Silko Volkswagen of Easton - Service Center

I truly appreciate the customer service and professionalism by Jeff Richards. From the old location to the new bigger location, I always felt valued. professionalism by Jeff Richards. From the old location to the new bigger location, I always felt valued. More

Beautiful brand new dealership that I had an oil change at. The service was quick and flawless. at. The service was quick and flawless. More

Very good on all ends,questions were answered and everyone had a smile,that counts everyone had a smile,that counts More

Very personable and attentive service staff. Appreciated having a loaner as a part took time. Appreciated having a loaner as a part took time. More

Great experience,nice dealership,and the issue I had with my car was handled with swift results my car was handled with swift results More

Trey was very helpful walked out with a brand new car the same day didn’t take long thank you Trey I’m very pleased 😊 same day didn’t take long thank you Trey I’m very pleased 😊 More

Colin was my salesman and he was great! He made buying a car stress free. He made buying a car stress free. More

Dealership was very clean right and accommodating. Bathrooms were clean. I was received promptly and explained what my service will be for the day. Bathrooms were clean. I was received promptly and explained what my service will be for the day. More

At this point I’m done with Silko Volkswagen and their service department. I’ve had multiple issues here, including being told to drive 40+ miles on a donut only to find out they didn’t have the replaceme service department. I’ve had multiple issues here, including being told to drive 40+ miles on a donut only to find out they didn’t have the replacement and to come back in two days. This latest experience is the last straw. On August 8th I called because my wheel was cracked and leaking air daily. Since I purchased the wheel/tire package, I expected it to be simple. They told me their wheel guy only comes once a month, but offered another option to drop the car off and they’d send the wheels out. I agreed and planned to have all four wheels taken care of. They said no loaner was available until August 18th, so I drove on a donut for 10 days waiting. The morning of the appointment, I called while on my way. Service manager Jeff told me he wasn’t sure why the appointment was booked, that the wheel guy wouldn’t be back until September, and that the sheet didn’t even say I needed a loaner. He then claimed it was “Mario” who booked it and that Mario had since been let go for things like this, but the appointment sheet clearly shows Jeff’s name and “needs loaner” written in the comment box. I even asked if I could still bring the wheel in since it has a one-inch crack, and was basically told nobody in their service department could make that call—it has to be their wheel guy who only comes one day a month. That’s ridiculous. So after two weeks of waiting, I was told there’s nothing they can do until September. That leaves me stranded with a cracked, undrivable wheel and no solution. Silko wasted my time, sold me a package they can’t deliver on, and showed zero accountability. I will never do business with them again. More

I decided it was too hot outside and I was too lazy to install the Mud Guards on my new Taos,so I called in for an appointment. They had 1 available the same afternoon and it was completed in 1 hour flat. install the Mud Guards on my new Taos,so I called in for an appointment. They had 1 available the same afternoon and it was completed in 1 hour flat.Very satisfied! More