Showcase Honda

We had recently purchased a 2007 Honda Accord from Showcase Honda, our purchase was great. We love our Honda. We had only had is a short time when the battery failed. We spoke with Bob in the servic Showcase Honda, our purchase was great. We love our Honda. We had only had is a short time when the battery failed. We spoke with Bob in the service department, and he gave us a discounted rate on the battery since we had not had the vehicle for very long. The service department is fantastic, they are friendly and accommodating. Their new service area offered a comfortable place to sit with local and national news on very nice televisions,as well newspapers and coffee and nice selection of pastries. The best part about visiting Showcase Honda, is that they are fast! We got to Showcase at 7:20 am and left at 8:04 am, I made it to work on time that morning! Every time I have been to their service department it has been a wonderful experience, thanks to their outstanding customer service and fair pricing! Thank you More

This is long but if you read it you may save money and headache. In October 2009, SRS light was on and even though it was listed as a recall item on the Honda website, this dealer stated my problem was n headache. In October 2009, SRS light was on and even though it was listed as a recall item on the Honda website, this dealer stated my problem was not covered and would need to pay 600 dollars to have it fixed. They also managed to find 1800 dollars worth of items that needed to be replaced. I initially asked for replacement of belts and hoses along with addressing the SRS light. They assured me that my belts and hoses were fine but that I needed to do all the other repairs immediately. I had the work done. In April 2010, the same service department tells me that my belts and hoses are absolutely horrible and need to be replaced immediately. They had even given me a treatment plan at the previous visit that indicated that my hoses and belts were just fine. The service manager insists that if the tech says it, it's true and that I was probably told that they should be changed but chose not to have that service until later. I pointed out that the treatment plan clear shows which items had been recommended that I delayed and that item was the transmission flush. Now at this visit, I wanted to get one of their major service checks along with the automatic transmission flush because I am moving across the country and want to make sure everything is done. This time they have included the repair of the belts and hoses along with ball bearings and several other items to the to tune of another 1800 dollars. I called back to point out that the blades were not changed nor are the parts listed on the receipt for several other major service items in the 105,000 mile service. They didn't even wash the car. I believe if you pay attention to the small detail you will pay attention to the large detail. Now on my way across country my car makes this noise when I turn my wheel that I have never heard before. The wiper blades that were suppose to be part of that major service but were absolutely useless against the rains I encountered in Texas. When I complained to the service dept, the service dept asked me to bring the car back in and he would changed the blades and wash the car only but that the work was done. Fast forward to my new home in florida. It's July, I simply want an oil change prior to another trip this time to CT. The service dept shows me my transmission fluid and it is chocolate brown. I show him the receipt that indeed the transmission was just flushed in April and even with a cross country trip it shouldn't be needed again. We call the other dealer and this is where I lose all respect for the showcase honda service dept. Darren Gaines of Showcase Honda has me and the service dept at the Wesley Chapel Honda dealership on the phone with no intention of resolving this issue. Initially, he said that the way he would resolve this would be to bring the car back. He also said that the florida dealership was probably just trying to get more money from me, I would need to go to a 2nd dealership because he didn't believe them. (to be fair the Wesley Chapel dealership did not have a service manager available which aggravated this situation) We offered to send a phone picture of the transmission fluid but he would not accept it. He said that even though the receipt looked like a drain and fill, his dealership did the flush (based on his word alone) and that you can't go by the receipt. If you can't go by the receipt, what can you go buy to show what was done. He also said that since I used a coupon at my previous visit even if he did cover the charge the florida dealership would have to take a discount as well and if they didn't then I was out of luck. He insisted that I go to another dealership because he could not work out a deal with this one. How is the fact that you can't work out a deal between dealerships, the customer's problem. I thought surely one of these dealerships is going to do make this right. I called Honda.com to find a district manager for the service department and the case manager from Phoenix who was handling this case said I will let you vent about this situation but there are many variables here. There is nothing we can do with the individual dealerships. To me this was not about the money even though if you spend 3600 on a car, you expect the work to be done, this was about poor customer service. I go to the dealer because I expect superior car in comparison a shop on the corner. Showcase Honda made me rethink using a honda dealership for service as well as buying another honda 2nd to poor such customer service with not even an effective means to complain. I can still hear Mr Gaines explaining to be about how he has to watch out for his dealership and the florida dealership has to watch out for their dealership. I said what about the customer here. No one at showcase honda cared about the customer here. The Wesley Chapel dealership didn't go out their way to make the situation right either. The story ends with me paying another 169 dollars for a new transmission flush and new wiper blade inserts for about another total of 210 dollars. Both of which were just paid for at Showcase Honda less than 60 days prior. STAY AWAY FROM SHOWCASE HONDA. More

