Toyota of Simi Valley - Service Center

Service was outstanding! Kevin and the rest of the staff communicate's very well they even sent a video of the truck. I bought the truck there and plan to keep using them! Kevin and the rest of the staff communicate's very well they even sent a video of the truck. I bought the truck there and plan to keep using them! More

Was there for 25k minor service. Took 4 hrs to complete. When I told the technician that I wanted my car back, had to go. My car hadn’t been touch 4 hours later. He said to give Took 4 hrs to complete. When I told the technician that I wanted my car back, had to go. My car hadn’t been touch 4 hours later. He said to give him 5 minutes and then he brought my car to the front. He said it was ready. It’s making believe that nothing was done because I never got service status notifications.and my car was brought to the front when I asked for it. Seems that my car was never worked on. I didn’t get any paperwork showing proof of what was done! More

I have an extended warranty on my vehicle, 10 years 100,000 miles. When I went to pick up my car nothing was addressed except for a paint recall. Remarks on my invoice stated I was out of warranty. Com 100,000 miles. When I went to pick up my car nothing was addressed except for a paint recall. Remarks on my invoice stated I was out of warranty. Communication between my service advisor and myself is very limited! An email was sent to the service manager by the receptionist because of no response from my service advisor. No response by him either. My car is at the body shop now because of the paint recall and one of my original issues is being addressed. The other issue of my headlights discoloring from the inside of the casing is not covered. I called the extended warranty dept. at Toyota and talked with someone there and was informed if it was a problem from the hologen lights it should be covered as an electrical problem and he would not have a problem covering it. Waiting for the return of my car. More

Honestly a pain free experience. We worked with Dustin through email and dialed in our offer including appointment time to come check out the car. In person, we knocked out paperwork We worked with Dustin through email and dialed in our offer including appointment time to come check out the car. In person, we knocked out paperwork and left with the car in only an hour or so. Everyone was very informative and straightforward with us. Definitely recommend Simi Valley! More

Tried to get me to pay 800 dollars for a “4yr car service.” My car was fully serviced a year ago as I had bought it from a dealership then. Got an oil change & charged me for full inspection & flush service.” My car was fully serviced a year ago as I had bought it from a dealership then. Got an oil change & charged me for full inspection & flush on top of $200 just to look at my car & tell me there was rodent damage - quoted 8k for a replacement engine harness that had minor damage. More

Excellent Service! I went in with no appointment and I was treated right away. Thanks for all you do I went in with no appointment and I was treated right away. Thanks for all you do More

Joey was awesome i hope he sticks around. Not pushy, great customer service will he back to have more work completed because of him and his great attitude. Shout out to Technician as well kee Not pushy, great customer service will he back to have more work completed because of him and his great attitude. Shout out to Technician as well keeping me in loop. Great team Effort by all More

I like that they didn’t push air filters on me like Oxnard dealer ship did. Simi said they would monitor my filters and check them at my next service. Makes me feel like I can trust you. Thank you Oxnard dealer ship did. Simi said they would monitor my filters and check them at my next service. Makes me feel like I can trust you. Thank you More

This dealer is excellent and professional. They can work on almost any brand of car. I week after I bought my used car I started having a problem, i call any they took me in the same day and f They can work on almost any brand of car. I week after I bought my used car I started having a problem, i call any they took me in the same day and fixed my problems with a smile. More

The service here is usually great … but my service advisor Oscar Robles , who I’ve used for the very first time was not very good … He doesn’t smile , acts very serious and acted short tempered and advisor Oscar Robles , who I’ve used for the very first time was not very good … He doesn’t smile , acts very serious and acted short tempered and impatient after I declined further service … he still charged me a diagnostic fee of 200$ after I told I him that I will be back for the recommended service . I couldn’t get it all done on the same day because the car I was servicing was my mom’s vehicle and the recommended services would’ve added up to about 800$ . I needed her green light first before making any decisions … but nevertheless, Oscar doesn’t radiate kindness and comes off as very dry and to me unprofessional … I’ve been in customer service for over 25 years, which I believe qualifies me for making such a statement … Two days later now I’m back at the dealership and decided to go for Rob Osborne , who is super nice , smiles, is courteous and is very good at giving great customer service … My mother even wants to buy a brand new vehicle from this dealership .., but one thing is clear … I will never go back to Ocarina Robles again… More