Showcase Honda

Our sales person Mat Tyler served the goods..........responsive listening ear to our needs, grounded personality, pleasant to spend time with, sense of humor and knowledge of vehicle and goods..........responsive listening ear to our needs, grounded personality, pleasant to spend time with, sense of humor and knowledge of vehicle and process.........he followed up and found the car for us. Outstanding customer service and salesman skills. His manager and our financial processer, Jamie?, made our day at Honda a pleasant personal experience. This is the first time we have turned around a leased vehicle. We were short of the three year window on the lease and responded to a letter from Showcase Honda stating we could get into a newer model at basically the same monthly payment and nothing down........We did put money down, as it turns out, but the amount negotiated was manageble and we're thrilled with the 2011 CRV picked up right off the delivery truck. Leasing turns out to be a win win for us with lower payments and insurance costs. Barbara and David Palmer More

Caryn Woolley helped me find the best fit for me, and then saw me through the entire deal. She made it almost easy to find and purchase the exact car I needed. Caryn at Showcase Honda treated me like then saw me through the entire deal. She made it almost easy to find and purchase the exact car I needed. Caryn at Showcase Honda treated me like a friend, and her professionalism and attitude carried through the rest of the staff I dealt with last week. Thanks, Caryn and Showcase! More

The Service Director Honda Service on Camelback Dear The Service Director Honda Service on Camelback Dear sir, I write to inform you of our total satisfaction for the dedicated services rendered to The Service Director Honda Service on Camelback Dear sir, I write to inform you of our total satisfaction for the dedicated services rendered to us by your Mr. Bob Swafford. We live in a time in history that everything must be done in a hurry, even sacrificing quality of work and human relationships. It was not so with Mr. Swafford. From the time we dropped our Accord off in his hands for service until we took charge of it after payment, Bob was attentive to all our needs paying close attetion to very high quality work, reasonable prices and even about our comfort during our brief stay in the your lobby. We indeed are very grateful to him. Please do convey our deepest appreciation to Mr. Swafford for his excellence in respectful customer service. Respectfully, Lal Fernando Recipient: Dr. Martin Luther King, Jr. "Living the Dream" Award. More

Showcase is a "case" all right.... They just pulled an offer away because I did not buy their add on's... Had the deal all worked out and then they refused to honor it because I did not buy pai pulled an offer away because I did not buy their add on's... Had the deal all worked out and then they refused to honor it because I did not buy paint protection, road side service etc.. The salesman had a memory lapse and the sales managers are an unstable lot - blame the customer for trying to negotiate a fair deal... They are a pretty insulting entity - - go somewhere else!!! More

My salesperson Peter Dammar treated me like I was his only customer, maybe I was. Every employee I have encounted at Showcase Honda was polite and efficient. I also must add Tim Boado in the service depa only customer, maybe I was. Every employee I have encounted at Showcase Honda was polite and efficient. I also must add Tim Boado in the service department is, in my opinion, a customer service star. He is friendly and polite even when he is extremely busy. I have talked to other persons in the customer lounge about the service they have received and I have come to the conclusion they did not treat me in a special exclusive manner... Showcase Honda treats everyone like Royalty. I will return to this dealership for all of my car's service needs and when I trade in my vehicle, I plan on making this dealership my first consideration. More

I recommend avoiding this dealership, they are dishonest, will blatantly lie, pull your credit without authorization and Mr. Lechner will avoid calling you back. Mr. Lechner I believe is in charge of there will blatantly lie, pull your credit without authorization and Mr. Lechner will avoid calling you back. Mr. Lechner I believe is in charge of there financing/accounting. Tom I believe is the manager. Tom's assistant will call and try and smooth things over but do not expect anything. I went into the dealership already approved through Honda financing and knew what I wanted. I will skip the sales person except to say that do not give any personal information out. After the deal was done a couple days later I get a call from my bank inquiring about a loan I was applying for which I had not. What was going on was Showcase was trying to sale out the loan and pulled my credit without authorization. I already was financed through Honda financing corp. so there was no need to have pulled my credit or send it to other creditors, all they were trying to do was better there bottom line and they got caught. Tom the manager was the one I got to talk to and supposedly he talked to his staff about it. I take that with a grain of salt. Anyway after I told him that it was approved and I had a letter from honda finance that they better not try anything else. So on to the next part of the story, 3 weeks later I get a call from the finance company on my previous vehicle which had a balance owing on it and said I had missed a payment, I informed them that it had been traded in and that it should have been paid off by showcase honda. I then called showcase and put in touch with Mr Lechner who informed me that they do not pay off the trade-in till funding comes in. Well I called Honda financing and they informed me that they will not fund the vehicle until they have proof of payoff. I believe Honda Financing over showcase, Search for other reviews, I am not the first they have messed with or played games with. I called Mr Lechner back 3 times and he never returned a call, I guess if you get caught doing something you should not you just try avoiding the problem like he did. Rita who is Tom's assistant called later and we had a discussion, and I asked to find out why he did not call back, she said she would look into it, never heard back again. What a great place to do business with a place that deceives and will not handle problems. My loan on old vehicle all of a sudden got taken care of --- amazing ---. I had in the contract when I purchased the vehicle work to be performed by the service department , but after the experience with the sales and buying, I am leery of ever letting them near my vehicle. There is a lot more to this, but I am trying to keep it short, the next stop is the attorney general and lot more detail. If you catch them doing dishonest business send a letter to the AG, maybe they will get there licence pulled and put out of business, one can only hope that a dishonest business such as Showcase Honda in Phoenix, AZ will be gone soon. PS - Honda Financing did great and no problems with them, just Showcase. Member Comments: Would never recommend to anyone Showcase Honda, avoid at all costs, read and believe other reviews not only here but on other sites. More

I had an engine noise on my 1999 Honda CRV. The mechanic Bedros Touresian was able to identify the source of the noise and recommend the required service to solve the problem. Mr. Touresian communicated the Bedros Touresian was able to identify the source of the noise and recommend the required service to solve the problem. Mr. Touresian communicated the details of the issue very clearly and his recommeded solution was obviously correct. He possesses the unique ability to not only communicate service requirements to the customer, but to also professionally perform the required work. The engine noise problem was solved and the engine runs as quiet as it did when the car was new. I am EXTREMELY pleased with all aspects of Mr. Touresian's work. He will be my mechanic of choice for future major car servicing. I was also very pleased with the service of Dereck Smith, the Assistant Service Manager. His product knowledge and friendly, relaxed personality make him an outstanding Service Advisor. He and Mr. Touresian make a great team. Showcase Honda is very fortunate to have them both as employees. George Klock June 18, 2011 More

Buying my car at Showcase Honda made the process Fun! Everyone was curteous, friendly and showed appreciation of my business. I felt I got a great deal and great interest rate with Showcase Honda and I h Everyone was curteous, friendly and showed appreciation of my business. I felt I got a great deal and great interest rate with Showcase Honda and I have been recommending this dealership to everyone! More

Great experience overall! Aaron the Finance Manager was great. Todd Long the GSM was very helpful. Would recommend all my friends and family to buy from Showcase Honda. great. Todd Long the GSM was very helpful. Would recommend all my friends and family to buy from Showcase Honda. More

Todd the general sales manager was very friendley he answered all my questions.The paperwork went fast I would recommend showcase to aal my friends and family. answered all my questions.The paperwork went fast I would recommend showcase to aal my friends and family. More