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Silko Honda - Service Center

Raynham, MA

4.7
583 Reviews
Call Service Center (508) 977-9153

583 Reviews of Silko Honda - Service Center

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August 19, 2025

Silko is a fantastic place for car purchase and buying. Tracey followed up immediately after registering my car. More

by oluchienaworu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Tracey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2025 -

Silko Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Silko Honda. Thank you for contacting Silko Honda!

August 16, 2025

The service advisor Derrick was great. Timely service Making me write 15 words just write is crazy More

by cfordlane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick
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Aug 16, 2025 -

Silko Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for contacting Silko Honda!

August 15, 2025

Excellent service from scheduling my appointment online to my service finished! Incredible record timing of only having to wait 1/2hr for an oil change! More

by SPEEDRACA781
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Yeary
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Aug 15, 2025 -

Silko Honda responded

Thanks for sharing your thoughts about your experience with Silko Honda. We appreciate your business and hope to see you again soon! Thank you for contacting Silko Honda!

August 15, 2025

No problems. Be nice to be offered free beverage and snack as you are waiting a minimum of an hour More

by mjofrancis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Cabral
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2025 -

Silko Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Silko Honda, we look forward to having you as a valued customer for many years to come! Thank you for contacting Silko Honda!

June 04, 2025

After the oil change the oil dipstick showed that oil lever was height than the top mark, first they denied but after a few minutes they said that a bit over the mark does not damage the engine. I said o More

by pormitsu917
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Assistant Manager and the Service Manager
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Jun 04, 2025 -

Silko Honda responded

Thank you for sharing your feedback. We're truly sorry to hear about your recent experience at our service center. It’s never our intention to leave any customer feeling misled or dissatisfied. We understand your concern regarding the oil level and the discrepancy between what was shown on the dipstick and what was documented. While a slight overfill is generally within safe operating limits, we should have communicated more clearly from the start. We regret that this did not happen in your case. Please know that we take your comments seriously and will be reviewing this matter with our team to ensure it doesn't happen again. We respect your decision and are sorry to lose your trust. Thank you again for bringing this to our attention.

Jun 11, 2025 -

pormitsu917 responded

The three dishonest and lying individuals were the mechanic that was laughing at me while lying, I don’t know his name, the Assistant Service Manager that lied to me and couldn’t put the truth on the document and the Service Director Tony Costa lied to me and told me to leave the dealership or he old call the police. So I got kicked out of the place where I bought a brand new car 7 months ago. My questions tho Silko Honda is what you going to do about these dishonest lying people that you have working for you servicing the car that you sell? And what happens to the life time. How many more dishonest people are working for Silko Honda?

November 18, 2024

The service writer,Matt Litchfield suggested some needed maintenance items and saved me a few dollars . Very helpful and courteous. More

by Hondarider
Service Time
Recommend Dealer
Yes
Employees Worked With
Kim Cabral
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Silko Honda responded

Thank you for taking the time to share your experience! We're so glad to hear that Matt Litchfield provided helpful and courteous service while suggesting the needed maintenance items. It's always our goal to ensure that our customers receive the best care while also saving them money where possible. We’ll be sure to pass along your kind words to Matt. If you need anything else or have any questions in the future, don’t hesitate to reach out. We truly appreciate your business and look forward to serving you again here at Silko Honda!

November 14, 2024

John Yeary, my Service Advisor is the best, always takes great care of me and my Ridgeline! More

by Bruce G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Yeary
Report | Print
Nov 18, 2024 -

Silko Honda responded

Hi Bruce, We’re delighted to hear that John Yeary always takes such great care of you and your Ridgeline here at Silko Honda. He truly goes above and beyond for our customers, and we’re so grateful to have him on our team. Your kind words mean a lot to us, and we’re always here for any of your future service needs. Enjoy your Ridgeline, and we look forward to seeing you again soon!

November 07, 2024

Had first oil change service on our new crv hybrid. No waiting to get car paperwork done. Service was completed in an hour. Exceptional service experience! More

by klindst613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Cabral
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2024 -

Silko Honda responded

Thank you for sharing your experience about your first oil change service on your new CR-V Hybrid. Happy tp hear it went smoothly and efficiently. Providing quick, exceptional service is always our goal at Silko Honda, and we're so glad we were able to meet your expectations.

November 07, 2024

Always fix whatever needs repair in a timely manner. Staff are always helpful taking care of anything that needs to be done. More

by auntiem386
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Cabral
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2024 -

Silko Honda responded

Thank you for your continued trust in Silko Honda! We’re so glad to hear that our team has been able to take care of your repair needs in a timely and efficient manner. Our staff works hard to ensure everything is handled with care, and we truly appreciate your feedback and loyalty. If you ever need anything else, don’t hesitate to reach out—we’re always here to help!

May 01, 2024

Speaking with service (Jamie Martinho) after having service, was the absolute worst. Worst person. He is very rude and ever so pompous. I am 60 years old in June, I or any other customer should not eve More

by Deolinda1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamie Martinho
Report | Print
May 01, 2024 -

Silko Honda responded

Hi Deolinda, Please let me know if you'd like to share more about what happened here. Thanks, Joanne joanne.moniz@silkoautogroup.com

May 01, 2024 -

Deolinda1991 responded

I went to Silko for an oil change, tire rotation and tire balance. I pulled into a bay when the opened. Jamie told me to get out of the car and meet him at his station. We went over everything I wanted done, I booked the appointment online. Jamie is not very friendly to begin with, no big deal. I went in the seating area and waited. Jamie came out gave me my papers and keys, I went and paid my bill and left. As I was driving home, over 40 miles away on 495, the tire pressure light came on. When I got home I looked at my tires, all seemed good, so I called Silko service and spoke with Jamie. He told me no big deal it’s just a reset and to come back and they would reset it, I was a little upset because it’s so far away from me, I told him I live over 40 miles away, he became cocky, rude and ever so pompous to me, he snapped “ well I can’t send someone to you!”, I said I’m not asking you to. He says it’s very simple to reset, press this button, s roll this, press this, look for this, look for that to come on your screen, well… I couldn’t find anything he was telling me to do, he starts getting frustrated with me as if I’m an idiot, he says it’s just a reset and very easy to do. He says just come then. I said what time do you close he take a big huge annoying breath and and says 6:30. I said I’ll be back although I shouldn’t have to since I just got service and left. He says “well, it’s not my fault.” So I said it certainly isn’t my fault, you/your department worked on my car and didn’t reset it, and it should have been. I then told him I didn’t like how he was talking to me, he says well your blaming me for it. Does he not work there? Does he not represent the company? I did not go back, I looked it up my crv booklet and reset it myself. I couldn’t reset it when he was telling me how to because low and behold….. that is NOT how to reset it. I did what the book said and didn’t even need to look for anything on the screen.

May 01, 2024 -

Silko Honda responded

Thank you for sharing. I have escalated your concerns and feedback for review. Let me know if there is anything additional we can do.

May 01, 2024 -

Deolinda1991 responded

If the service department phone has recorded lines, someone should listen to how terribly awful he is.

May 01, 2024 -

Silko Honda responded

We will. Thank you.

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