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Sierra Subaru of Monrovia - Service Center

Monrovia, CA

4.9
411 Reviews

411 Reviews of Sierra Subaru of Monrovia - Service Center

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December 08, 2022

Paid a good amount of money for services and came back out with a vehicle with new issues that need service and did not get the discount advertised More

by nakturnal99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2022 -

Sierra Subaru of Monrovia responded

Hello, we appreciate you taking the time to leave us this feedback. Please reach out to us at (626) 739-2222 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

December 07, 2022

I was able to make a same day appointment to get my car serviced. Upon arrival, I was quickly greeted at my car and Catherine Camacho was able to help me quickly and efficiently with my car concerns. They More

by Natmeow
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2022 -

Sierra Subaru of Monrovia responded

Thanks so much, Natmeow! We sincerely appreciate your business and your positive feedback on Catherine. We're delighted to offer you a convenient and accommodating service visit and we're happy Catherine took such good care of you. Please don't hesitate to give us a call if we may ever be of assistance. It is always our pleasure!

December 07, 2022

I have had my 2018 Subaru Forrester serviced exclusively at Subaru Monrovia since I bought it new in 2018. I have consistently had excellent service. More

by blsecho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Cofield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antonio Sandoval, Alondra Gonzalez
Dec 07, 2022 -

Sierra Subaru of Monrovia responded

Thank you so much for the 5-star review! It's very important to us that our guests know they can always rely on our service team, so we're honored to have earned your loyalty. Best wishes to you on all of your upcoming travels and thank you for choosing Sierra Subaru!

December 06, 2022

Jaime Vega is the reason we have had 3 Subarus, and have them serviced at Sierra!! He is an excellent service advisor—goes the extra mile!! More

by Nana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2022 -

Sierra Subaru of Monrovia responded

Nana, thank you for stopping by to share positive feedback with us about Jaime! We're delighted that Jaime continues to be a dependable resource for your Subaru servicing needs. We hope to make your next appointment just as outstanding!

December 06, 2022

On this routine visit I was pleasantly introduced to Catherine Camacho in the service department. She was respectful and pleasant to deal with even though I only needed an oil and filter change. I did More

by rburky
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2022 -

Sierra Subaru of Monrovia responded

We would love to keep Catherine on the team! Thanks for letting us know how satisfied you were with the friendly service appointment she provided for you. We look forward to making your next visit just as superb!

December 06, 2022

Excellent service all the way around great customer service and very professional in treatment of customers and vehicle More

by Carlitosg.80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon, Katherine, Kris and Christine
Dec 06, 2022 -

Carlitosg.80 responded

Sierra Subaru of Monrovia was a great experience all the way around from start to finish…I love coming to this dealership all the time….may you all be blessed, may you all have a great rest of the year and coming up holidays…

Dec 07, 2022 -

Sierra Subaru of Monrovia responded

Carlitos, thank you for the 5-star review! It's super important to us that our guests know they're valued--we're so happy the Sierra Subaru team has always shown that to you. Best wishes to you on all of your upcoming travels!

Dec 07, 2022 -

Carlitosg.80 responded

Thank you for your kind words, I will always be willing to take my vehicle for service at Sierra Subaru of Monrovia…your team strives for excellence in all aspects for services and that’s what I love at your dealership…thank you once more for attention you pay to me and my 17/Subaru/Forester/4DR 2.5I CVT….

December 04, 2022

Jamie Vega has been my service representative for a number of years at Sierra Subaru. He is always happy, positive, friendly, knowledgeable, and very aware of my time constraints, as how many of us ha More

by Cheryl Nickel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2022 -

Sierra Subaru of Monrovia responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sierra Subaru of Monrovia. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

December 04, 2022

Helpful and courteous team. Very knowledgeable and efficient. Follow-up is excellent. Would recommend this dealership. More

by lauriemlondon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Sandoval
Dec 05, 2022 -

Sierra Subaru of Monrovia responded

Hi, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

December 02, 2022

Devon Seu at service department was very helpful to greet me and get my car into service efficiently. My 1st service was complete in an hour. Thanks.. More

by MK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon Seu
Dec 05, 2022 -

Sierra Subaru of Monrovia responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sierra Subaru of Monrovia. We hope you continue to choose us for all your automotive needs! Take care!

December 01, 2022

Diane Brereton helped me when I walked. She was so friendly, helpful and explained everything. More

by cindytylerrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diane Brereton
Dec 02, 2022 -

Sierra Subaru of Monrovia responded

Thanks for stopping by to let us know how happy you were with the attentive and pleasant service provided to you by Diane! We are sincerely grateful to have your business, your trust, and your complete satisfaction. Until we meet again, we wish you safe and happy travels. Thank you for choosing Sierra Subaru!

Dec 02, 2022 -

cindytylerrn responded

Thank you for excellent customer service and keeping me informed!

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