Showcase Honda

Parts Dept notes they open at 7:00 am on Monday. I called multiple times after my online order was over 14 business days late. No notifications about my order and I was placed on hold for over an hour. The p multiple times after my online order was over 14 business days late. No notifications about my order and I was placed on hold for over an hour. The parts dept person who answered and said "can i put you on hold." and before I could reply I was put on hold, that was extremely rude. I called the New Car sales dept and a woman answered the phone acknowledging that Parts dept does indeed suck at answering the phone. She then put me on hold and did not seem to care much at all. More

Ashley Hood was great to work with. I bought a 2013 mettalic v6 cope accord, appsolutly amazing!!! The financial department was also painless and got right down to the point and finished quickly. mettalic v6 cope accord, appsolutly amazing!!! The financial department was also painless and got right down to the point and finished quickly. More

Excellent customer service before, during and after the sale. John Savona in sales is appropriately attentive without being obnoxious and there was no game playing...we told them what we needed and at wha sale. John Savona in sales is appropriately attentive without being obnoxious and there was no game playing...we told them what we needed and at what price and we were done. More

Test drove a 4 and 6 cyl Accord on Monday morning with Showcase. I went to Earnhardt Honda on Tuesday and had a very good experience with the salesperson right up until the last minute. I was using USAA p Showcase. I went to Earnhardt Honda on Tuesday and had a very good experience with the salesperson right up until the last minute. I was using USAA pricing and was about to purchase the V6 when the sales pricesheet I was presented with had an addition $2500 for "dealer add ons" already on the sheet. Of course the salesman was glad to discount these items, which I had not even decided I needed or wanted and then his supervisor appeared to say goodbye to me. He then started asking how much this or that was worth to me, was this a fair price for tint, etc. After 5 minutes I had no idea what I was going to be charged and for what. The paper they were "doodling" on was unreadable and uncomprehensible. I left with a very bad taste in my mouth. Wednesday, I walked back into Showcase. They had the car I wanted ready and although they too added their "add ons" to the price, I was told the breakdown for each and the prices quoted were MUCH lower than the "we can give you this option for this price" was at Earnhardts. They honored the USAA pricing and also deducted the difference in sales tax that I would have paid at Earnhardts. I may have paid more (I think I actually paid less as I never knew exactly what I was going to pay at Earnhardts) but that is irrelevant. I would have paid Showcase several hundred more just because they were upfront with me, there was no "buy it now" mentality present and just the overall way they treated me was worth it. More

Started out ok until switch and bait. did buy a vehicle double the price we originally went in for and all was good until we left. after 15 miles down road breaks squealed and before we left all of a sudde double the price we originally went in for and all was good until we left. after 15 miles down road breaks squealed and before we left all of a sudden the mats were gone the manuel misplaced and the keyless entry?..they couldn't comment. called and was told to bring in at 8am on tue. they had no clue salesman off and after 3 1/2 wait my husband went to see if breaks done and they told him they wont do because not authorized.After waiting another 2 hours and now was told waiting for part it never got fixed. we left after 8 hours of nothing. i call later that evening to speak with anyone and was told they are a honda dealership not a chevy which a chevy is what they sold us. called an left messages with anyone we could but no one will return calls. after the sale and dis honest stuff they did they dont know you. we live 30 miles one way and plan to take it back again. how embarassing to buy a newer car with temp plates and thier logo stamped on back and to pull out in front of house and have to do brakes buyer beware what a nightmare we went through More

