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Toyota of Simi Valley - Service Center
Simi Valley, CA
1,372 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,372 Reviews of Toyota of Simi Valley - Service Center
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September 23, 2015
Service recall Thank you Sam ,Pat, Cesar and the DCH Toyota Simi Team. Appreciate the professionalism I received today on the spare tire recall inspection. Impressiv Thank you Sam ,Pat, Cesar and the DCH Toyota Simi Team. Appreciate the professionalism I received today on the spare tire recall inspection. Impressive display of Toyota product support and nice folks to back it up ! More
by Tacoma03
Employees Worked With
Sam, Cesar,Pat @ DCH Service department.
May 16, 2015
The Service Department has lost its integrity! I have purchased 3 cars from this dealership in past 15+ years and have always had a good experience. I also have brought all my Toyotas (4) in for s I have purchased 3 cars from this dealership in past 15+ years and have always had a good experience. I also have brought all my Toyotas (4) in for service in the same timeframe. For many years, I had always felt that the Service Department had integrity. While Mike Powell was a Service Advisor and then Manager, he always made me feel that whatever service being recommended was actually needed and the service was completed accurately and professionally. Ever since he left, I never felt the same. Now when I bring my car in for service, I feel as though I am being recommended service that isn't needed and have to question everything. My last service on April 22-23, 2015 proved my fears. I brought my car in for an oil change. After waiting approx. 2 hours, the Service Advisor, Amanda Robinson, greets me with a list of "require immediate attention" service items totaling $912 plus a warranty issue that needed to be fixed. These services included: Brake Flush, Manual Transmission Fluid Change, Battery Replacement, Fuel Injection Cleaning Service, Water Pump, and the usual cabin and engine air filters. After the shock wore off, I made the appointment the next day for the warranted water pump service and told her I would let her know about the other items. I went home and reviewed my previous service records and to my dismay, I determined that I just had my brakes flushed at the last service and it had only been 10,000 miles since that service was performed. The cabin and air filters had also been replaced previously. When I brought the brake flush service to Amanda's attention she was surprised and admitted that she did not review my service history. As a result of that admission, I questioned the validity of the other recommended services such as the transmission fluid change. I asked her what should the oil look like to determine if it is dirty. She didn't know. She called up the mechanic that had worked on my car and he said purple but couldn't show it to me because it had to be raised in a stall. Since my car required warranty service, it had to be sent to the main service area for Pat Schulps, Master Technician to oversee. Amanda had me brought over to that location to speak with Pat about the service issues. They had the car up in the stall and the technician showed me the transmission oil and yes, it did appear dirty since the color of transmission oil is actually like a clear gold not the purple that the original mechanic stated. So that service appeared to be needed, even though the original mechanic and the service advisor had no idea what the oil was suppose to look like. I then proceeded to ask Pat about the other items. Looking at the air filters they were only slightly dirty and could easily be cleaned by an air compressor. On the battery, there was a little bit of acid corrosion. The technician cleaned it and retested the battery. The result was: Good & Pass; state of health 94% & state of charge 100%. The test printout from the previous day showed Bad & Replace with a 62% & 71%. Finding that to be odd, I reviewed and compared both printouts and noticed that the "bad" test had a test date on 4/7/2002 on it with different volts and ratings on it. So either the first test was performed on an outdated machine or they have some old printouts that they use to "trick" the customer??? Needless to say, I don't need a new battery. Pat did mentioned to keep an eye on the battery if the corrosion occurs again. The fuel injection service was not necessary as well. This service was the worst. I waited 2 weeks to write this review hoping to calm down from the experience. I am amazed that DCH Toyota, Simi Valley would hire and retain service advisors that have no mechanical knowledge and mechanics that just want to check the box. I have spoken to other people who have had similar issues with the service department. While I give the service department an "F", I do want to thank Pat Schulps for his willingness to go over my service issues and handle them personally. He may be the only "good one" left. Just by reviewing previous reviews on this site you can see that when Mike Powell left the 5 star review diminished. That should be a red flag for top management!!!! More
by West
Employees Worked With
Pat Schulps, Amanda Robinson
March 17, 2015
