not that great but I've been making consistent payments on my current vehicle for about 8 months now and wanted to know if I had a decent shot a it. I specifically advised Albert I didn't want to waste my time at the dealer if there wasn't a huge possibility of getting approved. I also asked him to find out if my mother, who I specifically told him, lives in Puerto Rico and has no credit history in the US could go sign for me. He stated he was going to look into it for me and call me back. About Three hours later he called to ask me what happened with a previous vehicle loan that appeared on my credit, I explained it was a vehicle I was financing but was a total loss and there was no coverage for it so the bank took it back. He said, ok and his "manager was still looking at my situation and will let me know ASAP." Two hours passed and I didn't hear anything from Albert so I proceeded to call him and no answer, I then texted him asking him for a status, he responded "my manager sees a deal but he just needs a little bit of information from you, can you please come in to the dealership" we scheduled an appointment for 4pm. He assured me that I was going to be well taken care of and they were going to continue to keep looking at my situation. I arrived to the dealership at 4pm as scheduled. I asked for Albert and I was told he was with another customer and instead they had me see Kevin Good. As I sit down with Kevin I explained that I've been communicating with Albert and that he advised me his manager wanted me to come in. Kevin, had NO IDEA what was going on and asked me every single question that Albert had already asked me over and over again. He takes down my information AGAIN, when it was already in the system from when I did it earlier online (it says "save time a he dealership by completing his info online") so much for saving time, I advised that I had a vehicle for trade in, we went to take a look at my vehicle, he took down all he info. Then goes gets one of the many financial managers. Unfortunately I don't remember the name of he first financial manager that spoke to me but that man asked me AGAIN what I had already had answered to Albert and Kevin, he then proceeded to ask me if I had someone to consign (now mind you, I was ASKED by Albert to come in because his manager said he saw a deal) WHY IN THE WORLD would I be called into the dealership and get there and no one knows what's going on and everyone keeps asking me the same questions that I already answered!! I then explained AGAIN that I wanted to know if my mom who lived in Puerto Rico could co sign for me. The manager said "I will take a look at that" in the mean time I must have spent 30-35 mins waiting for that same manager to come back with an answer, which he NEVER did. Kevin then processed to go into the office and ANOTHER manager came out, Terry. Terry asked me AGAIN what happened to the previous vehicle on my credit report. I explained AGAIN it was a total loss with no coverage. He asked me that if I could bring the paperwork showing it was a total loss and there was no coverage he could then submitted to the bank that way. I said ok but what about my mom being a cosigner for me? He stated he had no idea what I was referring to. Can you believe this ?!?!? I HAD TO EXPLAIN AGAIN that I wanted to know if my mother who lived in Puerto Rico could co sign for me as she has no U.S. Credit history. Terry said "I'll find out for you" and left, 20 mins later he came back and said my mom can absolutely co sign for me and that shouldn't be a problem at all. I then go home. The next day I call Albert Let him know that I was going to submit my mothers information so that he could be on the look out for it. My mom and I completed the online application, I then call the dealer and Kevin picked up, he said it will be an hour before I hear from anyone with a status. I then call Albert to let him know all the info was submitted and to let me know asap. He said ok. THREE HOURS GO BY and I haven't heard from anyone! I call the dealership MULTIPLE TIMES and there was NO answer! I call Albert and there was NO answer! I keep calling the dealership until someone finally picks up. It must have been about 15 calls later and about an hour later when someone picked up. I spoke to Kevin, he said that someone will get back to me (what I was told already) TWO more hours go by and I call Albert and no answer. I texted him stating me and my mom could be shopping around and I didn't want to waste any time so I needed a status asap. He got back to me stating "your moms credit is a little rough to work with so we need someone else, via my manager" now I know that's impossible because my moms credit is in the high 600's so I asked him "well what's my mom credit? I wanted to know what he would say. He responded "I didn't take a look a it but I will and will let you know" I said ok. It is now the next day and I STILL HAVE NOT heard from Albert about what my mom credit came up for them. Ithink it's completely unacceptable not following up with a customer and not have all their questions answered. Really unprofessional and poor customer service skills on their behalf. My mom has more than great credit and after I was told by he dealer she was able to help me out they turned around and said something else without even giving me all the proper information to back their decision. People please do not go to this dealer all you will get will be a terrible experience, do not waste your time with the sales reps and financial managers at show case honda! More

Wait time Came in for oil change, radio reset, and recall. Quoted 1 1/2 hrs. there 2 1/2. Ploy to sell me a car. Claimed lost car keys. Dash light airbag recall Came in for oil change, radio reset, and recall. Quoted 1 1/2 hrs. there 2 1/2. Ploy to sell me a car. Claimed lost car keys. Dash light airbag recall is back on. More

