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Silko Volkswagen of Easton - Service Center

Brockton, MA

4.6
337 Reviews

337 Reviews of Silko Volkswagen of Easton - Service Center

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July 23, 2025

It was well organized. Cleanliness was very good. Service was great and car wash was good. More

by Ndubisi "NDU" Ezeigwe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Sim
3.0
This rating includes all reviews, with more weight given to recent reviews.
John Medeiros
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2025 -

Silko Volkswagen of Easton responded

Thank you for taking the time to share your experience with us! We're so glad to hear that you found everything well-organized and clean! We take a lot of pride in maintaining a comfortable, professional environment for our guests. It’s also great to hear that you were happy with the service and the car wash. We aim to make every visit smooth and satisfying, and your feedback lets us know we’re on the right track. Thanks again for choosing Silko Volkswagen. We look forward to seeing you again soon!

July 16, 2025

Service was performed well - several items were all diagnosed and addressed effectively. Communication was good More

by STEVEFLAMMINI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2025 -

Silko Volkswagen of Easton responded

Hi Steve, Thank you for taking the time to leave us a review! We’re glad to hear that your service visit went smoothly and that multiple items were diagnosed and addressed effectively. Clear and timely communication is something we prioritize, so it’s great to know that stood out during your experience. We truly appreciate your feedback and your trust in our service team. Thanks again for choosing Silko Volkswagen. We look forward to assisting you again in the future!

July 16, 2025

Great experience all around. Thanks to the team, helping me find the vehicle I love! More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2025 -

Silko Volkswagen of Easton responded

Hi Matt, Thank you so much for the great review! We're thrilled to hear that you had a positive experience from start to finish, and even more excited that you found a vehicle you love. Our team truly appreciates your kind words and the opportunity to help you through the process. Enjoy every mile in your new ride and don’t hesitate to reach out if there’s anything we can help with down the road. Thanks again for choosing Silko Volkswagen!

July 13, 2025

I had the best customer service at Silko while getting my car fixed. I even got it detailed as a complimentary touch. More

by abc5peru
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2025 -

Silko Volkswagen of Easton responded

Thank you so much for your kind words! We’re thrilled to hear you had the best customer service experience while getting your car fixed at Silko Volkswagen. It’s wonderful that our team could make you feel valued and appreciated. Thank you for trusting us with your vehicle. We look forward to serving you again in the future!

July 12, 2025

Clean and friendly. Close to my house. Convenient. Can’t think of anything thing else More

by murdoc69692000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2025 -

Silko Volkswagen of Easton responded

Thank you for your kind words! We’re happy to hear you found our dealership clean, friendly, and conveniently located close to your home. Making your experience easy and comfortable is very important to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to seeing you again! Thank you for choosing Silko Volkswagen.

June 30, 2025

Excellent service. Excellent staff. I went there, dropped off my car - and to my pleasant surprise, they had a Lyft pickup/dropoff - which was very helpful. More

by banerjen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2025 -

Silko Volkswagen of Easton responded

Thank you so much for taking the time to share your positive experience! We’re delighted to hear that you found our service and staff to be excellent. Making sure our customers feel valued and well taken care of is our top priority, and it’s wonderful to know that came through during your visit. We’re also glad the Lyft pickup and dropoff service added an extra layer of convenience for you. We understand how important it is to make servicing your vehicle as hassle-free as possible, and we’re always looking for ways to enhance your experience. Your feedback means a lot to us, and we truly appreciate you choosing Silko Volkswagen for your automotive needs. We look forward to welcoming you back and providing you with the same great service every time!

June 30, 2025

Mario and the rest of the team were very helpful. I very much appreciated the detailed information mario shared with me throughout the process. I also appreciate the new space as it was very conduc More

by dparatore56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario in Service
Aug 07, 2025 -

Silko Volkswagen of Easton responded

Thank you so much for taking the time to share your experience with us! We’re delighted to hear that Mario and the rest of our team were able to provide you with helpful and attentive service throughout the entire process. We believe clear and detailed communication is key to ensuring our customers feel confident and well-informed, and it’s wonderful to know Mario made a positive impact in that regard. We’re also very happy to hear that you appreciated our new facility. We designed the space with our customers’ comfort and convenience in mind, aiming to create an environment that supports efficiency while making your visit as pleasant as possible. Your feedback lets us know we’re achieving those goals. Thank you again for choosing Silko Volkswagen. We truly value your business and look forward to assisting you with all your future vehicle needs!

June 29, 2025

Very helpful, courteous and kept me informed of the status of my vehicle being fixed. More

by Karenclancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2025 -

Silko Volkswagen of Easton responded

Hi Karen, Thank you for your kind feedback! We’re glad to hear that our team was helpful, courteous, and kept you informed throughout the repair process. Clear communication is very important to us, and we’re happy it made your experience a positive one. We appreciate you choosing Silko Volkswagen and look forward to assisting you again in the future!

June 27, 2025

Everything was great and amazing. The service was great. They kept me updated on my vehicle throughout the day and the progress. More

by michaelarosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario
Aug 07, 2025 -

Silko Volkswagen of Easton responded

Hi Michael, Thank you for your kind words! We’re glad to hear that everything went smoothly and that our team kept you well-informed throughout the entire process. Clear communication is very important to us, and we’re happy it made your experience a positive one. We appreciate you choosing Silko Volkswagen and look forward to assisting you again in the future!

June 26, 2025

John and Jeff are always a pleasure to work with at Silko VW. Friendly service and never hesitates to strike up a friendly conversation. I would recommend this dealership to anyone looking for their next veh More

by kphong415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Clegg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geoff Ewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nuno Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Jecrois
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Medeiros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Delos Mars-Tate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin MacLeod
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Dias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2025 -

Silko Volkswagen of Easton responded

Thank you so much for your wonderful feedback! We’re delighted to hear that John and Jeff consistently provide friendly service and make your visits enjoyable with their great conversations. Building those personal connections is something we truly value. Your recommendation means a lot to us, and we’re grateful to have earned your trust. We look forward to helping you again whenever you’re ready for your next service or vehicle. Thanks for choosing Silko VW of Easton! It is truly our pleasure.

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