Shults Ford of Harmarville

My experience has been extremely disappointing. After repeated problems, lengthy repair delays, and an unacceptable resolution offer, I expected better customer service and accountability. Customer After repeated problems, lengthy repair delays, and an unacceptable resolution offer, I expected better customer service and accountability. Customers deserve to be treated fairly, listened to, and offered real solutions, not pushed into paying thousands more to get out of a bad situation. More

One star is being generous. Level of incompetence is disturbing. They replaced a filter on my transmission ($1500), put it in backwards, had to redo it. I was without vehicle fo Level of incompetence is disturbing. They replaced a filter on my transmission ($1500), put it in backwards, had to redo it. I was without vehicle for a week. Heard scraping sound while driving. They said they fixed it. It was still there. Took it in again, they found broken spring in rear. Waited 4 days for part, it was the wrong one. 5 days later and I’m still waiting. More

Overall Service department needs some customer appreciation I've tried to give this dealership many chances. But I won't be going back there anymore. I've had my F150 there numerous times to fix a known door la I've tried to give this dealership many chances. But I won't be going back there anymore. I've had my F150 there numerous times to fix a known door latch problem that has a TSB out on it, but when its cold the problem still happens despite multiple attempts at fixing it. I sent in feedback through their website saying the problem still exists. Today I get a call from the dealership, saying they were eyeing my truck up when it was in for service and wanted to know if I would bring it in for an offer. The only reason I answered the phone was because I thought they were reaching out to me to correct my issue based on my feedback. Instead, it was a solicitation call! I was asked if I wanted to be transferred to the service department and I said sure. After 10 minutes of being on hold, I hung up. They play these games here at this dealership, and I'm done with them. I've never seen this behavior at any other dealership, and I've worked with many. More