Terrible experience at the Similar Valley location Chad Smith is the worst Toyota representative I have dealt with since I have owned a Toyota back in 2006. Would never visit or recommend this service Chad Smith is the worst Toyota representative I have dealt with since I have owned a Toyota back in 2006. Would never visit or recommend this service center to anybody. He was extremely rude and refused to honor the gift certificates without giving any valid reason. The car was dirty and the carpet had shoe marks when handed back. He raised his voice in front of my 6yr old and did not have the courtesy to even apologize after I mentioned that his tone was not appropriate and he was rude. More
by Adubey
Employees Worked With
Chad Smith
January 20, 2015
Bad, bad review for parts department This is a review of the parts department. I purchased my 2014 Toyota Avalon in November. Costco offers a 50% coupon off parts and/or service up to $ This is a review of the parts department. I purchased my 2014 Toyota Avalon in November. Costco offers a 50% coupon off parts and/or service up to $200 for going through them. When I attempted to use this coupon in December to purchase illuminated door sills I was refused. I was told by the parts manager they since they are running a 20% off parts I could not use the coupon (although the coupon clearly states you simply cannot COMBINE discounts). I was told to return in January. Today I went in again. The 20% sign was still up and I imagine it is always there. Again there was a lot of time spent verifying the coupon. After checking with a manager I was then told the price of the part had gone up and they would ONLY charge me $200.00. That, of course, would mean this item retails for $400.00. I questioned them but in the end decided to purchase the item. Then I was directed to the service department to get a price for installation. After someone chasing after about five different people I was quoted $390.00 for installation only. REALLY!!! After leaving I quickly called Thousand Oaks Toyota. They quoted the part at $299.00 which I later determined is the retail price for this item. They also quoted me $125.00 for install. Let's see ... that is $175.00 LESS than DCH quoted me with my coupon. This is nothing more than a scam and a rip off. I returned to DCH, cancelled my order and got a refund. I advised them to never go into their lunch room and start complaining about government dishonesty and being ripped off because DCH contributes to the same culture that creates angry, disgruntled citizens by their dishonesty. I came home. Purchased the part on line for $245.00 with shipping and will have a body shop install it. I don't care if I paid more because I would never give DCH the satisfaction of getting any money from me in this manner. Recommendation. yeah...don't buy parts from DCH. Shop around, dealers, body shops, on line, anywhere but DCH. And if this is indicative of the dealership I guess you need to be very careful of your purchases and service as well. Such a shame that people continue to make decisions to work for dishonest companies thinking saying I'm sorry covers it all. Uh huh, sorry you got nailed no doubt. Things will never change until people stand up and refuse to accept it or perpetuate dishonesty. More
by ljk
Employees Worked With
Michael Dowl
December 10, 2014
Horrible Customer Service I am so disappointed in my experiences at this dealership. I've had multiple run-ins with this service department and the customer service is absolute I am so disappointed in my experiences at this dealership. I've had multiple run-ins with this service department and the customer service is absolutely horrible. Today, not only did they blatantly make fun of me in front of other customers, they also accused me of lying about my car, told me that the mechanic who serviced my car ruined my car, and basically told me I was crazy. They were extremely rude and it seemed as though it was sexism at its finest. I know for certain I wouldn't have been belittled or talked down to if my husband had been there. Such a disappointing experience. Please don't go there if you can avoid them. More
by Pgltsbby
Employees Worked With
Duke
September 04, 2013
Worst service ever. I had to wait for more than 2 hours for a scheduled maintenance, which normally takes 30 mins. If I did not ask the service advisor they would not even check that my car was done. I was for a scheduled maintenance, which normally takes 30 mins. If I did not ask the service advisor they would not even check that my car was done. I was checking my car since you can see it from the waiting area and nobody was attending to it.The service manager even said that he called me yet the car was not even ready and I was there going back and forth in front of him and he had the guts to say that. He was even smiling with the service manager, how inconsiderate of them. I just want to finish my free scheduled maintenance and I won't ever bring back my car over there for service. Toyota cares is there motto yet they should be ashame that they have no way to monitor their dealership all they want is sales and money! More
by octagontrading22
Employees Worked With
Matt
June 19, 2013