Unprofessional and worst place ever(Scottie,Kevin,angle,troy Worked with :Angel and Troy from finance and Kevin fand Scottie from management! Most unprofessional people ever! If I could fate 0 stars I would! Worked with :Angel and Troy from finance and Kevin fand Scottie from management! Most unprofessional people ever! If I could fate 0 stars I would! This place is a joke! I traded in my vehicle for a newer car and they told me I would pay a certain amount and I accepted than at time to sign all paper work the price was higher I was upset but I agreed to pay more than I leave and a few days later they call me back in and the price is higher like 100$ more than what they told me the first time! There all liars. I argued and spoke to the manager Kevin and fought until the price was. Brought back down to what we agreed on. So after being there the first visit over 5 hours and than the second time for change of price no one would help me I kept asking for help and no one would help I spent another 5 ours just to get my monthly payment to what was agreed on at time of trade in. I finally leave and they told me they wouldn't call me back in the deal was done and than Monday comes and I get a call they need me in AGAIN 3rd time to sign more papers.. mind you this all should of been done since day 1 .. I'm forced to go in and again no one helps I wait for hours to get help .. managers have to be called again! Finally they help and papers are signed and I leave spent another 3-4 hours there! So now it's been roughly about a month and a few days and I get a call from the bank I had my old vehicle which I traded in and they have possession of that the car has not been payed off and I need to make a payment immediately! I don't even have the car anymore Honda does and my credit is being ruined because they have somthing they haven't payed for that should have been payed for since day 1 .. there honestly the worst place to go to buy a car ! i was originally with courtesy Chevrolet they made car buying super easy and the best ! I should of never came to Honda I will never in my life buy a car with them again! So stay away from this place they are unprofessional and the worst! On top of that my car key beeper doesn't even work and it's a 2014 vehicle! Stay away ! More

I hate car shopping I want to start by saying I hate car shopping. So much so that when my car was totaled I had my father from GA fly out and help me. I had a budget in I want to start by saying I hate car shopping. So much so that when my car was totaled I had my father from GA fly out and help me. I had a budget in mind and did not want to exceed it. I had been to about two different dealerships all trying to exceed my budget and telling me " how easy it will be to pay it off" So when I walk in I am upset at this point and just ready to be done.I have an appointment with a salesman by the name of Kevin Good. He is honest with me and tells me what I am asking for is probably not doable but he will do his best... And he does! I am able to get a safe and sleek car within my budget! However the story does not stop there... I am about to sign papers saying I will purchase this vehicle and then a finance guy comes and long story short he tells me that that an extra $900 has been added. Well my father and I are upset and of course walk out. Just as we are getting to our car to leave the manager comes out and apologizes and then calls his boss! Fast forward and the $900 is waived and I now own a 2013 Honda Civic! But the Story continues... So the next day I am driving on the 17 and i hit something in the road just right that there is this loud noise and now my brakes are being weird ( I am not a car person) well it makes me nervous to drive it so I end up calling Kevin Good , who told me before I left to call him if I needed anything. Turns out it was sooner rather than later. He gets my car taken car of the next day. He is in contact with me the whole time. So to summarize: While I hope to never have to shop for a car for a long long time the first place I would go would be Showcase Honda. Everyone that I had any interaction, from the salesman to the mechanics with was respectful and helpful and I would recommend them to anyone! While I am sure all the salesmen are very good I highly recommend Kevin Good. He did everything he could to get me into my dream car, while at the same time being honest and respectful through this process. Needless to say I am very pleased :) More

very happy with work you do there shoecase honda I was very happy with work you did on a timely matter the service writer Travis was great. I alway go Showcase .I bought car there from you guy team. I was very happy with work you did on a timely matter the service writer Travis was great. I alway go Showcase .I bought car there from you guy team. More

Once you sign they forget you! We bought two cars and was told the cars would be detailed while we were with Finance. Hours later our two cars were NOT detailed but out of gas! I ac We bought two cars and was told the cars would be detailed while we were with Finance. Hours later our two cars were NOT detailed but out of gas! I actually found a diaper under the back seat and belongings of the previous owners. We asked for a second key but when I emailed the sales man, nothing in return! His email came back undeliverable on my second attempt to contact him. I was told by coworkers that the people here we're crooks and I'm starting to believe it. They want to get cars off the lot as quickly as they can and then your on your own. Save your insanity and go to a reputable dealership! More