I am completely satisfied with the customer service at Showcase Honda. Every person that I encountered was incredibly helpful and polite to our family. We came from Arrowhead Honda where they tried to ba Showcase Honda. Every person that I encountered was incredibly helpful and polite to our family. We came from Arrowhead Honda where they tried to bait and switch us; I was very upset leaving that dealership and quite frankly did not want to visit another dealership that day. My husband notified me that SCH had exactly what I wanted and at a good price. Our sales associate Colby T. was thorough and did a great job fulfilling our request, his peer Colin was very helpful with the paperwork, AJ Ochoa was very friendly and helpful with the delivery of our vehicle and Dan Jensen at closing was very informative with our purchase. Forgive me, I cannot remember the name of our service technician, but he was also very helpful with showing us how to operate various components of our new car. It was all under the great supervision of their manager Mr. Balducci that I drove away HAPPY and the car buying process was quick and seamless. I WILL recommend anyone looking for a new car to purchase from Showcase Honda. THANK YOU!!!! I can't believe I am writing this (because I never ever, ever thought in a million year I would ever drive a mini van), but I LOVE my new Honda Odyssey! More

On January 12, 2013 I had approximately $900.00 of work done on my Honda CRV. Dereck Smith my Service Advisor did an outstanding job of explaining the problem and suggesting the type of work that needed to done on my Honda CRV. Dereck Smith my Service Advisor did an outstanding job of explaining the problem and suggesting the type of work that needed to be done. I found him to be intelligent, articulate and knowledgeable. I have no hesitation in classifying him as a professional in his field. I would also like to express my appreciation to the mechanic, Mr. Bedros Touresian. This is not the first time he has done major work on my car and I continue to be pleased with the results. He always gives me the confidence of knowing that the work will be done correctly the first time. Showcase Honda is extremely fortunate to have him as a member of their team. George Klock More

As soon as I started walking around the new cars I was greeted in a most friendly manner by salesman Bryan Dillon. He listened carefully and attentively to my desires for a new car. He showed me several greeted in a most friendly manner by salesman Bryan Dillon. He listened carefully and attentively to my desires for a new car. He showed me several, but then honed in on one that was exactly what I wanted. In talking about pricing and add-on items, there was no pressure, just the facts presented in a very professional manner. The price for my trade in was discussed, and again we came up with a very fine price. Although he did check with the finance department, in this case "Trey" there were no efforts to change the price agreed to - they both worked together as a team to get me the best deal which included finding the best interest rate for my loan (lower than my savings and loan), I was always treated with the utmost courtesy and respect. I cannot rate this dealership any higher, they were perfect. They made my car buying experience a pleasure. Fr. Bob Skagen More

I would like to highlight my worst experience during the trade-in for my car at Showcase Honda. First of all the Internet Manager Peter was very misleading in sharing the information. I checked with him for trade-in for my car at Showcase Honda. First of all the Internet Manager Peter was very misleading in sharing the information. I checked with him for the availablity before visiting the dealership. When I reached there I was shown only one vehicle and the sales agent was nice to share the details. But my biggest disspointment happened when the Person named Matt Loussa came for the talk. This person is full of attitude and immediately started lecturing me that I am being misguided by other delares during my previous visits(specially their own Belll Honda at Bell Road). He started blamming the sales agent at Bell Honda that he is lying and giving wrong information. He also mentioned that he is in Business for 10-12 yrs and whatever he is saying is correct and I am totally wrong. This person was very very Rude and wasted my 2 hrs. I would request everyone visiting Showcase Honda to please stay away from this person or be ready to listen to his crap. I would definitely talk to all my friends to stay away from this dealrship in future. More

I can't even begin to tell you how pleased I am with my buying experience through Showcase Honda. They were tripping over themselves to provide the best possible service from the minute I contacted them on buying experience through Showcase Honda. They were tripping over themselves to provide the best possible service from the minute I contacted them online to the moment I drove out of their lot with my new 2013 Honda CR-V. I was very apprehensive about working with a car dealership because I am a woman and know nothing about cars (when it comes to under the hood stuff). I was paired with Brandy, who couldn't have been more straightforward, honest and easy to work with. I was also pleased with the finance team. I have had other experiences where they try to sell you things you don't want/need or they try to "slip in" costs and hope you won't notice. No shenanigans at this dealership. Very honest and clearly wanted to make sure I was happy with not only my purchase but also the buying experience. Sorry if I sound overzealous in my review, but I'm just so pleased that no one tried to mess with me and just sold me a car at a fair price. It's the little things. :) More