SERVICE CUSTOMER’S BE AWARE! I was "HELPED" SERVICE CUSTOMER’S BE AWARE! I was "HELPED" by a couple of DCH Toyota's Simi Valley finest today! AMANDA and PATTY. By far the worst experience I h SERVICE CUSTOMER’S BE AWARE! I was "HELPED" by a couple of DCH Toyota's Simi Valley finest today! AMANDA and PATTY. By far the worst experience I have has at any service center. I made an appointment for 12pm and told Patty over the phone that I had a competitors couple. She said that they would allow it. So, I arrived at the appointment time and AMANDA told me the stopped taking coupons. When I informed Amanda that I called and got approval for the coupon by PATTY she said that there is nothing she can do. I was there and in order to salvage the rest of the day I reluctantly agreed to their higher price. After three hours to do simple oil change I got my car and drove off. Then I noticed my car was leaking oil. I took it back and waited another 2 hours for the problem. They said the oil pan nut was not put on correctly and they wanted $300 to change it out! I had to fight tooth and nail for them to fix the problem they created. AMANDA & PATTY WILL SCAM YOU! More
by rmt818
Employees Worked With
Amanda and Patty
May 05, 2013
Without Nick, Simi Valley Toyota would have lost me as a customer. I had an issue with my seat belt latch, Not a big problem, but after Amanda handled it-- the mole hill turned into a federal case. I fir customer. I had an issue with my seat belt latch, Not a big problem, but after Amanda handled it-- the mole hill turned into a federal case. I first noticed a problem 4 weeks ago, and I called right away and Amanda set up an appointment to have it checked. Of course, the seat belt worked fine for the mechanic. I was told they could do nothing and to bring it back when it happened again, so the next day when it happened again, I brought it in --the service department was closed, but lucky for me Angel was able to see the issue. And so I had to make appointment 2--3rd visit. The teck confirmed the problem, and since no one ordered the part, just in case- I had to make another appointment to install it. This makes visit 4-same issue-to install-- And as it goes, someone either ordered or someone sent the wrong part. So near the end of the day, Amanda called and said I have good news and bad news, Now Amanda had the car for 4 hours-(quoted 2 hours)-I was under the understanding since this was the 4th time here--they were going to jump on it straight away. I was wrong, I did have an oil change done this day, and when Amanda said they had the wrong part-I suggested that at least i could get an oil change for my trouble. Amanda said she would see what she could do for me. I picked up my car and Amanda said she got a discount approved. $10.00 for 4 days. Since she said she got the $10.00 approved, I felt I needed to speak with a higher manager than the service manager. Lucky, I went into the show room--where I bought my car. I spoke with Nick--He made the customer service difference. (If we don't take care of the customer--someone else will!). I wanted to let the corporation know how one employee makes a difference. Nick took care of my oil change charge, but more important is that he cared about how I was treated- and he wanted me to leave with a positive experience. Thanks-Nick. Feel free to contact me, William Christopher 805-341-1594 More
by Wchristo
Employees Worked With
Angel Ascencio, Amanda Robinson
January 25, 2013
Once again this dealership stepped up to the plate and went out of it's way to assist me in receiving a discount from Toyota Headquarters that had expired. They never said that it could not be accomplish went out of it's way to assist me in receiving a discount from Toyota Headquarters that had expired. They never said that it could not be accomplished. They called headquarters and were able to reinstate the discount for both cars that were leased. It shows that this company will always keep the customer first in satisfaction. More
by Rita&Jules
Employees Worked With
Angel Ascencio, Ricardo Salazar
December 16, 2012
Dropped off my car at 1:30 on a saturday to get an oil change, which was my first maintenance. Later i found that my car was done at 3:00 and yet the service center never contacted me to tell me that my c change, which was my first maintenance. Later i found that my car was done at 3:00 and yet the service center never contacted me to tell me that my car was done. Later i call at 7pm to find that the service center was closed. I had to call multiple numbers to get a hold of someone who could even look for my car and tell me that i could pick it up. I find out that the service center is closed on sundays which means i would have never received a call until monday morning that i could pick up my car. When i arrived at the dealership I overheard another person on the phone with the receptionist that had the exact same problem. One of the sales associates brought me my paperwork and keys, without even checking any form of identification. I wanted to speak to a manager but all were gone. They told me to call back on sunday and told me that someone would be in to handle the situation. No one was there the whole day. now i have to wait till monday to complain to someone about this stupid incident. More
by ejmarquez30
Employees Worked With
Amanda Robinson
