Silsbee Toyota - Service Center

Lisa was so helpful with getting me started with the Toyota Care plan. She was very knowledgable about the plan, and let me know how it works, and the potential savings it can provide for oil changes, a Toyota Care plan. She was very knowledgable about the plan, and let me know how it works, and the potential savings it can provide for oil changes, and car rotations. More

Always excellent customer service. Walter and James are always great to work with on the sales floor. Lisa and the entire service dept is top notch. They always give you that hometo Walter and James are always great to work with on the sales floor. Lisa and the entire service dept is top notch. They always give you that hometown small business feeling. I made a mistake and bought my last truck from somewhere else only because Silsbee did not have the trim I was looking at. However, even though I bought it elsewhere Walter and James made sure that the "after sell" stuff like getting my 2nd key fob got taken care of 10 times faster than the dealership which sold me the truck. I will not make the mistake of buying my Toyotas anywhere else ever again!!! More

They are friendly and helpful on any questions. They take care of issues you have dealing with maintenance and setting up scheduled appointments . They take care of issues you have dealing with maintenance and setting up scheduled appointments . More

The service visit was quick and easy. I had my tires rotated and the work was done well. I had my tires rotated and the work was done well. More

Silsbee Toyota is the best dealership that I have been associated with. Their service department is “A1”. associated with. Their service department is “A1”. More

Great service great folks great car great dealership great salesman great mechanic, if you don't quit sending surveys I will go somewhere else great salesman great mechanic, if you don't quit sending surveys I will go somewhere else More

Set appointment and when I arrived was greeted with friendly smile. My truck was fixed under warranty , job was done well and in timely manner. friendly smile. My truck was fixed under warranty , job was done well and in timely manner. More

Seems they did a good job. I was surprised it took 3 hours, even though I had an appointment. I was surprised it took 3 hours, even though I had an appointment. More

Went in for tire rotation, that took over an hour. Went home thought I smelled oil but dismissed it later after driving to Deridder and back opened the hood to find that the oil cap in the engine was Went home thought I smelled oil but dismissed it later after driving to Deridder and back opened the hood to find that the oil cap in the engine was missing and oil was all over the engine and inside of hood. Bought replacement cap and oil called service they are going to clean the engine and hopefully reimburse me. More

Love my experience with Tim Fuller. He was a great salesmen. And was quick and efficient. Sales dept in general is good. Had my truck serviced and the service dept was great. He was a great salesmen. And was quick and efficient. Sales dept in general is good. Had my truck serviced and the service dept was great. More