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Silko Volkswagen of Easton

Easton, MA

4.7
589 Reviews

661 Washington St

Easton, MA

02375

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589 Reviews of Silko Volkswagen of Easton

September 20, 2024

Good sales men, good services. I really appreciated the way that they have taken care of me! More

by Jrlimongy01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nuno Gomes, Al Jecrois, Delos Mars-Tate, Mauricio Bastardo
Sep 21, 2024 -

Silko Volkswagen of Easton responded

Thank you for the great review! We’re delighted to hear that our sales team and service took such good care of you. Your satisfaction is our priority here at Silko VW. If you need anything in the future, don’t hesitate to let us know! Look forward to seeing you again next time.

September 20, 2024

Service was great! ! Polite, Friendly, and informative to the customer (me). I had some questions and they were answered without anger or frustration. 🙏 More

by tom_foley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard, Nick Dryden
Sep 27, 2024 -

Silko Volkswagen of Easton responded

Thank you for your fantastic review! We’re thrilled to hear that you had a great experience with our service team here at Silko VW. Providing polite, friendly, and informative support is our priority, and it’s wonderful to know we met your expectations. If you have any more questions or need assistance in the future, please feel free to reach out. We appreciate your feedback!

September 18, 2024

I recently purchased my fourth car from Silko, and I can confidently say it's been another fantastic experience! From the moment I walked in, I felt like part of the family. The staff genuinely care about t More

by ANTEB001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mauricio Bastardo
Sep 19, 2024 -

Silko Volkswagen of Easton responded

Thank you so much for your amazing review! We’re thrilled to hear that you felt like part of the family during your experience at Silko VW. It’s wonderful to know that our team’s dedication to customer care made the car-buying process enjoyable for you. We appreciate your continued trust in us, and we can’t wait to welcome you back for your next purchase! Enjoy your new car!

September 12, 2024

Tell you one price then double it when you pick up car. I am so disappointed that this is acceptable. This is wrong practice and they should be ashamed of themselves to do this to an elderly women. More

by Cbeatty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Richard, Nick Dryden
Sep 30, 2024 -

Cbeatty responded

Since my last review things have gotten better. John the service manager spent over an hour with me apologizing and trying to make things right. I even heard from him by telephone and the corporate office also reached out to see what can be done. I am thrilled of how it was handled the third time. My only hang up was there was never a mentioned of a loaner car until I told them this will be the third time renting a car. John got me a new loaner car and I was happy. My experience with the dealer is much much better. I will give them another chance going forward and seeing how much better things will be in the future. I am also hoping that the service people at the counter need to be trained better. If a customer is upset they need to get management involved immediately and also a loan car option if it has to stay for a few days. I look forward to seeing their new location and hopefully this new changes implemented.

September 11, 2024

Nuno was great! Sold me a great car! I recommend him highly and the dealership! More

by mms01042
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nuno Gomes
Sep 11, 2024 -

Silko Volkswagen of Easton responded

Thank you for the fantastic review! We’re so glad to hear that Nuno made your car-buying experience a great one here at Silko VW. Your recommendation means a lot to us, and we’re thrilled that you’re happy with your new car. Congratulations and enjoy your new ride!

September 11, 2024

2:00 appointment for just an oil change. At 3;15 I was told they're almost finished. Just checking the tire pressure. 27 minutes later the vehicle was ready. 1 hour and 42 minutes total. More

by dbinette
Recommend Dealer
No
Employees Worked With
Service person wasn't Jeff. Don't know if it was Nick.
September 11, 2024

Al and staff was very professional and gives the old stereo type of shady cars salesman a new angle. More

by INFO@NEWMARKONLINE.COM
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rob Clegg, Al Jecrois, Ray Teixeira
Sep 11, 2024 -

Silko Volkswagen of Easton responded

It sounds like Al and the team at Silko VW made a great impression on you! It's always refreshing to encounter professionalism that challenges those outdated stereotypes. If you felt well taken care of and valued, that speaks volumes about their approach. We appreciate your kindness and choosing us! Congratulations! Thank you.

September 03, 2024

Easiest car buying transaction! Nuno was so thorough with the test drive going through all the technology the Atlas has to offer. He made sure we understood and that everything was More

by NOLB17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nuno Gomes, Jeff Richard, Ray Teixeira
Sep 11, 2024 -

Silko Volkswagen of Easton responded

Thank you so much for the wonderful review! We're delighted to hear that your car-buying experience was smooth and stress-free. Nuno is fantastic, and it's great to know he was thorough in explaining the Atlas’s technology and ensuring everything was clear for you. We truly appreciate your kind words about our team here at Silko VW. If you have any more questions or need further assistance, feel free to reach out. Enjoy your new Atlas!

August 28, 2024

Buying a car at Silko Volkswagen was a great experience. Not only did I get a great deal-they made buying fun... Matthew took his time as he politely allowed me to explore each and every car. The General Sa More

by kungfugymnastics
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Clegg, Abby Silverleib, Matthew Lucier, Nuno Gomes, Billy Sim, John Medeiros, Julio Ortiz, Mauricio Bastardo, Kaci Blackwell, Nick Boschen
Aug 29, 2024 -

Silko Volkswagen of Easton responded

Thank you for the glowing review! We’re delighted to hear that your experience at Silko Volkswagen was so positive. It’s great to know Matthew made the process enjoyable and that our team was there for you every step of the way. We truly appreciate your kind words and are thrilled you’re happy with your new car. If you need anything else or have any more questions, just let us know. Thanks again for choosing Silko Volkswagen! Congratulations!

August 27, 2024

Jeff was very communicative and easy to work with throughout the few days Volkswagen had my vehicle More

by jacobsigel25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
Aug 27, 2024 -

Silko Volkswagen of Easton responded

Hi Jacob, Thank you so much for the wonderful feedback! I’m delighted to hear that Jeff’s communication and support made your experience so positive. We strive to provide top-notch service, and it’s great to know we hit the mark. If there’s anything more we can do for you or if you have any more feedback, please don’t hesitate to reach out. Have a fantastic day!

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