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Silsbee Toyota

Silsbee, TX

4.9
1,510 Reviews

1396 Highway 327 East

Silsbee, TX

77656

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Showing 1,510 reviews

June 18, 2020

We had a wonderful experience and Tracy was amazing!! I would highly recommend Silsbee toyota and Tracy! We love our purchase! They made is easy. More

by Jennifer
Recommend Dealer
Yes
Employees Worked With
Tracy Poland
Jun 21, 2020 -

Silsbee Toyota responded

Hey Jennifer! Thanks so much for your kind words. We agree, Tracy is pretty amazing. Congratulations on your new ride, and thanks again for your business!

June 18, 2020

Great speedy service...love their service dept they got me in fast and got me out even quicker. Awesome service dept to deal with on a regular basis More

by K5JEP3
Recommend Dealer
Yes
Employees Worked With
Jessie Bier, Amanda Jordan
June 18, 2020

Service diagnostic was reasonably quick . estimarlte for repair was super inflated. Did repairs in 2.5 hours for $350 in parts using OEM parts. Can not justify book rate on this repair. More

by SPONSLERERIC
Recommend Dealer
No
Employees Worked With
Jessie Bier
Jun 19, 2020 -

Silsbee Toyota responded

Thank you for sharing your thoughts, and we're sorry to hear you feel that way! We use Prodemand and Alldata for our labor guides. These are the posted labor allowances that most legitimate repair facilities use. We also use genuine Toyota parts on our repairs. After market parts may be less money, but they do not have the global warranty that Toyota provides. That warranty means we stand by that work, as we will if you need any assistance in the future. -Jim Shirey, Service Manager 409-895-3747

June 18, 2020

Thank you so much for helping me make a deal the Rav4 2013,Very helpfull and professional.Thank you Tracy for working so hard.Appreciative. More

by lmtleblanc
Recommend Dealer
Yes
Employees Worked With
Joe Nallie, thank you for your help., Tracy Poland, Heath Mitchell
Jun 21, 2020 -

Silsbee Toyota responded

Thank you for sharing your experience! It’s good to hear Tracy and Joe took good care of you. Congratulations on your new-to-you RAV, and we look forward to seeing you again next time!

June 18, 2020

No Pressure Deal Tracy took care of my Parents who are 83 and 75. I could not accompany them in the search but she assured me they were in good hands. My Dad said the More

by scottie.jeffcoats
Recommend Dealer
Yes
Employees Worked With
Tony Vega, Tracy Poland
Jun 21, 2020 -

Silsbee Toyota responded

Thanks for sharing your family’s experience! It’s great to hear you feel comfortable trusting us to take care of your parents. That’s certainly high praise. Congratulations to them, and thanks for your business!

June 18, 2020

Great experience working with salesperson Tracy Poland. Very satisfied with smooth purchase process. Our recommendations are with this dealership. We love our New Rav4 limited. Thank you! More

by rockdaddy106
Recommend Dealer
Yes
Employees Worked With
Ben Burla, Tracy Poland, Jim Shirey, Heath Mitchell
Jun 21, 2020 -

Silsbee Toyota responded

Thanks so much for sharing your thoughts! It’s great to hear our people took good care of you. Congratulations on your new RAV, and we look forward to working with you in the future!

June 14, 2020

Have dealt with Ben before and as then was pleased this time around with his care and straightforwardness. He is easy to work with and doesn't act like your typical car salesman. More

by Cains
Recommend Dealer
Yes
Employees Worked With
Ben Burla
Jun 21, 2020 -

Silsbee Toyota responded

Thanks for sharing your experience! We pride ourselves on not being ‘typical,’ and it’s great to hear you agree. Thanks for your repeat business, and congratulations on your new ride!

June 13, 2020

My wife and I have never had a car by buying experience this good. I would recommend being to anyone for a new or used car More

by agzip1
Recommend Dealer
Yes
Employees Worked With
Ben Burla
Jun 21, 2020 -

Silsbee Toyota responded

Wow, high praise! Thanks so much for sharing your experience. We’re glad to hear Ben raised the bar. Congratulations on your new vehicle, and we look forward to seeing you again next time!

June 13, 2020

Very friendly and extremely easy to work with. The buying process was easy and a smooth process overall. Would highly recommend!! Love my new truck. More

by Jimmydavis53
Recommend Dealer
Yes
Employees Worked With
Ben Burla
Jun 21, 2020 -

Silsbee Toyota responded

Jimmy, thanks for sharing your experience! It’s great to hear that everything went smoothly. Congratulations on your new vehicle, and thanks again for your business!

June 13, 2020

Great experience with Silsbee Toyota. Ben was great.. very helpful and knowledgeable. I would definitely recommend Silsbee Toyota to anyone and would do business with them again! More

by Kcs5689
Recommend Dealer
Yes
Employees Worked With
Ben Burla
Jun 21, 2020 -

Silsbee Toyota responded

Thanks so much for sharing your experience! We’re glad to hear everything went so well. Congratulations on your new vehicle, and thanks again for your business!

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