Silsbee Toyota

I give it a ten because they do their best to trying to help you no matter is not the outcome that the other side said and then is different when you need to used your insurance that they sale you when you help you no matter is not the outcome that the other side said and then is different when you need to used your insurance that they sale you when you buy your vehicle and I know Lisa Butler tried her best and she is a excellence customer service. I do give her one hundred percent. But Toyota products I give them a zero because they deceive you and always tried to keep your money and expend more. But this is about Silsbee Toyota I am happy with the dedication and the professionalism of Lisa Butler and she is the best also those that are behind in service too. Thank you More

Usual excellent service with friendly attitude and professional results. Highly recommend using their service department; and, any other department there. professional results. Highly recommend using their service department; and, any other department there. More

Everyone was very professional , courtesy, attentive, respectful, polite, friendly and ready to help us with our purchase. respectful, polite, friendly and ready to help us with our purchase. More

Thank you so much Todd you was AMAZING at your job ❤️ in GOD PLANS I'll see you in 6 months GOD PLANS I'll see you in 6 months More

Silsbee Toyota has got some really great people there they are very nice and helpful they are very nice and helpful More

Check in was friendly and quick with Lisa. Pleasant area to wait for service. I would like to see them improve the service timeframe. Another customer told me they waited a long time past the Pleasant area to wait for service. I would like to see them improve the service timeframe. Another customer told me they waited a long time past the time they were told also. I’m not sure that the workers use their time wisely in the actual service area. Check out was quick and easy. If time improves, I’ll give a score of 5 stars. More

Tracy was extremely knowledgeable of the sales and purchase process. She was extremely helpful. The sales manager got me the lowest rate for my 48 month loan. purchase process. She was extremely helpful. The sales manager got me the lowest rate for my 48 month loan. More

Disappointed that restoration of headlights were not that great but I still had to pay full price….would not recommend for this process at your dealership great but I still had to pay full price….would not recommend for this process at your dealership More

Did work needed, in an efficient timely manner. The waiting area was clean and with plenty of refreshments. The waiting area was clean and with plenty of refreshments. More

I’m very happy with my purchase, I did an online application and submitted all the necessary information, Mr Todd Trahan had everything ready ,car cleaned and gas tank full, it took maybe 45 minute application and submitted all the necessary information, Mr Todd Trahan had everything ready ,car cleaned and gas tank full, it took maybe 45 minutes to complete the deal 👏🏽👏🏽👏🏽 More