Simi Valley Chrysler Jeep Dodge Ram

The worst dealership ever. Don’t buy a car here. I bought a 2018 Dodge Charger a couple of months ago from Jesus. Since I purchased this car at night I didn’t notice the p Don’t buy a car here. I bought a 2018 Dodge Charger a couple of months ago from Jesus. Since I purchased this car at night I didn’t notice the paint chips and scratches and the car had to go to the body shop. The day after purchasing the brakes squeaked horribly and the tires clicked when turning either direction. There was also a huge gouge in the glove compartment. They put me in a rental for a week to fix these. When I got the car back the tire pressure light went on and I noticed a light on the front passenger door didn’t work. They put me in another rental to fix these problems. When I got the car back I saw the light hadn’t been fixed at all. I went back to the dealership to tell them and they had the mechanic come out so I can show him which light I was talking about. The mechanic said “Don’t you want to replace the door panels first? This is the car with the broken door panels isn’t it?” I looked and the door panel and YES it was broken. Nobody told me? Nobody fixed it? They obviously knew. I told them this car is a xxx and I want it replaced with the same exact make/model. Nobody should be dealing with this with a new car. The manager told me I beed a lemon law attorney and he’s not swapping it out without charging me for it. Really?? I went back to the service department and told them to call me when they have all the door panels and lights and I’d bring it back in to get replaced - even though pissed off to be driving a brand new Frankenstein’s Monster car. It’s now been 3 weeks and nobody’s called me or anything. I’ll be driving back down their again to remind them I exist and figured I’d post this here first. ***UPDATE - 2 months and a week later... they still haven't fixed my car. More

Service Department Thank you San Navar and Dean Heller for your time and efforts! Awesome customer service and top notch Tech service on my Jeep! Really appreciate your Thank you San Navar and Dean Heller for your time and efforts! Awesome customer service and top notch Tech service on my Jeep! Really appreciate your help! More

friendly, great buy good service, quick checkout, very professional while still being nice. got me in and out with very little delay or angst. I enjoyed the experience. good service, quick checkout, very professional while still being nice. got me in and out with very little delay or angst. I enjoyed the experience. More

Service department This was the worst automotive service experience I ever had. I made an apt for a recall on my 2014 Jeep Patriot and to service an engine light that wa This was the worst automotive service experience I ever had. I made an apt for a recall on my 2014 Jeep Patriot and to service an engine light that was diagnosed as an evap leak. I dropped my car off at 8am, did not receive any calls or updates throughout the entire day and finally called at 4pm. I received a call back at 4:40pm stating they could not locate the leak and had not started working on the recall. Almost 9 hours went by before I was given any updates. Kevin (service rep) said they would need to keep the vehicle another day to hopefully complete the work. I said I would need to reschedule as I needed my car for work the next day and would have to make an apt on a Saturday. Kevin said when I arrived to pick up my vehicle, he would look at the tech's upcoming schedules so we could schedule the next apt on a Saturday. When I arrived, I was told Kevin was gone for the day and would have to call back to make an apt. The service dept had 9 hours to locate an evap leak and check for a seatbelt recall, neither of these were completed. The lack of communication, poor customer service and no consideration of their consumers time are reasons I will never be taking my vehicle to the Simi Valley location again. The next day, I contacted West Valley Chrysler Jeep and spoke to a friendly service rep who confirmed they had the recall parts needed and guaranteed they had a tech to prioritize servicing my vehicle the day of my apt. More

Great experience Very pleased with the great customer care and service at this dealership. I recently purchased my Jeep here and I couldnt ask for a better and smooth Very pleased with the great customer care and service at this dealership. I recently purchased my Jeep here and I couldnt ask for a better and smoother process. Art Kupelian and his team really took care of me. Straight forward, honest, efficient and fast! Very professional! I would highly recommend them. More

Sneaky They ran my credit 3 times without asking.. Great service but I wouldn't trust them.. They were really nice people but that's it..better prices at oth They ran my credit 3 times without asking.. Great service but I wouldn't trust them.. They were really nice people but that's it..better prices at other dealership More

Best experience with a dealer Look ... I have gotten so many cars , and dealing with dealerships can sometimes be hard .. and take forever just to get any answers . But here at Sim Look ... I have gotten so many cars , and dealing with dealerships can sometimes be hard .. and take forever just to get any answers . But here at Simi Valley Chrysler Jeep dodge and ram , it was the best experience Ever ... # 1 if you need any help , first talk to Art Kupelian he not only helped but was able to get me a deal in less than 24hrs. I texted him with my deal and what I needed and how I needed it done , and then next morning I got a message from him saying he should hear something soon and within an hour I got a call saying there was an approval and when my wife and I got there it took less than 2 hours and we were out .. I love this place and for my first time there , they gave the best impression.. thank you Simi Valley CJDR More