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Silko Volkswagen of Easton - Service Center

Brockton, MA

4.6
329 Reviews

329 Reviews of Silko Volkswagen of Easton - Service Center

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May 02, 2025

Poor communication skills , don’t respond in timely manner , never resolved issues after purchasing vehicle from them , it’s been over 3 weeks , not sure what to do , if I knew this was how it was goin More

by tsmbzs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Clegg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Richard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Dias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario
April 24, 2025

I was very pleased with the results I received. I was told that certain things needed to be done . I find everyone pleasant. More

by donnat31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Silko Volkswagen of Easton responded

Hi Donna, Thank you so much for taking the time to share your experience with us. We’re delighted to hear that you were pleased with the results and that our team was pleasant and easy to work with throughout your visit. Providing clear communication about what needs to be done and delivering friendly, attentive service are very important to us. We truly appreciate your trust and confidence in our team. If you ever have any questions or need further assistance, please don’t hesitate to reach out. Our goal is to ensure your vehicle stays in great condition and that every visit with us is a positive one. Thank you again for choosing us, and we look forward to welcoming you back in the future!

April 24, 2025

Very professional and courteous, they do what they say they’re going to do, very happy, no complaints so far More

by mkaplan18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin MacLeod
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Silko Volkswagen of Easton responded

Thank you for your kind words! We’re delighted to hear that our Silko VW team was professional, courteous, and reliable throughout your experience. Your satisfaction means everything to us, and we’re so happy to know you’re pleased with our service. We look forward to continuing to exceed your expectations!

April 19, 2025

Thank you! Service was excellent. Communication through out time there was prompt and well delivered. More

by sfd1069
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Dryden
May 30, 2025 -

Silko Volkswagen of Easton responded

Thank you so much for taking the time to share your experience with Silko VW! We’re delighted to hear that you found our service to be excellent and that our communication was prompt and well-delivered throughout your time here. We know how important clear and timely communication is in making your visit as smooth and stress-free as possible. Our team is committed to providing attentive, professional service every step of the way, and your feedback is a wonderful affirmation of that effort. We truly appreciate your trust in us and are grateful for the opportunity to serve you. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. We look forward to welcoming you back and providing you with the same high level of service each time!

April 19, 2025

Responsive and helpful working to meet my needs for my vehicle. Jeff is pleasant and works to serve. More

by ANDERSON489
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 11, 2025

The sticker on the windshield was not cleaned off. The passenger air bag was dissabled.The clock was not correct in the car. More

by MCASEY22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nuno Gomes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Dryden
April 08, 2025

Good job by dealer. Car was clean and work was completed quickly. This dealer must not service Golf R’a much bc the tires were inflated at 34 psi - a quick fix once I More

by eahearn73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Dryden
April 03, 2025

Jeff was very knowledgeable and the repairs were made to my car that were needed while I was given a loaner car for the length of the repair due to needing to get a part. Car was ready when promised. More

by Toy4us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2025

Had the best experience with VW! Would highly recommend!! Everyone is very nice and helpful with everything. New location looks awesome too! Everyone took the time to answer all my q More

by irvine_jenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Jecrois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Dias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mallory Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 28, 2025

Jeff and Mario were great! Even though I had to bring the car back a second time they were very helpful, understanding and knowledgeable. Provided a loaner so I wouldn’t be inc More

by beanboxer313
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario, Paul, Nick Dryden
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