Silko Volkswagen of Easton

Silko Volkswagen of Easton responded

Hi Olivia, Thank you for taking the time to share your experience with us. We’re glad to hear that, overall, your visit to Silko Volkswagen was a good one and that you found our new facility comfortable while you waited. Creating a welcoming environment is important to us, and we're happy that helped make your time with us a bit more pleasant. That said, we completely understand your frustration with the extended wait time for your oil change and tire rotation. We sincerely apologize for the delay. Your time is valuable, and we’re actively working to improve our scheduling and service flow to prevent this in the future. We truly appreciate your honest feedback and hope to provide you with a quicker and even smoother experience next time. Please don’t hesitate to reach out if there’s anything more we can do.

Silko Volkswagen of Easton responded

Hi Kathryn, Thank you so much for your kind review! We're glad to hear your service visit was completed in a timely manner and that you felt comfortable while waiting. Providing a clean, welcoming space and a communicative, friendly team is exactly what we strive for. We truly appreciate you choosing Silko Volkswagen and look forward to assisting you again whenever you need us!

Silko Volkswagen of Easton responded

Hi Marjorie, Thank you so much for your kind words and for taking the time to leave us a review! We’re thrilled to hear that you had a positive experience with our team at Silko Volkswagen. It’s wonderful to know that you found everyone to be kind, and that your salesperson was especially helpful and patient throughout the process. We believe in creating a no-pressure, supportive environment where every customer feels heard and valued, and we're so glad that came through during your visit. Your recommendation means a great deal to us. We truly appreciate your support and look forward to welcoming you back for any future vehicle needs, whether it's sales, service, or just stopping by with a question. Thanks again for choosing Silko Volkswagen!

Silko Volkswagen of Easton responded

Thank you so much for your wonderful feedback! We’re delighted to hear that your experience with our entire team, from management to sales, service, and administration, was consistently positive. We strive to create a welcoming and professional environment where every interaction is enjoyable and stress-free. Your kind words mean a lot to us, and we’ll be sure to share your appreciation with everyone involved. It’s our goal to make every visit a great experience, and knowing that we achieved that with you is truly rewarding. Thank you again for choosing Silko Volkswagen. We look forward to serving you again in the future!

Silko Volkswagen of Easton responded

Hi Adriano, Thank you so much for your amazing and heartfelt review! We are truly honored to hear that Silko Volkswagen feels like more than just a dealership to you, and that we are a family. Creating that sense of community and making every customer feel like a VIP is at the core of everything we do, and it means so much to know we’ve succeeded in making your experience special. We’re especially grateful for your kind words about our customer service team. They work tirelessly to provide personalized, respectful, and attentive care to every guest who walks through our doors. Your recognition of their efforts is truly appreciated and will be shared with the entire team. Your willingness to recommend us to your friends and family is the highest compliment we could receive. We understand how important trust is when it comes to choosing a dealership, and we’re committed to maintaining that trust by consistently delivering honest, transparent, and outstanding service. Thank you again for your support and encouragement. We look forward to welcoming you back to Silko Volkswagen many times in the future and continuing to provide the exceptional experience you deserve.

Silko Volkswagen of Easton responded

Thank you for taking the time to share your experience with us. We truly appreciate your honesty and are glad to hear that, despite the rocky start, our team was able to turn things around and leave you beyond satisfied with the service you received. We apologize for the initial confusion regarding your appointment timing and understand how frustrating that must have been. Our goal is always to provide clear and accurate information upfront, and we’ll be reviewing this to improve our communication moving forward. We’re grateful that one of our service technicians took the time to evaluate your vehicle and identify the urgent brake replacement needed before your extended warranty expired. It’s wonderful to hear that the team was able to accommodate you that same day and give you peace of mind. Thank you for trusting Silko Volkswagen with your vehicle’s care. We’re committed to earning your confidence every step of the way and look forward to serving you better in the future.

Silko Volkswagen of Easton responded

Hi Rob, Thank you so much for taking the time to share such a thoughtful review! We’re thrilled to hear that every member of the Silko Volkswagen team made you feel welcomed with professional and friendly service. Listening carefully to your concerns and providing honest, pressure-free guidance is a core value for us, and we’re glad it showed during your visit. We’ll be sure to pass along your kind words to Nuno. He takes great pride in going the extra mile, and it’s wonderful to hear that his communication, even reaching out before starting his day, helped make your experience even better. It also means a lot that you noticed and appreciated our clean, modern dealership. We strive to create an environment where our customers feel comfortable and confident throughout their entire visit, whether it’s for sales, service, or just stopping by. Thanks again for choosing Silko Volkswagen. We look forward to being your trusted dealership for many years to come and are always here to help with anything you may need.

Silko Volkswagen of Easton responded

Thank you so much for your kind words! We’re honored to be treated like family in your eyes! That’s exactly the experience we strive to provide. Knowing you’ll always choose Silko Volkswagen means the world to us. We look forward to continuing to serve you with the same care and respect every time you visit!

Silko Volkswagen of Easton responded

Hi Pat, Thank you for sharing your experience! We’re so glad to hear that your inspection went smoothly and that you left feeling confident and worry-free. That’s exactly the kind of peace of mind we aim to provide every time. We look forward to welcoming you back whenever you need us. Thanks again for choosing Silko Volkswagen of Easton!

Silko Volkswagen of Easton responded

Thank you for sharing your experience! We’re so glad to hear that your Golf R’s first service and software update were handled efficiently and to your satisfaction. Our team takes pride in delivering high-quality work and timely service, and it’s great to know that the team at Silko VW came through during your visit. We truly appreciate your trust in us and look forward to welcoming you back next time!