Silko Volkswagen of Easton - Service Center

Silko Volkswagen of Easton responded

Hi Michael, Thank you for your kind words! We’re glad to hear that everything went smoothly and that our team kept you well-informed throughout the entire process. Clear communication is very important to us, and we’re happy it made your experience a positive one. We appreciate you choosing Silko Volkswagen and look forward to assisting you again in the future!

Silko Volkswagen of Easton responded

Thank you so much for sharing your experience! We’re glad to hear that Jeff took the time to listen to your concerns and advocate on your behalf with the warranty company. It’s wonderful to know his efforts made a positive difference for you. We truly appreciate your kind words and are proud to have Jeff as part of our team. If there’s anything else we can do for you, please don’t hesitate to reach out. Thanks again for choosing Silko Volkswagen!

Silko Volkswagen of Easton responded

Hi Brooke, Thank you so much for your thoughtful review! We’re thrilled to hear that you had such a positive experience with our service team. Providing friendly, courteous service and clear communication is what we strive for, and it’s great to know that came through during your visit. We especially appreciate your kind words about our follow-up process. Keeping our customers informed, even during delays, is important to us. You deserve to feel valued and never left wondering about the status of your vehicle. Thank you again for your trust and support. We’re grateful to have you as part of the Silko Volkswagen family and look forward to serving you again in the future!

Silko Volkswagen of Easton responded

Hi Sara, Thank you so much for your continued loyalty and support over the years! We're truly grateful to have had the opportunity to serve you first at Silko Honda and now at Silko Volkswagen. It means a lot to us that you’ve stayed with the Silko family through your vehicle journey. We’re thrilled to hear that you’ve consistently experienced great communication, efficient service, and are enjoying our new facility. Knowing that we've earned your “two thumbs up” is incredibly rewarding for our entire team! Thanks again for trusting us with your vehicles! We look forward to seeing you again soon and continuing to provide the service you know and love.

Silko Volkswagen of Easton responded

Hi Kathryn, Thank you so much for your kind review! We're glad to hear your service visit was completed in a timely manner and that you felt comfortable while waiting. Providing a clean, welcoming space and a communicative, friendly team is exactly what we strive for. We truly appreciate you choosing Silko Volkswagen and look forward to assisting you again whenever you need us!

Silko Volkswagen of Easton responded

Hi Marjorie, Thank you so much for your kind words and for taking the time to leave us a review! We’re thrilled to hear that you had a positive experience with our team at Silko Volkswagen. It’s wonderful to know that you found everyone to be kind, and that your salesperson was especially helpful and patient throughout the process. We believe in creating a no-pressure, supportive environment where every customer feels heard and valued, and we're so glad that came through during your visit. Your recommendation means a great deal to us. We truly appreciate your support and look forward to welcoming you back for any future vehicle needs, whether it's sales, service, or just stopping by with a question. Thanks again for choosing Silko Volkswagen!

Silko Volkswagen of Easton responded

Hi Olivia, Thank you for taking the time to share your experience with us. We’re glad to hear that, overall, your visit to Silko Volkswagen was a good one and that you found our new facility comfortable while you waited. Creating a welcoming environment is important to us, and we're happy that helped make your time with us a bit more pleasant. That said, we completely understand your frustration with the extended wait time for your oil change and tire rotation. We sincerely apologize for the delay. Your time is valuable, and we’re actively working to improve our scheduling and service flow to prevent this in the future. We truly appreciate your honest feedback and hope to provide you with a quicker and even smoother experience next time. Please don’t hesitate to reach out if there’s anything more we can do.

Silko Volkswagen of Easton responded

Thank you so much for your wonderful feedback! We’re delighted to hear that your experience with our entire team, from management to sales, service, and administration, was consistently positive. We strive to create a welcoming and professional environment where every interaction is enjoyable and stress-free. Your kind words mean a lot to us, and we’ll be sure to share your appreciation with everyone involved. It’s our goal to make every visit a great experience, and knowing that we achieved that with you is truly rewarding. Thank you again for choosing Silko Volkswagen. We look forward to serving you again in the future!

Silko Volkswagen of Easton responded

Hi Adriano, Thank you so much for your amazing and heartfelt review! We are truly honored to hear that Silko Volkswagen feels like more than just a dealership to you, and that we are a family. Creating that sense of community and making every customer feel like a VIP is at the core of everything we do, and it means so much to know we’ve succeeded in making your experience special. We’re especially grateful for your kind words about our customer service team. They work tirelessly to provide personalized, respectful, and attentive care to every guest who walks through our doors. Your recognition of their efforts is truly appreciated and will be shared with the entire team. Your willingness to recommend us to your friends and family is the highest compliment we could receive. We understand how important trust is when it comes to choosing a dealership, and we’re committed to maintaining that trust by consistently delivering honest, transparent, and outstanding service. Thank you again for your support and encouragement. We look forward to welcoming you back to Silko Volkswagen many times in the future and continuing to provide the exceptional experience you deserve.

Silko Volkswagen of Easton responded

Thank you for taking the time to share your experience with us. We truly appreciate your honesty and are glad to hear that, despite the rocky start, our team was able to turn things around and leave you beyond satisfied with the service you received. We apologize for the initial confusion regarding your appointment timing and understand how frustrating that must have been. Our goal is always to provide clear and accurate information upfront, and we’ll be reviewing this to improve our communication moving forward. We’re grateful that one of our service technicians took the time to evaluate your vehicle and identify the urgent brake replacement needed before your extended warranty expired. It’s wonderful to hear that the team was able to accommodate you that same day and give you peace of mind. Thank you for trusting Silko Volkswagen with your vehicle’s care. We’re committed to earning your confidence every step of the way and look forward to serving you better in the future.