About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back
Write a review

Silva Ford

1.0

2 Lifetime Reviews

200 S Madera Ave, Madera, California 93637 Directions
Sales: (559) 674-6771

Is this your dealership?

...and take advantage of all we have to offer with our Certified Dealership Program.

2 Reviews of Silva Ford

Sort by Write a review
March 30, 2017

"Poor service department"

- John/Patti

We bought our truck from Silva 4 yrs ago. We have had good experiences until recently. The service department did not have us set up for our appt. After arriving at 7:30 AM, it took until 4:00 PM to finally have the oil and filters changed. They also checked lights that were on the dash. For that we were charged nearly $800.00 dollars when the quote we had was $173.00. That was the last trip we will make there. I will never buy another vehicle from them. We called and wanted to have this unfair amount refunded, however, the money was more important than having a repeat customer. I thought they were the exception to the reputation car dealers have, but Silva Ford is one of the worst. They can not be trusted and do not care about their customers or their reputation.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Tim
July 15, 2015

"Dealer Has A Funny Way Of Not Selling Cars..."

- Coulda'beenaneasySale

There is a 'make an offer' box that you fill out, send it in and presumably receive an answer on their website. What happened instead, was a manager gave a reply like so: "My name is Greg Renwick and I am the internet sales manager here at Silva Ford in Madera. I received your offer on the limited edition Mustang GT. The best I can do is at MSRP of 48,190. Plus tax and lisc. ( No dealer mark up) When would like to come in to look at The Mustang." First the price of the car in question is already at listed at $48,190 - why bother with a 'make an offer' form if the dealer has no intention of using it at all, or honoring it for the customer. Second, the vehicle was manufactured (and probably sitting on the lot) about 6 months ago. Not exactly what you would call a hot seller, in fact it is just the opposite. You would think that someone coming along, stating that they have the money and are ready to purchase and then giving an offer - would get the dealership excited about getting the car out the door and receive some sort of price reduction, even a little one - not so. This without driving it, bantering back and forth for an hour or more, or taking a day or two. In other words, a sure seller. This would have saved the dealer a couple of hours at least. There are easily over a hundred of these 'limited' vehicles for sale on the internet and they happen to be very slow sellers, 'duds' - otherwise they would have sold out immediately, instead of just sitting around for a half year or more at various lots around the U.S.A. I even mentioned how another place had priced the same exact vehicle $1500 less, it would mean driving a bit farther, but I would drive a little more to save that much money. He wouldn't even give me the courtesy of answering my reply, asking why I should purchase at his dealership and not another, Yes, I gave him another chance to sell me the car. He appears to not care much about making a 'quick buck'. I like how Mr. Renwick is so sure of himself and how he must have a such 'hot' car in his possession - that I just can't wait to come in to drive it and then buy it; this after he almost totally disregarded my original email and then basically told me he isn't going to change the price one penny (in so many words), or try to come to some sort of middle ground, between my offer and the original price. Looks like someone else is going to get an easy sale. (The reason I decided to write this long review, is because this place isn't the only one with an unorthodox method of not selling cars, unfortunately there are quite a few other places that too are lazy, they don't even want to put in a minimal effort to make an easy sale). Some (not all) of the laziest people that I have ever met in my lifetime, happen to be car salesmen/women. Why? They also turn down easy money for reasons only they know. This surely would make an interesting study of human intelligence; or the lack of it.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Internet Mgr. Greg Renwick
1
1 - 2 of 2 results