Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Silko Volkswagen of Easton

Easton, MA

4.7
589 Reviews
Call Dealership (508) 977-9153
View Awards

661 Washington St

Easton, MA

02375

Directions

By Type

589 Reviews of Silko Volkswagen of Easton

January 16, 2024

We had a great experience purchasing a new car from Silko. Everyone was easy to deal with. Thanks again More

by Markybrowneyes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javani Rivera, Al Jecrois
Report | Print
Jan 17, 2024 -

Silko Volkswagen of Easton responded

Hello, Mark. Thanks for reviewing your experience with Javani & Al here at Silko VW. 5-stars is awesome! We are so glad you are pleased with the service received while purchasing your new VW! It is our goal to provide a seamless process when making such an important decision. Hope you love your new VW and know we are here and happy to help!

January 15, 2024

For the most part, I have had a very positive experience at this dealership. It was initially not so, however I did go back and was given a different sales person who was excellent. The service department, More

by mgaff77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javani Rivera, Jeff Richard
Report | Print
Jan 17, 2024 -

Silko Volkswagen of Easton responded

Hi Maria, We certainly appreciate you giving us a 4-star review and a second opportunity to be of assistance when purchasing another Tiguan from us. I am thrilled you ultimately had the experience as expected. You are a loyal customer of Silko VW, and we are honored to continue being your choice for VW Sales and Service. Jeff in Service is fantastic! Appreciate the 5-stars there as well. Thank you for the feedback you provided as this is how we strive to be better. Enjoy the Tiguan!

January 12, 2024

10/10 Experience ! !! Nuno Gomes is amazing !! Greeted us with a smile and was very professional the whole process . Thank you to Silko Team for all help and atten More

by Carla Barros Abibe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nuno Gomes
Report | Print
Jan 13, 2024 -

Silko Volkswagen of Easton responded

Thank you very much for your 5-star review. We are happy Nuno provided you with such a positive experience.

January 11, 2024

high prices for work done high quotes for work not done do not make recommendations to others More

by JUMP4JOY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Richard
Report | Print
Jan 17, 2024 -

Silko Volkswagen of Easton responded

Hi Frederick, It's disappointing to read this review and learn that you were not satisfied with your most recent service visit here at Silko VW. You are a long-term, loyal customer of which we value immensely. We'd like to hear more about your experience, if you would like to discuss your concerns with me. My contact information is below. Thank you. Joanne Moniz joanne.moniz@silkoautogroup.com

January 10, 2024

Customer service was great Tech was even more awesome explains and repaired my issue. Thank you guys More

by MARTINE.FLORESTAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
Report | Print
Jan 13, 2024 -

Silko Volkswagen of Easton responded

Thank you very much for your 5-star service review.

January 08, 2024

Excellent responsiveness both online and in person. Very easy to do business with. Only negative was the amount of time the paperwork took after the sale terms were agreed upon but top notch other than More

by tmacdonald4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Lucier
Report | Print
Jan 17, 2024 -

Silko Volkswagen of Easton responded

We are delighted to know the Silko VW team was able to assist you to your satisfaction. Thanks for the shout-out for Matthew as I am sure he is very appreciative as well. Your comments are welcome and we are grateful for your feedback since it allows us to continuously improve our process. Enjoy your new ride!

January 07, 2024

Great service team( Jeff and Dan) and great sales rep Rob! Would definitely visit again More

by MARKCLOPES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Clegg, Dan Braceros, Jeff Richard
Report | Print
Jan 17, 2024 -

Silko Volkswagen of Easton responded

Hi Mark, Thank you for being such a loyal Silko VW customer. We greatly appreciate you choosing us for your new vehicle purchasing and servicing needs. Rob, Dan and Jeff are dedicated to your satisfaction and your review is a testament to this! Looking forward to seeing you in the future when the time comes! Be well.

January 07, 2024

Working with AL and Javani was a refreshing pleasure after visiting many dealers. They listened, worked with us, and were respectful. More

by lisa4553
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javani Rivera, Al Jecrois
Report | Print
Jan 17, 2024 -

Silko Volkswagen of Easton responded

Hi Lisa, Achieving a high level of customer satisfaction is our goal each and every day! Your 5-star review and kind words confirm we are definitely dedicated to your experience. Kudos to Javani and Al for making this happen. Enjoy your CRV - perfect for the weather we have been having these days. Be safe and enjoy!

January 04, 2024

Rob Clegg has been great to work with. Ended up buying out our lease and Rob has been nothing but helpful along the way - Thanks More

by vltalarico
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Clegg
Report | Print
Jan 17, 2024 -

Silko Volkswagen of Easton responded

Hi Vincent, We are pleased to know you were happy with the lease buyout process here at Silko VW and the customer service provided by Rob. Thanks for the 4-star review. If you have additional feedback you would like to offer, feel free to reach out to me directly. My contact email is below. Here's to continuous enjoyment of your travels in your Jetta. Best, Joanne Moniz joanne.moniz@silkoautogroup.com

January 04, 2024

The waiting area is always very clean and comfortable. The service staff are always friendly and very good at updating the customer about the progress of the service. More

by Ginny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
Report | Print
Jan 17, 2024 -

Silko Volkswagen of Easton responded

Hello Ginny, Hope you are well. Thank you for the 5-star review and positive reinforcement of our team here at Silko VW. Mentioning the cleanliness of our facility is not a comment often left by customers online and we appreciate you noticed. You will LOVE our new facility coming to Easton toward the end of the year. Jeff and the Service Team are dedicated to your complete satisfaction, and are excellent at what they do. Take care...

1
...
27
28
29
...
59