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Silko Volkswagen of Easton

Easton, MA

4.7
589 Reviews

661 Washington St

Easton, MA

02375

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589 Reviews of Silko Volkswagen of Easton

July 26, 2023

I worked with Rob, and speak very highly about him and this dealership. I had a great experience. Best VW dealership around. More

by Atlas Owner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Clegg, Abby Silverleib, Javani Rivera, William Czerepanyn
Jul 27, 2023 -

Silko Volkswagen of Easton responded

Thank you for the 5-Star review! - Katherine, Customer Care

July 25, 2023

I left my car overnight for service. On my way to pick it up. Call the car was not ready nobody call nobody informed me that the car would need another day very irresponsible. More

by sharonb709
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Braceros
Jul 27, 2023 -

Silko Volkswagen of Easton responded

Thank you for giving us feedback regarding your service experience with us at Silko Volkswagen. We take every feedback very seriously and have personally looked into this. We do apologize for the lapse in communication regarding the service being completed on your vehicle. We do pride ourselves in providing excellent service and work hard to maintain a high level of customer satisfaction. To assist, we did offer you a loaner for the remainder of the time your vehicle was in service, which you declined. Again, we apologize for the lapse in communication, but completely understand your frustration. If you have any questions, please feel free to reach me directly at katherine@silkoautogrouop.com – Katherine, Customer Care

July 25, 2023

Great service! They treated me very well & I would return for service Jeff was great More

by smartinez617
Recommend Dealer
Yes
Employees Worked With
Jeff Richard, Jeff Richard
Jul 27, 2023 -

Silko Volkswagen of Easton responded

Thank you for the 5-Star review! - Katherine, Customer Care

July 24, 2023

It was clean, waiting area was nice. I do wish I was told when I made a 1pm appointment that it would take a long time and I should leave my car. Last minute rides are tough. My car is f More

by shadowsghost57
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
Jul 27, 2023 -

Silko Volkswagen of Easton responded

Thank you for the 4-Star review! - Katherine, Customer Care

July 24, 2023

Matthew was great from the beginning we did start off bumpy after the deal was done. It was beyond his control but basically things that were said they were supposed to get done didn’t get done and there More

by raulgsr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Lucier
July 23, 2023

This dealership had the car I wanted, I went there and bought it. Matt was great, made it smooth and trouble free. Wouldn't hesitate to be a return customer. More

by tskinner187
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Javani Rivera, Matthew Lucier, Dan Braceros, Jeff Richard
Jul 27, 2023 -

Silko Volkswagen of Easton responded

Thank you for the 5-Star review! - Katherine, Customer Care

July 22, 2023

If you're looking for a professional and trustworthy dealership, look no further. Apart from a fairly low trade-in, we greatly value the exceptional condition of the used car that we bought. Non only di More

by andreaswarstat
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Clegg, Javani Rivera
Jul 27, 2023 -

Silko Volkswagen of Easton responded

Thank you for the 5-Star review! - Katherine, Customer Care

July 20, 2023

Nuno is great! He made my first ever car purchase experience a breeze! I will 100% become a repeat customer! Very happy and satisfied! More

by LEAHJMURRAY23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nuno Gomes
Jul 27, 2023 -

Silko Volkswagen of Easton responded

Thank you for the 5-Star review! - Katherine, Customer Care

July 18, 2023

Great communication and customer service. Provided great details and information. Very punctional and fair aswell. More

by andycv07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Braceros, Jeff Richard
Jul 27, 2023 -

Silko Volkswagen of Easton responded

Thank you for the 5-Star review! - Katherine, Customer Care

July 18, 2023

Professional, and accommodating service department . Easy to schedule and completed when promised. Courteous and friendly staff. More

by andrewm8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
Jul 27, 2023 -

Silko Volkswagen of Easton responded

Thank you for the 5-Star review! - Katherine, Customer Care

Jul 27, 2023 -

Silko Volkswagen of Easton responded

Thank you for the 5-Star review! - Katherine, Customer Care

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