Sierra INFINITI of Monrovia

HORRIBLE! !!! ONLY RATING 5 STARS SO IT GETS SEEN I tried buying a car from them, the sales team would take 24-48 hours to reply to text messages. We finally ca !!! ONLY RATING 5 STARS SO IT GETS SEEN I tried buying a car from them, the sales team would take 24-48 hours to reply to text messages. We finally came to an agreement on price a week later after they said they’d fix a missing sensor on the vehicle. I drove 6 hours down to purchase the vehicle for the agreed price. Upon arrival, the vehicle was still not fixed and in poor condition. They also marked up the price of the vehicle by 10k even after showing proof of previous price agreement. They tried selling me door handle film for 2k when you can get them on Amazon for 20 bucks. The sales manager gave me a pointless history of the company and didn’t do anything for me. I didn’t end up purchasing the vehicle since they didn’t honor the price we agreed on. They wasted 24 hours of my time as well as 350 bucks that I spent on gas and food making the trip down to them. I purchased a few cars in the past and this was a total nightmare and by far my worst experience. Please beware buying from them. More

If I wasn’t in Alabama I probably would’ve have bought the z4 bmw. the z4 bmw. More

Great customer service especially John Cook, Vincent and Timathy. They have the best line of all kinds of Infinities, I bought a pre-owned Mercedes from them as they also have excellent used cars, the proce Timathy. They have the best line of all kinds of Infinities, I bought a pre-owned Mercedes from them as they also have excellent used cars, the process was smooth and easy thanks to John, got the lowest finance rates with Vincent and a quick and easy finish with Timathy. I highly recommend this dealership! 5 stars. Thank you guys. More

I would had gave zero but they got lucky they got 1. After I bought my car I left more than 20 messages for my salesperson and he didn't reply back. I wish I would have never bought a car from here. wha After I bought my car I left more than 20 messages for my salesperson and he didn't reply back. I wish I would have never bought a car from here. whatever they promised me I didn't get. Please DO NOT by the car from here. Yes, the finance manager was very helpful other than I am not happy with anything. I was promised a full refund on airline tickets and other things and I only got half of that back. All lies my sales person Chris fed me to get there. Please do your homework before stepping into this dealership. I am very very sad and can't believe I made the decision to go here to buy a car. No one will return calls back after you buy a car if there is anything wrong with the car. I dangerous wire hanging by the steering wheel and now I have to pay out of my pocket to get this fixed. The worse service ever. Nick was very nice helping me but no one returns calls after buying a car if there is anything wrong with the car. Thank you!! More

Ask for John Cook he is the best! He went above and beyond. I've been wary of car salesmen in the past, but John helped in breaking the stereotype. Thank you for answering all my que He went above and beyond. I've been wary of car salesmen in the past, but John helped in breaking the stereotype. Thank you for answering all my questions with honesty. He gave us great service, very professional. John was very friendly, professional and helpful. I am so happy with the car I purchased thanks to the reasonable price you negotiated. High recommend him. More

I purchased a used car from Monrovia Infinity and had a great experience shopping there. The car I did end up purchasing had a problem. So I got ahold of them and they made it right. Very happy with this d great experience shopping there. The car I did end up purchasing had a problem. So I got ahold of them and they made it right. Very happy with this dealership More

I brought my 2014 Infiniti Q50s in for transmission issues and was looking to potentially trade the vehicle in for a newer Q50. I worked with Taha and the customer service I received was phenomenal! He issues and was looking to potentially trade the vehicle in for a newer Q50. I worked with Taha and the customer service I received was phenomenal! He not only found me the car I wanted but was extremely personable and went above and beyond to get my monthly payments within my financial needs. Most importantly, I never felt pressured into signing a purchase agreement I didn't feel comfortable with. This is a first for me! I highly recommend him and will be contacting him again for future buying inquiries. More

Hey everyone, I'm glad to share my great experience at HGreg infinity of Monrovia dealer, Having the opportunity to do business with my new Asian half brother Thomson Diep, "AKA,,chinito 'rise lover', who HGreg infinity of Monrovia dealer, Having the opportunity to do business with my new Asian half brother Thomson Diep, "AKA,,chinito 'rise lover', who is so respectful, friendly, courteous, kind and the list is endless,,,, he's very full of skills to make u feel so confortable, providing great confidence and down to details thru whole process, he makes it fun and a great experience, also his manager Wired chinito FEITO,they both go the extra mile and push hard those number to make the best deal possible. U won't regret taking ur business with Hgreg Infinity and have Tomson chinito bonito takes good care of u, he welcomes u with a mini pack includes tortilla chips, red spicy salsa, a big bean burrito and a choice of a CORONA o MODELO cold beer. When u go there don't forget to ask for Tomson Diep.... 😃 Excellent Awesome Clean Organized Courteous Friendly Educated Professional Great Kind Family Helpful Care Generous Easy The list doesn't end.... More

The worst customer service I've received. I purchased a vehicle January 21st I never received my paperwork due to a power outage (which i understood) when vehicle was delivered Taha did not I purchased a vehicle January 21st I never received my paperwork due to a power outage (which i understood) when vehicle was delivered Taha did not bring paperwork he only picked up deposit and dropped off new car. I ask where is my paperwork everything I signed he said im sorry I will mail it to. After calling and texting sales associate Taha numerous times for over a month I incorrectly received paperwork for a Rosalia Hernandez. I possess personal information for another customer I shouldn't have received. I been patient and asked yet again for my paperwork spoke to Tim in finance and still to date over two months later no paperwork. This is not the proper way to conduct business. What I am asking for is what should be provided to any customer who purchase a vehicle why this is a problem to obtain is beyond me. More

So my car needed a AC Compressor alignment and serpentine belt replacement, I chose to go to a dealership to get it done right, though I’ve always been kinda skeptical about the prices and all, but this plac belt replacement, I chose to go to a dealership to get it done right, though I’ve always been kinda skeptical about the prices and all, but this place was well worth a HUGE thanks to Michael Kelly, Memo, and Roy… these guys made everything so simple and straightforward, yes the bill came a little pricy but best believe no more complaints about the car, definitely worth the price if you’re trying to get the right knowledge and labor for your money. I really did appreciate the work of these gentlemen. I will be returning to this same locating for these guy’s service. Hope to see them get recognition for they’re patience and good moral skills with people. Simply amazing thank you More