Simi Valley Ford

Front End Alignment I brought my 2019 F350 King Rancher in for its first oil change that had just under 10,000 miles. Mark recommended to rotate the tires and I said ok. I brought my 2019 F350 King Rancher in for its first oil change that had just under 10,000 miles. Mark recommended to rotate the tires and I said ok. Later that day I pick up my truck and drove for a few minutes and noticed that the Alignment was off. I call Mark right away and told him. He said when rotating tires and the ware of then can cause the Alignment to be off. I ask if he had balance them and he said it wasn't necessary. I think he should have ask me if I wanted them balance because I always have my tires balance on every rotation. Furthermore he should have had the truck road tested to check the Alignment. This should be a standard procedure. So the way I see it this is a management problem and the manager is not doing his job. So I had to bring my truck in for the Alignment plus I ask mark to look at my instrument panel, have a problem with the trip and trailer gage on May 2nd and I had a 12:30 appointment. Around 4 o'clock that day I get a call from Mark that they couldn't get to my Alignment and couldn't fix the trip and trailer gage, another management problem. More

Great service team. I regularly service my Ford and they have consistently done a great job and are quick to get me in and out. A fab team ! I regularly service my Ford and they have consistently done a great job and are quick to get me in and out. A fab team ! More

The Service Mgrs are great! I had my 2 Fusions serviced - it was time for it. The Service Mgrs are great! I always enjoy talking to Mark & Carmen as they always explain what ne I had my 2 Fusions serviced - it was time for it. The Service Mgrs are great! I always enjoy talking to Mark & Carmen as they always explain what needs to be done & how much it will cost. More

No Hassle experience I have shopped other Ford dealers over the years and I always find it uncomfortable because I feel like I’m being stalked. No so here. Enjoyable and I have shopped other Ford dealers over the years and I always find it uncomfortable because I feel like I’m being stalked. No so here. Enjoyable and informative visits. In particular, the sales people on this transaction were very professional and respectful. My wife and I both noticed that hey never spoke negative of the other dealerships we visited, which is unusual at best. The end result was that we are satisfied with a good deal and the process from end to end was well done. More

Service Dept. I think that your service dept. makes or breaks you service. That is why I came to your dealership. I bought my car at Galpin (because my grandson w I think that your service dept. makes or breaks you service. That is why I came to your dealership. I bought my car at Galpin (because my grandson worker there)and took it back for one small thing and was very upset on how I was treated. Keith Spomer is my service man from the get go. If he is not working the day I need something I wait for him to return to work and I believe in building a relationship with my go to person. I also have had with Debbie if I had any great big questions or concerns. Both of the people who work for you are WONDERFUL examples of customer service. More

Great people to deal with I found my new vehicle on line at Simi Valley Ford. I had been looking for a used Subaru Forester and they had a 2011 with 169,000 miles on it. They I found my new vehicle on line at Simi Valley Ford. I had been looking for a used Subaru Forester and they had a 2011 with 169,000 miles on it. They kept on asking if I knew how many miles it had on it. My husband and I are now a two-Subaru family - he drives a 1998 Forester and, of course, I get the 2011 in beautiful Paprika Red Pearl. The vehicle turned out to be in beautiful condition and I was thrilled. Their pricing was excellent. All the salesmen were great including the manager. I would highly recommend this dealership if you are looking for a new Ford or a used car. More

accommodating and helpful My Escape had to have a recall repair recently. Kevin scheduled and rescheduled my appointment without any problems always returning my calls. He also My Escape had to have a recall repair recently. Kevin scheduled and rescheduled my appointment without any problems always returning my calls. He also did the same for my husband who needed repairs on his 1997 Thunderbird. My husband called him numerous times regarding this and he always was courteous and helpful. More

Worst Dealership and Management If you consider purchasing a vehicle here, go get yourself checked out by a professional because there is something wrong with you. Wanted to get a ne If you consider purchasing a vehicle here, go get yourself checked out by a professional because there is something wrong with you. Wanted to get a new lease had communication back in April with them advised what I was looking for and then they stopped communicating and even left them a message and no return call. Take I have a current lease with them and this sale would be a lay down, but because this piece of crap dealership decided they didn't want to do any work the put lost sale in system, so the scrum bag GM Tony advises. When I go on website and chat to associate wondering why I haven't been contacted it wasn't more than 5 minutes when I get an email from Henry Ford about this. Then not 5 minutes later another one from Henry statin after further discovery that it's our fault that we didn't respond but we did and I provided the proof and didn't hear from Henry until after I emailed the owner. Henry is so arrogant and blamed us for their mistake and mess up. Henry is a piece if sh.t lying xxxxxxx so we go back and forth with xxxxxxx GM Tony and end up getting fusion energi from another dealer and did it all online. Asked for apology from Henry Ford and GM said he would, but never did so this dealership promotes bullying of customers, disrespectful treatment of customers, and they just out right like and the biggest offender who tells them to do this is the owner Larry Hibbler. They have never heard of customer service. Warning stay the F away from here or you will get screwed 28 different ways. More

Honest, Friendly & Like Family The title of my review says it all, when speaking about John Chapel and Henry Ford. We have purchased several vehicles from Simi Valley Ford. Each t The title of my review says it all, when speaking about John Chapel and Henry Ford. We have purchased several vehicles from Simi Valley Ford. Each time, we will only work with John and Henry ...no exceptions (and they know this). They are both excellent to work with. They are patient, kind and always make the best deal for us. They both offer advice on any questions/concerns we have - well after we purchased a vehicle. In fact, we stop in just to say hello! We have our dream team at Simi Valley Ford...John Chapel and Henry Ford. Thanks guys! More

Every time I need to go there it is a joke. The service is terrible. If I need to go there it takes them forever to do recalls of their own cars. You get a rental for 1 day and they take seve The service is terrible. If I need to go there it takes them forever to do recalls of their own cars. You get a rental for 1 day and they take several days to do the work. I dont get answers or on the status of the work. I don't think the service dept knows what they are doing. And don't buy a car there believe me you get treated like a second class person. I go to TO and it is like night and day with sales and service. Better deals also. More