Shults Ford of Wexford

BAD BUSINESS ETHICS I was at my bank doing the loan documents on the vehicle I was purchasing from them at our agreed price and we needed the buyer's order from this deal I was at my bank doing the loan documents on the vehicle I was purchasing from them at our agreed price and we needed the buyer's order from this dealership to complete the loan. I asked to put a deposit down while we were doing the loan documents and they wouldn't take it. They stated they knew I was doing what I needed to do to buy the vehicle so a deposit wasn't necessary. While the whole time they are telling me they cant fax the buyers order to my bank when in reality they were stalling so they could sell the truck at a higher price to someone else at the same time. Very bad business ethics. I can see now why people rate this dealership so low. More

1/31/15 service of my wife,s 2007 Ford F-150 On behalf of my wife Charlene Premru I want to thank everyone she dealth with on 1/31/15 when she had her truck serviced. Once again the Service Advis On behalf of my wife Charlene Premru I want to thank everyone she dealth with on 1/31/15 when she had her truck serviced. Once again the Service Advisor and the mechanic did an outstanding job. Charlene and I both are very confident and satisfied everytime we deal with Shults Ford. P.S. I like Richard's latest commercial a lot better! Thank you Walt Premru More

Tom Heffley - Cocky salesman who expects to do little work Where do I start? I dealt with Tom Heffley ordering a new vehicle. After several cocky, smart xxx email replies I received from Tom, he apologized for Where do I start? I dealt with Tom Heffley ordering a new vehicle. After several cocky, smart xxx email replies I received from Tom, he apologized for his rudeness and expected to be given a second chacne, so I did - what a mistake! During the whole process Tom was very responsive to all e-mails, but his attitude turned on a dime and immedietly treated me like crap! I will NOT be taking my business to Shults ford or Tom ever. Avoid dealing with Tom as he feels entitled and makes the customer feel as though they should "cut him a break". More

Horrible sales experience. They don't get back to you and basically leave you hanging AFTER they pull your credit. terrible communication, no level of customer service and frankly they act like they coul and basically leave you hanging AFTER they pull your credit. terrible communication, no level of customer service and frankly they act like they could care less about their customers and trying to help them. Tom was my sales rep, but after not getting back to me, basically pushed me off on someone else who didn't either. Typical sales reps who only care about making their commission off of people with perfect credit only.. Go elsewhere where they value your business! More

Went to look at new Fusion, but they used the bait and switch to sell me a used fusion picked by them.. Once I got it home, I learned it had extensive body work, and was sold as Ford Certified Pre-owned, switch to sell me a used fusion picked by them.. Once I got it home, I learned it had extensive body work, and was sold as Ford Certified Pre-owned, with Carfax Buyback Guarentee, which Im gonna try to use, though it entails alot of paperwork on my part.. Bottom line is, stay away from this dealership.. It'll save you alot of heartache in the long run.... More

the dealership made me a deal on a trade and we agreed on a price. the average person would think thats it but not at Shults Ford. they tacked on 2 percentage points to the loan amount the bank wanted. they a price. the average person would think thats it but not at Shults Ford. they tacked on 2 percentage points to the loan amount the bank wanted. they say thats how they make money. NO KIDDING ! YOU JUST SCREW PEOPLE. i got one percent back but they still screwed me on the other. i took my certified ford car home and was washing it and looking under the hood and saw the battery terminals were coroded and decided to check the air filter all of which is part of the certified program and i found the air filter was clogged and there was a handful of leaves in the bottom of the air cleaner box. took pics! makes you wonder what else they didn't do to my certified auto. this dealership can't be trusted as they just screw you from the time you hit the door until you leave. ASK TO SEE THE LOAN APPROVAL DOC FROM THE LENDER SO THIS DOESN'T HAPPEN TO YOU. DON'T GET SCREWED ! BETTER YET DON'T SHOP THERE , AND TELL THEM DAVE TOLD YA. More