Toyota of Simi Valley - Service Center

I gave Hank this rating because he has been a pleasure to deal with when I have brought my truck in for service. I also like the coupons from the dealership for a $15.00 oil change. I can go get a oil change deal with when I have brought my truck in for service. I also like the coupons from the dealership for a $15.00 oil change. I can go get a oil change, car wash, donut and coffee in the morning all for $15.00. I would recommend anyone to see Hank for serivce anytime. More

The reason I give this rating is because the customer service at this dealership is great, especially from Hank Fairchild. I always schedule any maintenance on my FJ Cruiser with him because I know he wi service at this dealership is great, especially from Hank Fairchild. I always schedule any maintenance on my FJ Cruiser with him because I know he will take care of my car just as he has done for my boyfriend Shane and his Tacoma truck. He is very nice and helpful and a pleasure to work with every time. Hank deserves a raise! Don't ever let him go! More

EVERYTHING WENT GREAT. AND IT WAS QUICK. More

I've been taking my 1996 Tacoma, which now has 337,000 miles, to this service dept. since I bought it used in 1997 with 19,000 miles. Paul McCartney is the latest in a long line of outstanding service tec miles, to this service dept. since I bought it used in 1997 with 19,000 miles. Paul McCartney is the latest in a long line of outstanding service technicians that I've had the privledge of entrusting my truck to for the last 13 years. Paul's experience and knowledge is second to none and I fully trust him when he recommends additional service beyond the normal maintenance. I also feel that he is very respectful of my time. Also, I'd like to recognize Mike Powell, one of the current Service managers. Mike was my service technician before he was promoted to his current position. Every time I bring my truck in he always takes the time to greet me and we spend a few minutes chatting. Paul and the others seem to follow his lead. More

My 2004 Toyota Corolla, which I bought at DCH Toyota of Simi Valley, had an airbag light which did not go off. There was also the possibility that my airbag would not deploy in the event of an accident. Th Simi Valley, had an airbag light which did not go off. There was also the possibility that my airbag would not deploy in the event of an accident. The replacement cost was $1350.Due to the fact that this was a safety issue and a possible factory defect since my car only had 72,000 miles, I felt that I should not be responsible for the repair. Nick got right back to me when I faxed a letter of my problem outlining my frustration with the Toyota Corporation’s slow response in getting back to me. He also worked out a deal with Toyota Corporation and arranged a three way split, with my final out of pocket cost of $450.00. Nick also took great care of calling everytime he said he would and he quickly, within a matter of days, worked out a compromise. Mike and Hank did a great job in the service dept, ordering the parts and quickly taking care of the repair. I still feel that I should not have had to pay any replacement costs, but I greatly appreciate the fact that my car is safe to drive, and that Nick and DCH did work with me to resolve the issue. More

I've been a customer of Paul McCartney for many years. I have returned to him over and over because I've always had confidence that Paul knew what he was doing and I could trust that if he recommended that have returned to him over and over because I've always had confidence that Paul knew what he was doing and I could trust that if he recommended that something needed to be maintained/repaired on my car, that the work was necessary and that he would ensure that it was done correctly and on time. More importantly, if there were any issues remaining after the work was done he always made it come out good in the end. More

Had my car serviced. Paul McCartney (services writer) was agreat help and very friendly.He promised to have my car back in two hours, it was back in a hour.All services was done and the was washes.I was very agreat help and very friendly.He promised to have my car back in two hours, it was back in a hour.All services was done and the was washes.I was very happy with the friendly empolyees and the services More

Ever since buying my '04 Highlander from this dealership, I have received nothing but top-of-the-line service. This visit was no exception. I arrived a few minutes before my appointment time and was greete I have received nothing but top-of-the-line service. This visit was no exception. I arrived a few minutes before my appointment time and was greeted immediately by Mr. Duncan. My paperwork was processed within a couple of minutes and my car was taken right away. Instead of the estimated waiting time of 1.5-2.0 hours, I was out the door in a litte over an hour. Mr. Duncan went over my repair bill thoroughly and made sure he had answered all of my questions before I left. I have been to one of the other Toyota dealerships in Ventura County and they just don't compare; DCH Toyota of Simi Valley knows the meaning of customer service and that service is always delivered with high degree of professionalism and a smile. More

I have been taking my 2002 Prius to DCH Toyota since I purchased the car for every service. Gene Duncan is new to this service center and I was worried I would not receive the same, over-the-top cust purchased the car for every service. Gene Duncan is new to this service center and I was worried I would not receive the same, over-the-top customer service as from Mike powell, (who is now a service manager. Gene Duncan surpassed my expectations as a Service rep with his complete interest in my particular needs, his honesty, integrity, and promises. He offered me suggestions with options and not the typical, "You need to have this done and that done" that you get from most car service places that I have heard about and sometimes encountered. I am so thankful that my Prius is now going on 8 years old and I believe I owe it to people like Gene Duncan and Mike Powell who have helped me to keep my car in excellent shape it is in. Thank you Gene! You are the perfect example of Excellent Customer Service. More

I visited this company after a another dealer weasled out of performing a radio repair that I felt should have been covered by the Toyota warranty. Mike Powell, the service parts manager, listened to my stor of performing a radio repair that I felt should have been covered by the Toyota warranty. Mike Powell, the service parts manager, listened to my story and offered to look into it. I didn't expect anything to happen. I mean I didn't buy the car there and why should this guy waste his time and money on me. Well...the next day he called me and asked to have the car so his guys could have a look. I left it with Hank Fairchild, the assistant service manager, who was very professional and didn't start giving me an assortment of reasons they might not fix it. Not at all. Instead, I left the car and three hours later he calls me and says it's all fixed. They installed a new radio! No charge! I still can't believe it. And when I picked it up, They had given the car a bath!!! Amazing. I will definitly be bringing my car back here for whatever it needs and recommend it to all Toyota owners. These guys didn't have to help me and could have easily made up an excuse not to do anything. But they didn't, and that sort of character seems so rare these days. I am truly impressed. More