Silsbee Toyota

No Pressure I dealt with Jason Elmore a young professional salesman, he responded quickly and professionally to all my requests. Jason was very knowledgeable abou I dealt with Jason Elmore a young professional salesman, he responded quickly and professionally to all my requests. Jason was very knowledgeable about the vehicle and he treated us with respect. The dealership did not pressure us into buying, they basically just asked what would it take to make the sale and if they couldn't do it they would state how close they could get. If the figures were not acceptable no hard feelings on either side, but price was agreeable and sale was made. More

Wonderful car buying experience with Tracy! I decided it was time to trading in my Toyota 4runner for a new Highlander, car buying is not something I have ever enjoyed, but Tracy Poland immediat I decided it was time to trading in my Toyota 4runner for a new Highlander, car buying is not something I have ever enjoyed, but Tracy Poland immediately put me at ease by her very friendly manor. I was treated with respect, she was extremely helpful, knowledgeable, and no high pressure sales pitch. She listened to everything I said, and helped me find just the right vehicle. She showed me everything about my new car, and helped me set up all the new features. She and Ben Burla followed me home and help set up my garage door remote, which was far beyond what most salespeople would do. I highly recommend going to Tracy Poland at Silsbee Toyota, for anyone who is shopping around for a new car. More

Friendly and helpful. Great first time. My needs were accommodated greatly, and the dealership made my first vehicle purchase super easy and fun! It was nice for someone to work with me and My needs were accommodated greatly, and the dealership made my first vehicle purchase super easy and fun! It was nice for someone to work with me and work in my favor! More

Sales women patty was great Patt was great and helped us get in to something we love.. I will recommend silsbee Toyota and Patty. We appreciate yall so much Thanks Patt was great and helped us get in to something we love.. I will recommend silsbee Toyota and Patty. We appreciate yall so much Thanks More

Attitude black Toyota Camry 2015 with relatively High mileag I had a GOOD exeperience dealing with the sale representatives (Ms. Patty and Mr. Jason). Both of them were amazing!! However, I felt like more could I had a GOOD exeperience dealing with the sale representatives (Ms. Patty and Mr. Jason). Both of them were amazing!! However, I felt like more could have been done on the upper managerial level. The car was somewhat overpriced for a used vehicle. Have I not had my back against the wall, i would have not purchased it. Time permitted, I'd have certainly found a better deal somewhere . The purchased vehicle had a relatively high mileage compared to the vehicle's year. Stains on the bumper were very noticeable. Looked like car ignition key would be an issue down the road. Those were the few items i noticed and brought to the upper management attention via Patty and Jason hoping something would be done. Nonetheless, nothing was done pricewise. Also, manager should make sure to add up/ run his numbers correctly as this litteraly impacted the time to conclude the deal in a timely manner. Drive out price was listed incorrectly and this made me request an additional amount on the approved loan. Also, please give buyers options to choose when it comes to some extra stuff. Etching and other fees were added. when I said i would like them to be removed because i don't need them, the answer i got was "that's our policy". Why adding such an option/feature on a used vehicle and make the customer pay for it ? Something needs to be done at that level. One last note, do not insist to finance a customer who already have his/her own financing option available. I think that's unethical. I hope this feedback will serve as a means to improve Silsbee managerial aspect. Yours Sincerely More

Good business For a first time buyer Ive had an excellent experience. Had been given a full run down on how the truck works and a tour of the dealership for when I For a first time buyer Ive had an excellent experience. Had been given a full run down on how the truck works and a tour of the dealership for when I come back to get maintenance and work done on the truck. Im a satisfied customer. More

Great service Great deals and friendly service. Gets you into the vehicle of your liken. Great customer service.i would use this dealer for future buys. Great local Great deals and friendly service. Gets you into the vehicle of your liken. Great customer service.i would use this dealer for future buys. Great local dealership. More

great customer service Loved my experience at Silsbee Toyota. The process was quick, painless, and I feel like I received the best deal possible. Ben was easy to talk to and Loved my experience at Silsbee Toyota. The process was quick, painless, and I feel like I received the best deal possible. Ben was easy to talk to and I drove away extremely happy with my purchase. More

They got the job done! That is a FACT I gave this dealership 5 star rating BECAUSE they done what they said they was going do bottom line. The only complaint I have is telling people when I gave this dealership 5 star rating BECAUSE they done what they said they was going do bottom line. The only complaint I have is telling people when the note they want to be to INCLUDE the warranties and other add ons that's it. More

Amazing Experience Ben and the financial team really went above and beyond to get us in the truck we wanted. Couldn't be happier. We HIGHLY recommend Ben at Silsbee Toyo Ben and the financial team really went above and beyond to get us in the truck we wanted. Couldn't be happier. We HIGHLY recommend Ben at Silsbee Toyota and will be doing business with them again in the future. More