Toyota of Simi Valley - Service Center

Serviced a Camry, but paid like it was a Ferrari. Brought my Camry in for some "recall" work, and asked them to check out an intermittent power window on front passenger side. It would get stuck in t Brought my Camry in for some "recall" work, and asked them to check out an intermittent power window on front passenger side. It would get stuck in the down position, but eventually go up after several pulls on the window switch. They said it would cost $125 to troubleshoot and do the estimate, that $125 can be used towards the repair cost. The estimate to replace the window motor was $706 ($392 for part and $315 for labor). I thought this was high, but agreed. After that work was done, I then received a call saying that the technician thinks that the motor failed because of a fault of the "Master Switch" . He also stated that if the Master switch is not replaced they would not warranty the original work, and I would be back at square one. The cost for the Master Switch was quoted at $430. So now they had me in a precarious position. I felt as if I was being extorted. I was in too deep to take a chance and walk away with no guarantee on the work already paid for, so I reluctantly agreed. Total cost to fix an intermittent window was about $1,100. Does that sound reasonable? Sorry, not to me. I did some research on the same OEM parts they used, same part number, build to same spec, same part. Turns out the Motor assembly they charged me $391 for, I could get (online/Rockauto.com) for $75, and the $430 master switch I could get for $155. So, they charged me over $800 for $230 worth of parts. I understand a "dealer mark-up", but a 350% markup cannot possibly be justified in my book. Or, is this just a case of the Service Personnel pushing unnecessary labor and overly inflated part prices to reap in greater commissions? I own 2 Camry's, one was purchased at this dealership. Needless to say, I will not be returning for a new car, nor will I let them perform any repairs or maintenance of my vehicles. I am even considering not going back for warranty service. Shame on me for not doing my homework earlier and listening to my instincts. Shame on them for threatening no warranty unless additional repairs were done (whether they were needed or not), and marking up part prices to ridiculous levels. $1,100 to fix an intermittent window, really? This is a Toyota not a Ferrari!!!! Bottom line, beware of their service department and verify/validate what they are trying to sell you. Question everything! More

Waste of time My first and last experience with DCH Toyota of Simi Valley. I've called 4 times in 4 hours to get the status of my car's repair. Just a simple igniti My first and last experience with DCH Toyota of Simi Valley. I've called 4 times in 4 hours to get the status of my car's repair. Just a simple ignition switch. Finally had to call the Service Manager to get his staff to return my car. Go to Hammer in the Valley or anywhere other than this place! More

Terrible service I purchased a truck there and took it for service because it's free for so many months. My son needed an oil change so I suggested he go there and he I purchased a truck there and took it for service because it's free for so many months. My son needed an oil change so I suggested he go there and he also asked them to check the A/C and a check engine light. They gave him a $3000 estimate on a 1997 car that might be worth $1500. So he declined and just wanted the oil change so they hit him up with a bill over $300 . I called and asked what was up with this and she said that's what the inspection cost. They also said the car had " major " oil leak. The car parks on my driveway and I see no oil leakage. I told her that this was outrageous and she never flinched , that's what it is and she wouldn't consider giving a potential future customer a break. Well I nor my family will Ever spend another penny at DHC Toyota Simi Valley. And I will tell everyone I know how they treat customers and not to go there. My son is a young college student that works part time and is saving for a new car , well he won't be getting it there. They scam a young kid and when you call them on it they couldn't care less. Well they made $300 today but in the long run they lost money. I still have free service but I will pay for it elsewhere before I would go there again. More

Terrible experience at the Similar Valley location Chad Smith is the worst Toyota representative I have dealt with since I have owned a Toyota back in 2006. Would never visit or recommend this service Chad Smith is the worst Toyota representative I have dealt with since I have owned a Toyota back in 2006. Would never visit or recommend this service center to anybody. He was extremely rude and refused to honor the gift certificates without giving any valid reason. The car was dirty and the carpet had shoe marks when handed back. He raised his voice in front of my 6yr old and did not have the courtesy to even apologize after I mentioned that his tone was not appropriate and he was rude. More

Bad, bad review for parts department This is a review of the parts department. I purchased my 2014 Toyota Avalon in November. Costco offers a 50% coupon off parts and/or service up to $ This is a review of the parts department. I purchased my 2014 Toyota Avalon in November. Costco offers a 50% coupon off parts and/or service up to $200 for going through them. When I attempted to use this coupon in December to purchase illuminated door sills I was refused. I was told by the parts manager they since they are running a 20% off parts I could not use the coupon (although the coupon clearly states you simply cannot COMBINE discounts). I was told to return in January. Today I went in again. The 20% sign was still up and I imagine it is always there. Again there was a lot of time spent verifying the coupon. After checking with a manager I was then told the price of the part had gone up and they would ONLY charge me $200.00. That, of course, would mean this item retails for $400.00. I questioned them but in the end decided to purchase the item. Then I was directed to the service department to get a price for installation. After someone chasing after about five different people I was quoted $390.00 for installation only. REALLY!!! After leaving I quickly called Thousand Oaks Toyota. They quoted the part at $299.00 which I later determined is the retail price for this item. They also quoted me $125.00 for install. Let's see ... that is $175.00 LESS than DCH quoted me with my coupon. This is nothing more than a scam and a rip off. I returned to DCH, cancelled my order and got a refund. I advised them to never go into their lunch room and start complaining about government dishonesty and being ripped off because DCH contributes to the same culture that creates angry, disgruntled citizens by their dishonesty. I came home. Purchased the part on line for $245.00 with shipping and will have a body shop install it. I don't care if I paid more because I would never give DCH the satisfaction of getting any money from me in this manner. Recommendation. yeah...don't buy parts from DCH. Shop around, dealers, body shops, on line, anywhere but DCH. And if this is indicative of the dealership I guess you need to be very careful of your purchases and service as well. Such a shame that people continue to make decisions to work for dishonest companies thinking saying I'm sorry covers it all. Uh huh, sorry you got nailed no doubt. Things will never change until people stand up and refuse to accept it or perpetuate dishonesty. More