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Jeff Richard
Jeff Richard at Silko Volkswagen
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Jeff Richard

Service Advisor

Silko Volkswagen

122 Liberty St
Brockton, MA 02301

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4.7
176 Reviews

Dealership Experience

2 yrs, 7 mos

4.7

176 Reviews

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176 Reviews of Jeff Richard

April 29, 2024

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Employee Rating

The service department went above and beyond making sure I was satisfied with the repair of my car. Ease of scheduling, and respectful of my time when picking up the car. More

by KBR
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Recommend Dealer
Yes

Other Employees Tagged: Rob Clegg, Geoff Ewell, Abby Silverleib, Danielle Apollonio

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Apr 29, 2024

Silko Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

April 26, 2024

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Jeff was incredibly helpful. Silko had my car back on the road within 24 hours. They broke down multiple maintenance recommendations based on a full inspection of my vehicle in t More

by KELLY.STAPLES2015
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Recommend Dealer
Yes
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Apr 28, 2024

Silko Volkswagen responded

We are very happy to have provided you with such a positive experience, Kelly! We sincerely value your business and look forward to your next visit. Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

April 25, 2024

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They care deeply about their customers! Staff and mechanics are top notch! They are honest! More

by OREILLYLT
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Recommend Dealer
Yes

Other Employees Tagged: John Medeiros

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Apr 28, 2024

Silko Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

April 13, 2024

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Great service, friendly personnel, delivery on time, always checking and giving updates, quick reminders of appoinents More

by EGALVEZ11
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Recommend Dealer
Yes
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Apr 14, 2024

Silko Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

April 10, 2024

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It was a fast experience and I was informed from the begining what was covered and what not. So, no surprises. More

by virnacortez
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Recommend Dealer
Yes
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Apr 10, 2024

Silko Volkswagen responded

Virna, Thanks for sharing about your experience with Silko Volkswagen. Jeff and our team appreciate your business and hope to see you again soon! Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

April 09, 2024

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Great place, very skilled technicians! Jeff is always accomodating(e.g. I roll in with a flat tire out of the blue!) Dealerships are so variable, and I feel lucky Silko VW is local to me More

by bbresop
Service Time
Recommend Dealer
Yes
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Apr 10, 2024

Silko Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jeff and our team, and we look forward to working with you again. Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

April 06, 2024

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It was great. The dealership was clean and the workers were nice. Oil change went by fast More

by bgervasio1
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Recommend Dealer
Yes
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Apr 07, 2024

Silko Volkswagen responded

Thanks for sharing about your experience with Silko Volkswagen. We appreciate your business and hope to see you again soon! Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

April 04, 2024

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Went above and beyond. Very happy with the service and friendly staff. Highly recommend Silko VW. Thank you. More

by amadams1225
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Medeiros

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Apr 05, 2024

Silko Volkswagen responded

Hi Angela and John, We are truly appreciative of you providing positive feedback of your experience with Jeff and John in the Service Dept here at Silko VW. Happy they were a positive part of your experience. Thank you! Look forward to seeing you in the future. Be well.

April 01, 2024

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My service was performed in a timely manner as I waited for m car to be repaired. Getting n apointment was easy. More

by olmogm59
Recommend Dealer
Yes
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Apr 02, 2024

Silko Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Silko Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

March 29, 2024

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Professional, polite, clean waiting area. That is all I am going to write for now. More

by janbeon66
Recommend Dealer
Yes
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Mar 30, 2024

Silko Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Silko Volkswagen. Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

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