I went with Showcase Honda to buy my first car after hearing good review about it from my friends who already did business with them. I was delighted with the way they go to great extents in meeting the hearing good review about it from my friends who already did business with them. I was delighted with the way they go to great extents in meeting the requirements of the customer. Jose was great to work with. He helped us in our research of deciding on a car that meets my requirements. Tom Bruis was efficient and was patient with us in coming at a price with in our budget. I felt happy in listening to my friends recommendation and going with showcase honda. I will definitely recommend this dealership to others who wants to buy great car. More

We stopped in for a "moving sale" just to look. We met Kelli and she held our hands through the entire process of buying our new Civic. She was fun and informative and continues to talk with us to this d Kelli and she held our hands through the entire process of buying our new Civic. She was fun and informative and continues to talk with us to this day. The financing people were friendly and not pushy at all and we were able to leave with a new car instead of a used one like we had planned. More

The dealership has gone above and beyond for any needs I have encounter and treats you with more respect then the other Honda dealers in PHX I would recommend buying or servicing your vehicle here anytime t have encounter and treats you with more respect then the other Honda dealers in PHX I would recommend buying or servicing your vehicle here anytime to anyone if you have a Honda or not you will be happy with the treatment. More

This was a very pleasant and satisfactory car buying experience. Daneen was great to work with!She respected my request to not contact me for a period of time when I had to put my purchase on hold. When experience. Daneen was great to work with!She respected my request to not contact me for a period of time when I had to put my purchase on hold. When I was ready to buy she was available and respectful More

As always our experience at Showcase Honda was superb. Because of the diligence of Steve Marion researhing all of our desires before arriving and having everything lined up, all we had to do was pick a co Because of the diligence of Steve Marion researhing all of our desires before arriving and having everything lined up, all we had to do was pick a color. Brian in the finance department was very efficient and went over everything so that there was nothing hidden or questionable and we were in and out of there in no time. This is our third lease from Showcase Honda will definitely not be the last. Ray and Dawn Beach More

I never had a better service and deal like this time. I never had a better service and deal like this time. Very nice, friendly and understandable professionals, paying attention about my needs and opti I never had a better service and deal like this time. Very nice, friendly and understandable professionals, paying attention about my needs and options. you guys are really understandable and fair, to everyone i will recommend this dealership: fair, honest, humaneness and a great product: HONDA More

I met with Sam 30 days ago to purchase a new V6 Accord EXL but had a car with negative equity and although the price he offered was excellent, it did not make sense for us at the time. The numbers were s EXL but had a car with negative equity and although the price he offered was excellent, it did not make sense for us at the time. The numbers were so good for us on the car, we set up a deal for my father who purchased a vehicle from Sam 2 weeks ago. Since then, we sold our car and Sam really stepped up and we just purchased our Accord last Friday. Sam did not realize we were coming in and actually came in late after being home with his family. I felt terrible when i found that out, but what customer service! I would recommed Showcase and specifically Sam when considering a vehicle in Phoenix. More

I purchased a new car from Showcase Honda in Nov-2007. I also purchased an Extended Warranty under one condition that my Tires be covered for regular wear and tear under this warranty. I paid 2200 dollars f also purchased an Extended Warranty under one condition that my Tires be covered for regular wear and tear under this warranty. I paid 2200 dollars for this coverage. After driving my car for two-and-half years, I recently visited Showcase Honda Service to change my tires using Extended Warranty coverage. I found out that Extended Warranty does not cover regular wear and tear on my Honda CR-V tires. The sales person who sold me The Extended Warranty coverage falsely advertised tire coverage. Please buyers beaware of this SCAM??????????????? More