Sierra INFINITI of Monrovia

I received what I expected. Salesperson,Vana, was friendly.. CAR GAS TANK WAS ON EMPTY!! At least ,I expected a full tank for a 60k car. Salesperson,Vana, was friendly.. CAR GAS TANK WAS ON EMPTY!! At least ,I expected a full tank for a 60k car. More

Service representative Benjamin Gutierrez was very helpful, nice, and friendly. My oil change was done fast, and they did a good job washing my vehicle too. helpful, nice, and friendly. My oil change was done fast, and they did a good job washing my vehicle too. More

My car is an Infiniti QX 50, and I have been bringing the car to this dealership for approximately 3 years (oil changes and maintenance, but mostly due to bad batteries installed in the car by this dealershi car to this dealership for approximately 3 years (oil changes and maintenance, but mostly due to bad batteries installed in the car by this dealership). On Saturday, 6/24, the car would not start; therefore, I had it toured to this dealership. A new battery was installed. The service consultant was Benji Gutierrez, who very understanding about my frustrations and concerns of Infiniti batteries not performing up standard. I would definitely request to see Benji again the next time my car needs service and recommend him to other customers. The only negative encounter that I experienced while waiting for my car was that one of your Salesperson (Mynor Martinec) approached me and wanted to know why I brought my car in for service. I told him about having issues with the car not starting because of poor batteries. I asked him why he was asking and his position with Sierra Infiniti because it was strange that he was so concerned about my car. He told me that he was in Sales. I immediately told him that I was not interested in buying a new car. I became very uncomfortable with him because he proceeded to walk over to Benji's office to find out what was wrong with my car. This put me in a very precarious position because Benji already knew the problem and had the technician working on it. Also, during the conversation with Mynor Martinec he had the nerve to tell me that it was possible my car could be a LEMON!! I told him that well if that's the case then I will live with this LEMON. I did not appreciate being harrassed by this guy, Mynor, who was trying to get me to buy a new car. If I was in the market for a new Infiniti, I definitely would not go to him because I found his approach to be unprofessional and very pushy. Dorothy Fields More

Customer service was excellent,didn't disappoint. Will definitely be back again. Tuan was very understanding And to the point. Will definitely be back again. Tuan was very understanding And to the point. More

This is a bait and switch dealership - They advertise a low price to get you in the door only to tack on dealer add-ons to bring the price back up in line with everyone else. I was willing to pay the adver low price to get you in the door only to tack on dealer add-ons to bring the price back up in line with everyone else. I was willing to pay the advertised price, but the add-on's are non-negotiable. The salesman was nice - but go with caution because the price you see advertised will not be the price you'll end up with. More

Absolutely horrible experience. Found a Mercedes CLS AMG 43 for sale - filled out the paperwork online Friday May 5th overnight, get 5 text messages and 3 phone calls by 8AM Saturda Found a Mercedes CLS AMG 43 for sale - filled out the paperwork online Friday May 5th overnight, get 5 text messages and 3 phone calls by 8AM Saturday May 6th. I approve that they run my credit, which is approved, and schedule a delivery for May 11th. After running my credit and wasting my time, their GM Nick Cook calls me to say the car is actually sold... Thanks for the hard inquiries. The buildout online is also entirely inaccurate and they'll try to add in $5000+ of extended warranties, "clearshields" and all kinds of crap. Steer CLEAR of this dealer. I'd take Craigslist over this experience. More

Tuna is Very polite and concise, professional, He is Friendly enthusiasm ,on the time , good Friendly enthusiasm ,on the time , good More

The staff is very friendly and accommodating. Their service department is exceptional. I will return Their service department is exceptional. I will return More

I bought a used VW Atlas from here and I highly recommend them. Mira was awesome. She made the process pleasant and smooth. This is definitely a five star dealership and Mira is a five star sales rep. Walt them. Mira was awesome. She made the process pleasant and smooth. This is definitely a five star dealership and Mira is a five star sales rep. Walter J 👍🏿 More

Scammers. They tell you gps tracking cannot be taken off and it has to be paid for. Charged 1k. Told me sign in info to get tracking will be sent, but it never They tell you gps tracking cannot be taken off and it has to be paid for. Charged 1k. Told me sign in info to get tracking will be sent, but it never comes. Tried emailing and calling them, no one ever answers from the dealership. Finally says they will follow up with gps provider, but still no tracking info. Why even push the gps if it doesn’t work. Never buying from them again. Marco sales manager and Taha sales person define shady car dealership experience. More