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Silko Volkswagen of Easton - Service Center
Brockton, MA
301 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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301 Reviews of Silko Volkswagen of Easton - Service Center
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August 30, 2022
Service was great waited for the car was not there very long three year check everything was fine long three year check everything was fine More
by MSPCOSTELLO
Verified Customer
August 20, 2022
I had an 8:30AM appointment to get my 2017 VW Passat detailed. I arrived at Silko VW at exactly 8:30 and as I was cleaning out my car, Dan Braceros greeted me with “Good Morning, Mr. Anderson!” and told detailed. I arrived at Silko VW at exactly 8:30 and as I was cleaning out my car, Dan Braceros greeted me with “Good Morning, Mr. Anderson!” and told me I needn’t rush. He had stepped into the parking lot for something. We took care of the vehicle dropoff and while I waited for my Uber to arrive, Dan reminded me that there’s free coffee for VW customers. I had asked if the detailing work would take all day, and he said that he’d do his best to have the work done by 3PM. I was happy when I got a call from Dan around 1:30PM telling me that my car was ready for pickup. In the end, the car detailing work was EXCELLENT and my overall customer service experience was great, as it always is at Silko VW in Brockton, MA. More
by ja724
Employees Worked With
Dan Braceros
August 16, 2022
I've been to this dealership 2 times, so far so good. The facility is nice and clean. The service took a little longer than I expected, but as longer the service is done right I don't mind.the extra time The facility is nice and clean. The service took a little longer than I expected, but as longer the service is done right I don't mind.the extra time. More
by tirilene
August 15, 2022
My service was great I was greeted as I walked in. Directed where I can wait and told How much time it would take, and everything went smoother than other VW dealers. Great Service! Directed where I can wait and told How much time it would take, and everything went smoother than other VW dealers. Great Service! More
by CSAMUEL404
August 15, 2022
Excellent service. Quick and exactly what I asked for. Very professional staff to deal with Quick and exactly what I asked for. Very professional staff to deal with More
by BULLOCK5517
August 10, 2022
They were very clear and straight forward. They provided great options and made my process very easy. A great staff who is easy to talk to. They provided great options and made my process very easy. A great staff who is easy to talk to. More
by JULIUSKAHUGU
August 09, 2022
could be even better for scheduling. I had to visit more than I had to do I had to visit more than I had to do More
by Kim
Employees Worked With
August 06, 2022
Customer service was great . Changed my oil. The first change was $100 HOWEVER, the next change is FREE ! $50 each is a great deal, as the oil alone is so expensive even outsid Changed my oil. The first change was $100 HOWEVER, the next change is FREE ! $50 each is a great deal, as the oil alone is so expensive even outside of the dealership. More
by EDCONLEYSR
August 04, 2022
Dan Braceros and Jeff Richard provided excellent customer service! I was informed of the problem with my VW Passat's A/C. I was told when the part would arrive and I got a service appointment that was conv service! I was informed of the problem with my VW Passat's A/C. I was told when the part would arrive and I got a service appointment that was convenient for me. Both Dan and Jeff were knowledgeable, patient in answering all my questions, and it was wonderful that they got me a 'loaner' vehicle, which in needed. More
by ja724
August 01, 2022
Went in for oil change and they had a few issues at the time so it was much longer than I would have thought. Posted a review on Google and within an hour the service department reached out to me and expl time so it was much longer than I would have thought. Posted a review on Google and within an hour the service department reached out to me and explained the situation and made it right. Initial review was 2 stars and after the call i bumped it up 2 more stars. More
by Brian
