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Silko Volkswagen of Easton

Easton, MA

4.7
589 Reviews

661 Washington St

Easton, MA

02375

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589 Reviews of Silko Volkswagen of Easton

August 24, 2024

It was a pretty smooth experience. Had some trouble getting my registration but they finally got it handled. More

by jamesarnstein
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Teixeira
Aug 27, 2024 -

Silko Volkswagen of Easton responded

Thank you for the 5-star review! I'm glad to hear that your overall experience was smooth. I apologize for the trouble you had with the registration, but I’m pleased that we were able to get it sorted out for you. If you have any more questions or need further assistance, please feel free to reach out. Thanks again for your patience and for choosing us! Congratulations on your new Chevy!

August 17, 2024

This is the best dealership I’ve been so far. When I bought my car everyone made sure I had the best deal and did the best they could! I definitely recommend if you’re looking for a car. More

by veragorea
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nuno Gomes, Jeff Richard, Julio Ortiz
Aug 19, 2024 -

Silko Volkswagen of Easton responded

Thank you for your incredible feedback with regard to your experience here at Silko VW ! We’re thrilled to hear that you had such a positive experience with us and that our team went above and beyond to ensure you received the best deal. Your recommendation means the world to us, and we’re grateful for the opportunity to assist you. Enjoy, and thanks again for choosing us!

August 14, 2024

Very appreciative of your prompt and courteous service. My car always feels like new. Keep up the good work! Thank you! More

by nicholaskalivas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
Aug 19, 2024 -

Silko Volkswagen of Easton responded

We’re delighted to hear that you’re pleased with our prompt and courteous service and that your car always feels like new. Your appreciation truly motivates us to keep delivering our best. If you ever need anything else or have any questions, please don’t hesitate to reach out. Thanks again for your support and for being a valued customer of Silko VW!

August 13, 2024

Jeff was prompt and let me know how long it will take for the repair to be complete. And he was right about that. He also answered about my other query. More

by DILIP.PAUL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abby Silverleib, Nuno Gomes, Jeff Richard
Aug 19, 2024 -

Silko Volkswagen of Easton responded

Thank you for your positive 5-star review! We’re glad to hear that Jeff provided you with timely updates and accurate information about your repair. It’s great to know he was also able to address your other queries. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. If you have any more questions or need further assistance, please feel free to reach out. Thanks again for choosing us!

August 12, 2024

Great service team, they take the time to listen and explain the work needed. I highly recommend the service department at Silko VW. More

by Katherine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard, Billy Sim, John Medeiros
Aug 12, 2024 -

Silko Volkswagen of Easton responded

Hi Katherine, Thank you for your kind words! We're so glad to hear that our team here at Silko VW provided attentive and thorough service, taking the time to listen and explain everything clearly. Your recommendation is greatly appreciated. If you ever need further assistance, please feel free to reach out—we’re always here to help!

August 10, 2024

I brought my car in on a Saturday, it needed some recalls fixed. They said should be done by Tuesday or Wednesday. No contact and Saturday comes so I call them to find out the status. They are waiting on pa More

by jlhertel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Richard
Aug 10, 2024 -

Silko Volkswagen of Easton responded

Thank you for sharing your feedback about your recent experience. I’m truly sorry to hear about the delays and issues you faced with your car service. Please know that we take your concerns seriously. Could you provide me with your contact details so I can personally look into this matter? Thanks, Joanne Joanne.Moniz@silkoautogroup.com

August 07, 2024

Excellent sales and management team. Helpful and knowledgeable about the inventory. Would highly recommend to those seeking a vehicle. More

by rihickeys
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Delos Mars , Julio Ortiz
Aug 07, 2024 -

Silko Volkswagen of Easton responded

Thank you for your wonderful review! We’re so pleased to hear that our sales and management team provided you with such a positive experience. It’s our mission to offer helpful and knowledgeable service, and your feedback truly means the world to us. We greatly appreciate your recommendation and can’t wait to assist more customers in finding their perfect vehicle. Thank you again for your support! Congratulations on your new VW from Silko.

August 02, 2024

Nick was so kind and easy to work with. He was extremely accommodating and kept me up to date on what was happening. More

by ALLISONMAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Aug 02, 2024 -

Silko Volkswagen of Easton responded

Thank you for the 5-star positive review! We’re thrilled to hear that Nick provided you with such a positive service experience at Silko VW. His commitment to keeping you informed and accommodating your needs is what we aim for in our service department. If you have any further questions or need assistance, please don’t hesitate to reach out. We look forward to seeing you again!

July 31, 2024

Taken advantage of after 2 years and over 6,000 invested with this company being the only shop that has touch my vehicle. Now my vehicle is in drivable and cost additional 6,000 to fix repairs when the shop More

by plumfamilymanagement
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Clegg, Geoff Ewell, Abby Silverleib, Jeff Richard, John Medeiros, Julio Ortiz, Ray Teixeira
Aug 02, 2024 -

Silko Volkswagen of Easton responded

Jamall, I'm sorry to hear that you're unhappy with our dealership through the posting of multiple negative reviews online. You have been heard. I've provided my contact information previously, and I'm still waiting to hear from you. Please reach out directly so we can address your concerns and work toward a resolution. Your satisfaction is important to us. Thanks, Joanne joanne.moniz@silkoautogroup.com

July 30, 2024

Excellent sales experience at Silko VW. Got a decent trade value and the exact car color and price I wanted. Nuno Gomes and the rest of the team made it happen for me in less than 4 hours t More

by finance800
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nuno Gomes
Aug 02, 2024 -

Silko Volkswagen of Easton responded

Thank you so much for your wonderful review! We’re thrilled to hear that you had an excellent experience with Nuno and our team at Silko VW. It’s great to know we were able to find the perfect car for you and provide a no-pressure environment. Your recommendation means the world to us! If you have any questions or need assistance in the future, we’re here to help. Congrats and enjoy your new ride!

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