Silko Volkswagen of Easton - Service Center

Colin was my salesman and he was great! He made buying a car stress free. He made buying a car stress free. More

Dealership was very clean right and accommodating. Bathrooms were clean. I was received promptly and explained what my service will be for the day. Bathrooms were clean. I was received promptly and explained what my service will be for the day. More

At this point I’m done with Silko Volkswagen and their service department. I’ve had multiple issues here, including being told to drive 40+ miles on a donut only to find out they didn’t have the replaceme service department. I’ve had multiple issues here, including being told to drive 40+ miles on a donut only to find out they didn’t have the replacement and to come back in two days. This latest experience is the last straw. On August 8th I called because my wheel was cracked and leaking air daily. Since I purchased the wheel/tire package, I expected it to be simple. They told me their wheel guy only comes once a month, but offered another option to drop the car off and they’d send the wheels out. I agreed and planned to have all four wheels taken care of. They said no loaner was available until August 18th, so I drove on a donut for 10 days waiting. The morning of the appointment, I called while on my way. Service manager Jeff told me he wasn’t sure why the appointment was booked, that the wheel guy wouldn’t be back until September, and that the sheet didn’t even say I needed a loaner. He then claimed it was “Mario” who booked it and that Mario had since been let go for things like this, but the appointment sheet clearly shows Jeff’s name and “needs loaner” written in the comment box. I even asked if I could still bring the wheel in since it has a one-inch crack, and was basically told nobody in their service department could make that call—it has to be their wheel guy who only comes one day a month. That’s ridiculous. So after two weeks of waiting, I was told there’s nothing they can do until September. That leaves me stranded with a cracked, undrivable wheel and no solution. Silko wasted my time, sold me a package they can’t deliver on, and showed zero accountability. I will never do business with them again. More

I decided it was too hot outside and I was too lazy to install the Mud Guards on my new Taos,so I called in for an appointment. They had 1 available the same afternoon and it was completed in 1 hour flat. install the Mud Guards on my new Taos,so I called in for an appointment. They had 1 available the same afternoon and it was completed in 1 hour flat.Very satisfied! More

They where very easy to work with and made the service of the vehicle easy to have done the vehicle easy to have done More

Great service experience with Silko. Their new service center is very accommodating to both cars and people and I am very impressed with the level of professionalism and communication I Their new service center is very accommodating to both cars and people and I am very impressed with the level of professionalism and communication I received when having my car serviced there. More

We have always had excellent service at Silko since we bought out first Jetta in 2019. Prompt, thorough, courteous. Jeff is the man! bought out first Jetta in 2019. Prompt, thorough, courteous. Jeff is the man! More

Jeff was great help getting me in and out in a good timing, my tech Jake had my tire pressures fixed in no time! timing, my tech Jake had my tire pressures fixed in no time! More

Service personnel were very attentive and kept me posted on progress and maintenance needs of my car on progress and maintenance needs of my car More

They have very quick and friendly service. I was there for 10,000 mile routine maintenance and oil change. I highly recommend their services I was there for 10,000 mile routine maintenance and oil change. I highly recommend their services More