Sierra Subaru of Monrovia - Service Center

I will admit that my experience is not the typical one and even with some bumps it was a great one. I took my 2018 Impreza Sport (I had just purchased it through Carvana 4 days earlier) into Sierra Subaru and even with some bumps it was a great one. I took my 2018 Impreza Sport (I had just purchased it through Carvana 4 days earlier) into Sierra Subaru for a new Wheel Bearing, They replaced both rear bearings the same day! Great service. Then the tech found the big issue. A blown head gasket. So they went back and forth with the warranty company, I went back and forth with the warranty company. All the while Sierra Subaru provided me with a free loaner car. (Which 2 weeks later I got into an accident in, my insurance covered it) Then It seemed like the Service Writer I had been dealing with was ignoring my calls, texts, emails. Turns out he was no longer working there. However the Service Manager Joe West took over and made sure the car was taken care of. At the end they replaced the Long block on the car per the warranty companies request. Joe made me a fan of their service dept. and I could not be happier. More

Jaime Vega was great, super nice, clear and great follow up with me. As always up with me. As always More

The time taken to diagnose the problem with my windshield wiper squirter was way too long. It took one and a half hours before I heard anything about it. Once it was diagnosed, the estimate for fixing it was wiper squirter was way too long. It took one and a half hours before I heard anything about it. Once it was diagnosed, the estimate for fixing it was accurate and the time taken was correctly estimated. Rafael Ibarra also gave me a nice discount on the work. More

Easy to set up an appointment, get a lift to work and then back while dealing with professional and wiell experienced people at the counter as well as a mechanics. then back while dealing with professional and wiell experienced people at the counter as well as a mechanics. More

My service advisor helped me thru my service from checking in my car to picking it up the next day. Even helped me negotiate with my cost of service. Thank you. checking in my car to picking it up the next day. Even helped me negotiate with my cost of service. Thank you. More

Rafael Ibarra's excellent customer service is beneficial in making sure everything is good for me, in making sure everything is good for me, More

Alain Barrington was absolutely wonderful! Knowledgeable and a very kind person. He made spending so much money almost bearable 😊 Knowledgeable and a very kind person. He made spending so much money almost bearable 😊 More

Jaime Vega helped me to get in and out of the dealership quickly without any hassle! quickly without any hassle! More

Yadira Cedillo was very helpful and courteous. She explained well the recommendations of service needed of my car. She explained well the recommendations of service needed of my car. More

Yadira Cedillo was a great service writer, and made sure my additional requests were taken care of. my additional requests were taken care of. More