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Silko Volkswagen of Easton

Easton, MA

4.7
589 Reviews
Call Dealership (508) 977-9153
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661 Washington St

Easton, MA

02375

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589 Reviews of Silko Volkswagen of Easton

January 29, 2025

Appreciated the same-day response to my inquiry about the 2024 GTI 380 SE. Set up an appointment that afternoon for the test drive, and the team not only matched pricing for the WRX I was about to buy but al More

by alexandernally
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Clegg, Abby Silverleib, Adam Clark
Report | Print
Jan 29, 2025 -

Silko Volkswagen of Easton responded

Alexander, Thank you for taking the time to share your thoughts on working with Abby, Adam, and our team. We're glad to hear we delivered such a great experience! Congratulations on your new GTI 380SE!

January 27, 2025

I was very pleased with the service. I will be a repeat customer going forward. More

by avlanx
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Jan 29, 2025 -

Silko Volkswagen of Easton responded

Hi Alexander, Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you had a smooth and enjoyable process with our team. It’s great to know that Adam and Abby were able to assist you in finding the perfect deal and peace of mind with your new 2024 GTI 380 SE. We’re glad we could meet your needs and make the experience memorable with those extras, including the winter tires! We really appreciate your trust in Silko VW of Easton, and we hope you enjoy your new car. If you ever need anything or have questions down the road, don’t hesitate to reach out. Thanks again for choosing us! Best, The Silko Volkswagen of Easton Team

January 24, 2025

Jeff is great! Service is always done in a timely manner, and he calls with updates More

by kakt41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
Report | Print
Jan 25, 2025 -

Silko Volkswagen of Easton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Jeff delivered such a great experience!

January 22, 2025

Jeff is awesome with communicating with his clients. He makes sure you understand the work that needs to get done and he tries to save you as much money as possible. More

by DBROPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
Report | Print
Jan 22, 2025 -

Silko Volkswagen of Easton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jeff met your expectations. Thank you again for choosing Silko Volkswagen. We look forward to having you as one of our valued customers for many more years to come!

January 17, 2025

Everyone at Silko Volkswagen is fantastic! I am always greeted warmly, helped quickly and treated as a valued customer. The service department is always very knowledgeable. Everything is exp More

by DJBelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard, John Medeiros
Report | Print
Jan 18, 2025 -

Silko Volkswagen of Easton responded

Thank you for the wonderful review! We're so happy to hear that you've consistently had a positive experience with our team at Silko Volkswagen. Providing excellent service and making sure our customers feel valued is a top priority for us, and it's great to know that it's made such an impact on you. We truly appreciate your trust in our service department and look forward to continuing to take care of your vehicle!

January 17, 2025

The best best experience I’ve ever had buying car. Great people. They just get it at Silko. Buy your next car from them. More

by mjbren12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abby Silverleib, Kelly Dias
Report | Print
Jan 18, 2025 -

Silko Volkswagen of Easton responded

Thank you so much for your kind words! We're thrilled to hear you had such a positive experience with us at Silko VW. Our team strives to make car buying easy and enjoyable, we're thrilled that it showed, and it's great to know it made such an impact. We truly appreciate your recommendation, and we look forward to serving you again in the future! Congrats on your new vehicle!

January 17, 2025

Poor communication. Was told part would take 2 1/2 hours to install by Nick. Dropped car off Sunday afternoon. Called at noon -no return call. My daughter called no More

by MRTANDME03
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Richard, Nick Dryden
Report | Print
Jan 18, 2025 -

Silko Volkswagen of Easton responded

Silko Volkswagen responded privately on 1/17/25 1:59 AM Thank you for sharing your feedback with us. We truly apologize for the inconvenience you experienced with the communication and service timing. It’s always our goal to provide clear and timely communication, and it’s clear we fell short in your case. We understand that you were told the part installation would take 2 1/2 hours, and we deeply regret that your expectations were not met. We also apologize for not returning your calls in a timely manner when you reached out for updates. This is not the level of service we strive to provide, and we will be reviewing our processes to ensure better communication moving forward. If you are still in need of assistance or if there's anything we can do to make this right, please don’t hesitate to reach out. We value your business and want to ensure your complete satisfaction. My email is Joanne.Moniz@SilkoAutoGroup.com Once again, I apologize for the inconvenience, and I hope we can resolve this issue to your satisfaction. Kindly, Joanne

January 15, 2025

After 19 years of dealing with the Silko group of dealerships I will no longer be giving you any of my business. More

by Ronaldbenaski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Richard
Report | Print
Jan 15, 2025 -

Silko Volkswagen of Easton responded

Hello Ronald, I'm truly sorry to hear about your negative experience with our dealership after all these years. We value the trust and loyalty of our customers, and it's disappointing that we couldn't meet your expectations. If you're open to it, I’d appreciate the opportunity to learn more about what happened so we can improve and hopefully restore your confidence in us. I did call you a moment ago and left a voice message. Please feel free to reach out if you’d like to discuss your experience further. You can email me directly at joanne.moniz@silkoautogroup.com Best, Joanne

January 03, 2025

Al was very efficient and easy going. He made the process of purchasing a car nice and easy! More

by egoncalves83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Jecrois, Ray Teixeira
Report | Print
Jan 08, 2025 -

Silko Volkswagen of Easton responded

Thank you for sharing your experience! We're so glad to hear that Al made your car-buying process smooth and enjoyable. Efficiency and ease are important to us, and it’s great to know Al delivered on both. We truly appreciate your feedback and look forward to assisting you again in the future from our new location in South Easton. Thanks for choosing Silko VW!

December 26, 2024

Service Dept- knowledgeable, professional, and accommodating. My vehicle was brought in- a quote given, repaired and ready to go by the end of the day. All of the Service personnel are friendly, More

by Galleryconsign
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard, John Medeiros, Nick Dryden
Report | Print
Jan 02, 2025 -

Silko Volkswagen of Easton responded

Thank you so much for your wonderful review! We're thrilled to hear that our Service Department here at Silko VW was able to provide you with knowledgeable, professional, and accommodating service. It's great to know that your vehicle was repaired quickly and that our team was friendly and helpful throughout the process. We truly appreciate your feedback and look forward to providing you with another great experience in the future! Thanks for the 5-stars!

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