Sierra Subaru of Monrovia - Service Center

Great customer service! Completely satisfied with the service adviser. She was friendly and knowledgeable. 5 stars Completely satisfied with the service adviser. She was friendly and knowledgeable. 5 stars More

The service rep. , Catherine Camacho was good. The service was completed in the time she said it would be. The waiting area was clean and the coffee and waters made w , Catherine Camacho was good. The service was completed in the time she said it would be. The waiting area was clean and the coffee and waters made waiting for the car very easy. However, there was finger grease marks on the inside door handle and on the fabric between the windshield and the door. I would have given an excellent rating. More

Everyone at the dealer is always friendly and my car gets serviced in a timely matter. serviced in a timely matter. More

I had an oil change and tire rotation done. I am currently waiting for a call back when a part comes in for my rear window I am currently waiting for a call back when a part comes in for my rear window More

Overall I am quite satisfied with Sierry Subaru of Monrovia. The one area that I think could use some work is in explaining the EFB or start-stop batteries that are required in Foresters. I spoke with Monrovia. The one area that I think could use some work is in explaining the EFB or start-stop batteries that are required in Foresters. I spoke with several people over the course of my experience with a dead battery and gradually came to an understanding about the batteries, but I think the explanations from service staff could have been better. Although I was shown alignment pages I also would have appreciated a brief rundown on the life left in the tires and anything else that was notable during the 30,000 mile servicing. Jaime Vega was my main contact but I spoke to several other people as well. The technician who set my clock and replaced the battery in my key fob was excellent. The customer waiting area was clean and quiet which I appreciated. Thank you. More

Very helpful and friendly. Antonio Sandoval was more than helpful getting me the right services for my vehicle. Very friendly staff as well to make the experience smooth and ea Antonio Sandoval was more than helpful getting me the right services for my vehicle. Very friendly staff as well to make the experience smooth and easy, thank you to Alondra Gonzalez for the help in getting me out the quickly with a temporary vehicle. More

Great service and was a positive experience. I will definitely be back! Well done all. I will definitely be back! Well done all. More

I am very grateful and lucky Sierra Subaru was able to find an opening for in their service department in the afternoon when I called in the morning. Jamie in the service department was quick in processin find an opening for in their service department in the afternoon when I called in the morning. Jamie in the service department was quick in processing my documents when I arrived. And when the work was done, Jamie showed me the results on paper and what is needed the next time. It was great that The Sierra Subaru team text me during my appointment and to text them back if I needed anything. Thank you Sierra Subaru Team. More

Catherine was great from the moment I stepped into the Service Dept! She was wonderful, friendly, professional, on top of my visit, and had a friendly smile! I observed that the employees were all friend Service Dept! She was wonderful, friendly, professional, on top of my visit, and had a friendly smile! I observed that the employees were all friendly and eager to help, not always the case in our society. I will be returning to Sierra Subaru with this level of service. Your technician, Ismael, I believe did a good job. I need to return shortly, at that point will know if all the issues were resolved, only reason I didn't give a 5 star rating. More