Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Silko Volkswagen of Easton - Service Center

Brockton, MA

4.6
302 Reviews
Call Service Center (508) 824-7980

302 Reviews of Silko Volkswagen of Easton - Service Center

Sort by
November 14, 2024

The service department has a homey feel. The staff is polite. One can see into the service area and follow the maintenance work to a degree. That’s comforting to me. More

by lenb027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Dryden
Report | Print
Nov 18, 2024 -

Silko Volkswagen of Easton responded

We're so glad to hear that you felt comfortable and welcomed in our service department. We strive to create a friendly, transparent atmosphere, and it’s great to know that you appreciated being able to see the work being done. Our team works hard to provide a positive experience, and your feedback means a lot to us. Looking forward to seeing you at our new location in South Easton soon enough!

November 09, 2024

You can ask Ray Teixeira, it was a bizarre transaction. Silko thought they may have an identity theft case on their hands. After it was all hashed out, Ray was the absolute best. I’ve purchased a total More

by dengerminn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nuno Gomes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Sim
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Tripanier - 6 star rating out of 5, know what I’m sayin’?
Report | Print
Nov 18, 2024 -

Silko Volkswagen of Easton responded

Wow, thank you so much for sharing your experience, Dave! We truly appreciate your patience and understanding throughout your unique situation. We're thrilled to hear that, despite the challenges, Ray, Nuno, and Dave were able to make your car-buying experience the best you’ve ever had. It’s fantastic to know that you felt well taken care of, and we’ll definitely be sure to pass along your compliments. We’re lucky to have such a dedicated team! Enjoy your new vehicle, and if you ever need anything in the future, we’re always here to help. Thanks again!

November 09, 2024

Customer Service was very helpful. They answered all my questions and which I appreciated very much. More

by terrisannie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Dryden
Report | Print
Nov 18, 2024 -

Silko Volkswagen of Easton responded

We're delighted to hear that our customer service team was able to assist you and provide the answers you were looking for. We truly appreciate your kind words, and we're always here to help with anything you need. Please don’t hesitate to reach out if you have any more questions in the future or would like to discuss anything additional —we're happy to assist! My direct contact info is joanne.moniz@silkoautogroup.com Thanks, Joanne Moniz

November 07, 2024

Silko serviced my vehicle expertly, gave a precise estimate of the work to be done and completed that work flawlessly! More

by MONGOJERY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Dryden
Report | Print
Nov 18, 2024 -

Silko Volkswagen of Easton responded

Thank you for the wonderful feedback! We're so glad to hear that your vehicle was serviced expertly and that we were able to provide an accurate estimate and flawless work. Our team takes pride in delivering quality service, and it’s great to know we met your expectations. We appreciate your loyalty!

November 05, 2024

Although I didn’t buy anything or have my car fixed at Silco, I met the nicest guy in the world with the service manager Nick. He is a complete positive figure in your organization. Looking forward to dea More

by BRIANSCALLAHAN26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Dryden
Report | Print
Nov 18, 2024 -

Silko Volkswagen of Easton responded

Hi Brian, We're so glad to hear that Nick made such a positive impression—he’s truly an asset to our team. We appreciate your kind words and look forward to the opportunity to work with you in the future, whether it’s for service or a new vehicle. Thanks again, and we’ll be here whenever you’re ready!

November 01, 2024

Great staff at all levels. Can’t wait to be serviced at the new Silko VW home. More

by Ap32144
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Clegg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Geoff Ewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abby Silverleib
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Medeiros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Dryden, Kaci Blackwell
Report | Print
Nov 18, 2024 -

Silko Volkswagen of Easton responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our team. We’re also excited for you to experience our new Silko VW home—it’s designed with your comfort and convenience in mind! We look forward to seeing you there and continuing to provide top-notch service. We appreciate you!

October 31, 2024

Service was very good and felt I was kept up to date on status of service / repairs. More

by DONHIGGINS25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Dryden
Report | Print
Nov 18, 2024 -

Silko Volkswagen of Easton responded

Hi Don, Thank you for taking the time to share your experience with us! We're so glad to hear that you felt well-informed and satisfied with the service and updates throughout your repair process. Providing transparent and reliable service is always our goal, and we’re happy we could meet your expectations. If you have anything additional to share, please email me directly at joanne.moniz@silkoautogroup.com. Thanks, Joanne Moniz

October 29, 2024

Always a warm welcome, fast and efficient service, and I have confidence in the work done. More

by cookiesmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abby Silverleib
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Dryden
Report | Print
Oct 30, 2024 -

Silko Volkswagen of Easton responded

Thank you for your fantastic review! We're so glad to hear that you always feel welcomed and that our service is both fast and efficient here at Silko VW. It means a lot to us that you have confidence in the work we do. Appreciate you.

October 28, 2024

The folks and the service I get at Silko service keeps me coming back. I just wish that the surveys weren’t necessary. More

by devinestyler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Sim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Dryden
Report | Print
Oct 30, 2024 -

Silko Volkswagen of Easton responded

Thank you for your loyalty and for sharing your feedback! We're delighted to hear that our team and service keep you coming back. We understand your feelings about the surveys and appreciate your input. They help us continually improve and provide the best experience possible. If there’s anything else we can do for you, please let us know! Thank you for choosing Silko VW.

October 28, 2024

Everyone was friendly. Low pressure. Very easy to work with. Accommodating to our changing schedule More

by lorraine.lefever
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Clegg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2024 -

Silko Volkswagen of Easton responded

Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with our team here at Silko VW. Our goal is to create a friendly and low-pressure environment, so it's great to know we met that for you. We appreciate your kind words and are glad we could accommodate your schedule. If you need anything else, just let us know! Enjoy your new ride! 🚗✨

1
...
4
5
6
...
31