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Silko Volkswagen of Easton
Easton, MA
589 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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589 Reviews of Silko Volkswagen of Easton
July 17, 2023
Kept my car for 2 days to check a tire that was under warranty and visually inspect front end. Never called to inform me they needed to keep the car overnight, or when it was finished Never inspected the warranty and visually inspect front end. Never called to inform me they needed to keep the car overnight, or when it was finished Never inspected the front end. They told me they didn't have a technician available to drive it, apparently you need to drive a car to do a visual inspection, but also told me they had two techs look at the tire. Did not patch, repair or replace the tire that had a nail in it. Just told me it was fine. When I picked the car up they told me they had called and left messages. They didn't, they had the wrong number. When I asked for a receipt they said it should have gone to my email. It didn't, they had the wrong email. Then when they made me a paper receipt, it was incredibly vague, almost seems like they purposely are trying not to be responsible for the tire. They were happy to take the $750 for the wheel and tire warranty though when I bought the car. Front end still needs to be checked and repaired. Car is still under warranty and recently was in for a recall to the front suspension. More
by Robert g Smith
Verified CustomerEmployees Worked With
Dan Braceros, Jeff Richard
July 14, 2023
Felt as if the service was slow and the hospitality was not up to the standard i was expecting not up to the standard i was expecting More
by rider32900
Employees Worked With
Geoff Ewell, Matt Sherman, Nuno Gomes, Dan Braceros, Jeff Richard, Billy Sim, Katherine Callaghan, Geoff Ewell
July 14, 2023
This is the second interaction I have with this dealer again one of my worst experience. I should’ve learned my lesson. First interaction was a horrible service problem. When I went to get my vehicle serv again one of my worst experience. I should’ve learned my lesson. First interaction was a horrible service problem. When I went to get my vehicle serviced second one is very recent. Just bought a car from them. They’ve totally screwed everything up. I’ve been driving unregistered for over a week they can’t get it right I was very unhappy with the deal even wanted to return the vehicle was told I was stuck would it be very cautious with dealing with these guys? I will never go back again third time you will not get me again. I will deal with any other Volkswagen dealer. Once my lease is up horrible experience they don’t have anything together one person says one thing and another person says another they’re not straight shooters. More
by raulgsr
Employees Worked With
Matthew Lucier
July 11, 2023
Matthew did his homework he knew I loved my Tiguan because I felt I had a special one and he went out of his way to find me another gem knowing exactly what I was as looking for because I felt I had a special one and he went out of his way to find me another gem knowing exactly what I was as looking for More
by raulgsr
Employees Worked With
Matthew Lucier
July 09, 2023
Everyone at Silko was very helpful knowledgeable and courteous even the service department. Matt was extremely knowledgeable about the vehicle I was going to purchase and very patient. I enjoyed my expe courteous even the service department. Matt was extremely knowledgeable about the vehicle I was going to purchase and very patient. I enjoyed my experience at Silko and would recommend them to anyone More
by Mary
Employees Worked With
Javani Rivera, Matthew Lucier
