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Silko Volkswagen of Easton - Service Center

Brockton, MA

4.6
301 Reviews
Call Service Center (508) 824-7980

301 Reviews of Silko Volkswagen of Easton - Service Center

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February 18, 2025

The new location in Easton is more spacious and I love that my car gets washed after service. More

by D.V.S_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not know the name of the person who helped me.
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Feb 18, 2025 -

Silko Volkswagen of Easton responded

Thank you for sharing your thoughts! We're so glad to hear that you're enjoying our new Easton location and the extra space. It’s also great to know that you appreciate the added touch of a complimentary car wash after service. We strive to make every visit as pleasant as possible, and your feedback truly means a lot to us! If there are any additional details you would like to share with me, please send me a quick email at joanne.moniz@silkoautogroup.com. Thanks, Joanne

February 14, 2025

The staff was extremely friendly and professional. The young man Nick who helped me was a pleasure. Very respectful and knowledgeable. The new building was beautiful. An awsum experience! More

by brenda.dryden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Dryden
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Feb 16, 2025 -

Silko Volkswagen of Easton responded

Thanks, Brenda, for sharing your thoughts about your experience with Nick here at Silko Volkswagen of Easton. We appreciate your business and hope to see you again soon!

February 06, 2025

Difficult to get to a person to talk to either online of phone call. Pleasant enough when in person. More

by frank.Guardabascio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Richard
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2025 -

Silko Volkswagen of Easton responded

Frank, We're sorry that you didn't have a completely satisfying experience. Your feedback is very much appreciated. Could you please email me the details of the experience online and on the phone? Thank you for your time, and hopefully, we can get to the bottom of this. Thank you, Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

February 01, 2025

Great staff friendly environment. Fast and professional this is my number 1 pick for service to my Vw. More

by NAPAAUTOPARTSBRIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Dryden
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Feb 01, 2025 -

Silko Volkswagen of Easton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 27, 2025

I was very pleased with the service. I will be a repeat customer going forward. More

by avlanx
Recommend Dealer
Yes
Employees Worked With
Service Department
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Jan 29, 2025 -

Silko Volkswagen of Easton responded

Hi Alexander, Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you had a smooth and enjoyable process with our team. It’s great to know that Adam and Abby were able to assist you in finding the perfect deal and peace of mind with your new 2024 GTI 380 SE. We’re glad we could meet your needs and make the experience memorable with those extras, including the winter tires! We really appreciate your trust in Silko VW of Easton, and we hope you enjoy your new car. If you ever need anything or have questions down the road, don’t hesitate to reach out. Thanks again for choosing us! Best, The Silko Volkswagen of Easton Team

January 24, 2025

Jeff is great! Service is always done in a timely manner, and he calls with updates More

by kakt41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2025 -

Silko Volkswagen of Easton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Jeff delivered such a great experience!

January 22, 2025

Jeff is awesome with communicating with his clients. He makes sure you understand the work that needs to get done and he tries to save you as much money as possible. More

by DBROPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2025 -

Silko Volkswagen of Easton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jeff met your expectations. Thank you again for choosing Silko Volkswagen. We look forward to having you as one of our valued customers for many more years to come!

January 17, 2025

Everyone at Silko Volkswagen is fantastic! I am always greeted warmly, helped quickly and treated as a valued customer. The service department is always very knowledgeable. Everything is exp More

by DJBelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Medeiros
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

Silko Volkswagen of Easton responded

Thank you for the wonderful review! We're so happy to hear that you've consistently had a positive experience with our team at Silko Volkswagen. Providing excellent service and making sure our customers feel valued is a top priority for us, and it's great to know that it's made such an impact on you. We truly appreciate your trust in our service department and look forward to continuing to take care of your vehicle!

January 17, 2025

Poor communication. Was told part would take 2 1/2 hours to install by Nick. Dropped car off Sunday afternoon. Called at noon -no return call. My daughter called no More

by MRTANDME03
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Richard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Dryden
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Jan 18, 2025 -

Silko Volkswagen of Easton responded

Silko Volkswagen responded privately on 1/17/25 1:59 AM Thank you for sharing your feedback with us. We truly apologize for the inconvenience you experienced with the communication and service timing. It’s always our goal to provide clear and timely communication, and it’s clear we fell short in your case. We understand that you were told the part installation would take 2 1/2 hours, and we deeply regret that your expectations were not met. We also apologize for not returning your calls in a timely manner when you reached out for updates. This is not the level of service we strive to provide, and we will be reviewing our processes to ensure better communication moving forward. If you are still in need of assistance or if there's anything we can do to make this right, please don’t hesitate to reach out. We value your business and want to ensure your complete satisfaction. My email is Joanne.Moniz@SilkoAutoGroup.com Once again, I apologize for the inconvenience, and I hope we can resolve this issue to your satisfaction. Kindly, Joanne

January 15, 2025

After 19 years of dealing with the Silko group of dealerships I will no longer be giving you any of my business. More

by Ronaldbenaski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2025 -

Silko Volkswagen of Easton responded

Hello Ronald, I'm truly sorry to hear about your negative experience with our dealership after all these years. We value the trust and loyalty of our customers, and it's disappointing that we couldn't meet your expectations. If you're open to it, I’d appreciate the opportunity to learn more about what happened so we can improve and hopefully restore your confidence in us. I did call you a moment ago and left a voice message. Please feel free to reach out if you’d like to discuss your experience further. You can email me directly at joanne.moniz@silkoautogroup.com Best, Joanne

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