Rich was on the GMC side and when he went to the Chevy side , I was not going to let him go without a fight... thankfully, they said he could still handle me , they didn't mind. Its all under the same umbrella after all. Rich is always an advocate for the customer. USMC guys only know how to do something one way , and that is the right way. I had to cut his "sirs" down via text but that didn't stop his polite and buoyant temperament. Yes, I pull the sarcasm out of anyone if they have it , so don't think of that as a normal thing, some like to be very serious at every question .. and I saw him handle customers of all kinds the same way : The way those customers liked to be handled. Anyway what you really want to know is how he suggested I get alignment , that I wasn't interested in it with tires, and he found a free coupon to get me that alignment free. I also didn't want to spend on the tires the price they quoted, it was just a little higher than my guy on the same model... so they matched that too. What dealer service has negotiable pricing!? What is this 2019? oh, it actually might be, finally.
Lastly, he also saw that my "fit and finish" requests were met even though we're just past the first year.. ... I had a door kind of sitting off angle ever so slightly , and some weather stripping riding up ... So he got those fixed under the warranty with no problems or hangups.
Also had the loaner car which was essential since I drive 100+ miles per day with my work. Chevy Cruise, great mileage, really not so great seats. You'll feel it. That should be the slogan. Chevy Cruise, oh You'll Feel It. Tomorrow.
Anyway I'm sorry you won't get back those seconds I just stole from you by reading this, but I wish you all peace, love and granola .